Rosa Mexicano - Riverside Square

Review summary

1. D

   David

   New York City

   16 reviews

   vip
   3.0

   16 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Very expensive for mediocre food. Next time we have a movie we could spend the same money at Morton’s
   

   Rosa Mexicano - Riverside SquareResponded 3 days ago

   Dear David, Thank you for your feedback regarding your experience at Rosa Mexicano. We appreciate your thoughts about the pricing and quality of the food. It's important for us to provide a great dining experience, and your comments will be reviewed by our team to see how we can improve. We value your input and hope to welcome you back for a more enjoyable meal in the future. Sincerely, Rosa Mexicano Team
   

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2. T

   Theresa

   New York City

   3 reviews

   1.0

   3 reviews

   Dined on December 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   My family’s experience was not like anything in the past. We had not had dinner at Rosa in quite a while and will not be back after a very disappointing food experience. The guacamole was put in the middle of our table with a big wooden spoon. I thought it was for serving maybe, but realized it was meant to stir the ingredients together. There were so many chopped onions and checks of avocado thrown in the bowl. We did have the server prepare the dish , however he might have been new and not trained correctly. The rest of our meal was just okay. Sauce on my husband dish was too sweet and a bit smothered in the sauce. Was definitely overpriced for the quality of the food.
   

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3. N

   Nuphar

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on November 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed the dinner. Benny our server was fantastic and really attentive to everything. We hadn’t been in years so it was nice to come back and still enjoy the quality of the food
   

   Rosa Mexicano - Riverside SquareResponded on November 26, 2024

   iHola! Thank you for the 5 star review. We strive to deliver the best experience for you every time. We hope to see you again in the future!
   

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4. M

   Melissa

   New York City

   4 reviews

   vip
   4.0

   4 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Everything was great but the bathrooms were really dirty, no toilet paper, just wasn’t a great part of the experience
   

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5. V

   Vinod

   New York City

   48 reviews

   vip
   3.0

   48 reviews

   Dined on November 23, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Mediocre Mexican food. Good service, however. Tableside guacamole and drinks are good. However the food is not very impressive particularly the fajitas. You can definitely get much better food for significantly less money and many other places. Not as posh as the one I’ve been to in Manhattan, but again same food
   

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6. E

   Erin

   New York City

   4 reviews

   2.0

   4 reviews

   Dined on November 23, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Spicy sauce was requested to be on the side and came on food. Was not given beans and rice till almost done with tacos. Asked for water and that came after the bill.
   

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7. OT

   OpenTable Diner

   New York City

   3 reviews

   vip
   3.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   I didn’t appreciate the Host seating us at a table when I requested a booth. Then she lied and said she had many reservations of 4 people. There was so many tables of 4 open ALSO there was a couple (2ppl) sitting at a booth. Nonetheless, food was really good and my waiter had great customer service.
   

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   Rosa Mexicano - Riverside SquareResponded on November 20, 2024

   Dear Guest, Thank you for sharing your experience at Rosa Mexicano. We're glad to hear that you enjoyed the food and received great service from your waiter. However, we apologize for the seating issue and any miscommunication regarding your booth request. Your feedback is important to us, and we will address this with our team to improve our guest experience. We hope you’ll give us another chance to provide you with the seating and service you expect. Sincerely, The Rosa Mexicano Team
   

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8. OT

   OpenTable Diner

   New York City

   6 reviews

   1.0

   6 reviews

   Dined on November 10, 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our family has been coming to this restaurant over the years to celebrate special occasions and this time our experience was so disappointing. The restaurant was clearly understaffed so the service slow. Our waiter was nice but was too busy to check on us. Having worked in the service industry I don’t fault the wait staff because they can only manage what they can and they work hard. It’s management’s responsibility to ensure there’s enough coverage to make sure their guests have a good experience. When the food finally arrived every meal was cold. At this point we just wanted to eat and leave. This unfortunately is our last time coming to this restaurant.
   

   Rosa Mexicano - Riverside SquareResponded on November 20, 2024

   Dear Valued Customer, I sincerely apologize for the disappointing experience you had at Rosa Mexicano. It's disheartening to hear about the slow service and cold food, especially during such special occasions. Your understanding of the challenges faced by our staff is appreciated, and I assure you that we are committed to addressing these issues to improve our service. Thank you for your feedback, and I hope you might reconsider visiting us in the future for a better experience. Sincerely, Rosa Mexicano Team
   

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9. C

   Charles

   New York City

   44 reviews

   4.0

   44 reviews

   Dined on November 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food and drinks were good, but the service was very slow
   

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10. H

    Humberto

    Philadelphia

    2 reviews

    3.0

    2 reviews

    Dined on November 2, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3

    Since it was Dia de los Muertos, I had high hopes for the menu, but I was let down. The options were the same as the regular diner menu, offering nothing special for this festive occasion. It felt like a false advertisement. The food quality was declining, even though we had to return the item we ordered. I suspect that the chefs aren’t tasting their dishes before serving them. They should also include more vegetarian options.
    

    Rosa Mexicano - Riverside SquareResponded on November 20, 2024

    Dear Humberto, Thank you for your review and for sharing your thoughts about your experience at Rosa Mexicano during Dia de los Muertos. We appreciate your feedback regarding the menu options and the quality of the food. It’s important to us that our customers feel celebrated during special occasions, and we’re sorry to hear we fell short. Your comments about vegetarian options and the need for tasting dishes will be shared with our culinary team. We hope to better meet your expectations in the future. Sincerely, Rosa Mexicano
    

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