Rosa Mexicano - Riverside Square

Review summary

1. M

   Melissa

   New York City

   4 reviews

   vip
   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Everything was great but the bathrooms were really dirty, no toilet paper, just wasn’t a great part of the experience
   

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2. E

   Erin

   New York City

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Spicy sauce was requested to be on the side and came on food. Was not given beans and rice till almost done with tacos. Asked for water and that came after the bill.
   

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3. OT

   OpenTable Diner

   New York City

   3 reviews

   vip
   3.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   I didn’t appreciate the Host seating us at a table when I requested a booth. Then she lied and said she had many reservations of 4 people. There was so many tables of 4 open ALSO there was a couple (2ppl) sitting at a booth. Nonetheless, food was really good and my waiter had great customer service.
   

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   Rosa Mexicano - Riverside SquareResponded 5 days ago

   Dear Guest, Thank you for sharing your experience at Rosa Mexicano. We're glad to hear that you enjoyed the food and received great service from your waiter. However, we apologize for the seating issue and any miscommunication regarding your booth request. Your feedback is important to us, and we will address this with our team to improve our guest experience. We hope you’ll give us another chance to provide you with the seating and service you expect. Sincerely, The Rosa Mexicano Team
   

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4. OT

   OpenTable Diner

   New York City

   6 reviews

   1.0

   6 reviews

   Dined on November 10, 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our family has been coming to this restaurant over the years to celebrate special occasions and this time our experience was so disappointing. The restaurant was clearly understaffed so the service slow. Our waiter was nice but was too busy to check on us. Having worked in the service industry I don’t fault the wait staff because they can only manage what they can and they work hard. It’s management’s responsibility to ensure there’s enough coverage to make sure their guests have a good experience. When the food finally arrived every meal was cold. At this point we just wanted to eat and leave. This unfortunately is our last time coming to this restaurant.
   

   Rosa Mexicano - Riverside SquareResponded 5 days ago

   Dear Valued Customer, I sincerely apologize for the disappointing experience you had at Rosa Mexicano. It's disheartening to hear about the slow service and cold food, especially during such special occasions. Your understanding of the challenges faced by our staff is appreciated, and I assure you that we are committed to addressing these issues to improve our service. Thank you for your feedback, and I hope you might reconsider visiting us in the future for a better experience. Sincerely, Rosa Mexicano Team
   

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5. C

   Charles

   New York City

   44 reviews

   4.0

   44 reviews

   Dined on November 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food and drinks were good, but the service was very slow
   

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6. H

   Humberto

   Philadelphia

   2 reviews

   3.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Since it was Dia de los Muertos, I had high hopes for the menu, but I was let down. The options were the same as the regular diner menu, offering nothing special for this festive occasion. It felt like a false advertisement. The food quality was declining, even though we had to return the item we ordered. I suspect that the chefs aren’t tasting their dishes before serving them. They should also include more vegetarian options.
   

   Rosa Mexicano - Riverside SquareResponded 5 days ago

   Dear Humberto, Thank you for your review and for sharing your thoughts about your experience at Rosa Mexicano during Dia de los Muertos. We appreciate your feedback regarding the menu options and the quality of the food. It’s important to us that our customers feel celebrated during special occasions, and we’re sorry to hear we fell short. Your comments about vegetarian options and the need for tasting dishes will be shared with our culinary team. We hope to better meet your expectations in the future. Sincerely, Rosa Mexicano
   

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7. O

   Ori

   New Jersey

   3 reviews

   1.0

   3 reviews

   Dined on October 27, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   “The experience at the restaurant was disappointing. The service was decent, but the food, despite being well presented, lacked essential elements. The place looked neglected, and even the burned lights bulbs hadn’t been replaced. Very weak atmosphere, and I don’t plan to return. I was surprised by the level of neglect, especially since I usually enjoy the branch in the city.”
   

   Rosa Mexicano - Riverside SquareResponded on October 30, 2024

   Dear Ori, I’m truly sorry to hear about your disappointing experience at Rosa Mexicano. It's concerning to know that our food and atmosphere did not meet your expectations, especially given your past enjoyment of our city branch. We take your feedback seriously, as it helps us identify areas for improvement. Your comments about the service and ambiance will be addressed with our team to ensure a better experience for all our guests. Thank you for sharing your thoughts, and we hope to regain your trust in the future. Sincerely, Rosa Mexicano Team
   

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8. S

   Saurav

   Caribbean

   3 reviews

   5.0

   3 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome ambience and great location by mall with plenty of parking. Food was 5*
   

   Rosa Mexicano - Riverside SquareResponded on October 4, 2024

   iHola! Thank you for appreciating the experience we provided. At Rosa Mexicano, we are constantly innovating our menu items and improving our service. Hope to see you very soon!
   

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9. M

   Mary Grace

   New York City

   1 review

   5.0

   1 review

   Dined on September 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Last night’s experience at Rosa Mexicano was awesome. Hector is an outstanding server and a true shining star. Thank you Hector for making our dinner so memorable. The dinner was delicious. We ate guacamole and queso fundido for appetizers. Enchiladas and pork belly pibil tacos for our main course. So good. The manager Maryann was great too.
   

   Rosa Mexicano - Riverside SquareResponded on September 17, 2024

   iHola! Thank you for leaving us a review. Rosa Mexicano always aims to deliver the best for our customers. Please visit again soon!
   

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10. D

    Dianne

    New York City

    1 review

    5.0

    1 review

    Dined on September 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    I dined with a party of service and had a wonderful experience. The food was delicious, our drinks delectable and the service outstanding. A special shout out to our waiter Hector. He was so patience and outstanding of our groups needs. I went with his recommendation of a frozen pomegranate margarita cocktail and a shrimp entree. I couldn't be more please.
    

    Rosa Mexicano - Riverside SquareResponded on September 9, 2024

    iHola! We are so happy that you enjoyed your experience with us. Thank you for your review and see you again soon!
    

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