Rusty Scupper - Baltimore

Review summary

1. S

   Shaunta

   VIP

   New York City

   16 reviews

   3.0

   16 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   I have been here several times and it seems that the experience has been a little less great each time. My party was seated at two different tables. My mom is disabled and we were seated on the third floor where there is no elevator access, with no other option extended once requested. The food was perfect. The server could have been more attentive but she did try. My glass was dirty and my mom’s glass actually smelled bad. The drinks consisted of a tiny amount in stemless wine glasses. I did not hear the live music but this may have been because I was upstairs. It was my birthday and no one acknowledged it with a candle or cake or anything. I wish it was the same as before.
   

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2. R

   Ryan

   Baltimore

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   We eat at the Scupper a couple time a year. The last 2 times, the service has been substandard and the food last evening was not great. Soup was not really hot and the fries and steak tasted old. Scallops were small. For the cost, it was not up to par.
   

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3. R

   Raquel

   Baltimore

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the most phenomenal service from our waiter, Michael. He was kind patient knowledgeable, and incredibly thoughtful. He went the extra mile for our kiddos and gave us some wonderful recommendations when we go back we will definitely be requesting him.
   

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4. G

   Gordon

   Baltimore

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My crab cake dinner was well prepared and quite delicious. The server was very courteous, attentive, professional, efficient and proficient. The ambience in the Rusty Scupper was very nice and the restaurant's window table view of the beautiful Inner Harbor at night was quite magical.
   

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5. OT

   OpenTable Diner

   Baltimore

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The view was beautiful and service was Amazing ! Food was very delicious!
   

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6. J

   Joe

   Baltimore

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience food was amazing service was exceptional
   

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7. M

   Miriam

   VIP

   Baltimore

   41 reviews

   4.0

   41 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Overall, it was a good experience. There were a few issues with the drinks. We had to return several drinks and/or request replacements.
   

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8. S

   Stephanie

   Richmond

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Although we wanted brunch we didn’t realize it was a buffet. So for buffet it was fine. But many things were over cooked/dry lacked flavor bc they’re cooking for the masses. We will comeback to eat off the menu
   

   Rusty Scupper - BaltimoreResponded 6 days ago

   Thank you Stephanie for your feedback. I’m glad to hear you enjoyed the service and ambiance during your visit. I understand that buffet-style dining can be different from a plated menu experience, and I apologize if some items did not meet expectations. We appreciate your willingness to return and look forward to welcoming you back to enjoy our à la carte offerings. Thank you for sharing your thoughts—it helps us continue to improve.
   

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9. D

   Daniel

   New York City

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   We recently dined at the Rusty Scupper and unfortunately, the service left much to be desired. Once our entrees arrived, the two waitstaff who had introduced themselves as Ernesto and Tomas, never checked in to see if the food was satisfactory or to offer refills for our clearly empty drinks. What made the experience even more frustrating was noticing that adjacent tables, which were seated after us, received far more attentive service. Despite being at Table 57, located right next to the kitchen, where the waitstaff passed by us multiple times, they never stopped to check on us. We understand that restaurants can get busy, but this level of neglect is unacceptable. Basic attentiveness is essential to a good dining experience, and we hope management addresses these issues to ensure better service for all guests in the future.
   

   Rusty Scupper - BaltimoreResponded 6 days ago

   Thank you Daniel for sharing your experience with us. I sincerely apologize for the lack of attentiveness you encountered during your visit. It’s disappointing to hear that your table was overlooked, even being so close to the kitchen, and that your experience did not reflect the high standards we strive to uphold. We take feedback like this very seriously and will address it with our team to ensure such issues are avoided in the future. I would appreciate the opportunity to discuss this further with you. Please feel free to call me directly at 410-727-3678 or email me at jdemiri@rusty-scupper Your experience is important to us, and I hope to hear from you soon. Thank you again for bringing this to our attention.
   

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10. T

    Tonika

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on December 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was excellent. Server Bryant was very attentive, polite, and courteous. I really enjoyed the ambiance
    

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    Rusty Scupper - BaltimoreResponded 6 days ago

    Thank you Tonika for sharing your wonderful review! We’re thrilled to hear that you enjoyed the food, ambiance, and exceptional service from Bryant. We’re proud to have him on our team and will be sure to share your kind words with him. We look forward to welcoming you back soon for another memorable dining experience. Thank you for choosing the Rusty Scupper!
    

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