Ruth's Chris Steak House - Walnut Creek

Review summary

1. t

   teresa

   VIP

   San Francisco

   12 reviews

   5.0

   12 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Maven was a great waiter! We were treated well from the minute we arrived! The manager stopped in to help out and was very friendly!!
   

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2. A

   Alex

   VIP

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I’ve been a loyal patron of Ruth’s Chris and have often chosen it as the go-to place for celebrating special occasions with my family. This Christmas Eve, I wanted to make the evening extra special and decided to take my wife and kids to the Walnut Creek location, even driving two hours to get there. We were dressed tastefully in designer attire, looking forward to a comfortable yet elevated dining experience. However, upon arrival, we were told we couldn’t be seated in the main area because our attire didn’t meet their “business casual” dress code. It was incredibly disappointing, especially since we weren’t dressed inappropriately or informally. What made it worse was the attitude of the staff. There was no warmth or understanding, just a cold dismissal that made us feel judged and unwelcome. The atmosphere lacked the hospitality and appreciation we’ve come to expect from Ruth’s Chris. This experience completely soured what was supposed to be a special evening, and I don’t plan to visit this location again. Ruth’s Chris has always been about exceptional service and creating memorable experiences, but unfortunately, this visit was anything but.
   

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3. R

   Rob

   Hawaii

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst dining experience I have ever had. I have never left a negative review about a restaurant in my life. We had a large party and brought several bottles of wine to enjoy with our dinner. Manager Sara Ross approached our table immediately upon sitting down. She was hostile and rude. She told us they have a “national policy” where they can only open two bottle of wine and if we didn’t like it we could leave. We have been loyal Ruth’s Chris customers for over 20 years. We have brought multiple bottle of wine on numerous occasions and never had an issue. We asked when this new policy was created and asked to see it as we could not find it on their menu or website. No policy was ever produced. Second manger Jenny came to our table and told us we could leave if this would be an ongoing issue. I work in customer service and not once did anyone acknowledge our concerns, express any empathy, or try to connect with us. The restaurant was half empty on the Saturday before Christmas and she told us we could leave if we don’t like it. Our server was great he saved the evening. Food was fine but not what you would expect from a high end steakhouse. We eat out routinely and have never experienced worse customer service or more rudeness from a manager. We will never go back. If you value a nice dinner where you are treated with respect I encourage you to dine elsewhere. Ruth’s Chris Walnut Creek is not what it used to be.
   

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4. T

   Taleen

   Las Vegas

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   They were out of everything. The waitress rarely came to the table. We would order things, they would be out and she wouldn’t tell us. Instead she would show up with a replacement item we didn’t order (and charged us for it).
   

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5. A

   Alma

   San Francisco

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   El servicio muy amables y atentos todo muy limpio y la cena riquísima
   

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6. A

   Andre

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   16oz ribeye and lobster tail was delicious, great service too, ginger beer for Moscow mule was flat, other than that, excellent dinner
   

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7. T

   Tony

   San Francisco

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and staff was very kind and friendly
   

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8. M

   Mike

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   High quality meat. The entire meal was outstanding.
   

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9. G

   Gail

   VIP

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Wait time was not good - 20+ minutes. However the staff was thoughtful in keeping us notified.
   

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10. J

    Janna

    San Francisco

    3 reviews

    4.0

    3 reviews

    Dined on December 10, 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    I love coming to Ruth Chris for great steaks, great food; however, this time around wasn't the best for me. I had a bone in rib eye (medium rare) with crusted truffles which didn't do much for the steak. When received it was overcooked. Normally I would say something but I was with my boss and consultants and didn't want to go that route. I didn't eat much of it and took it home so when I warm it up it's going to e well done! For the sides I had garlic mash potatoes, cream spinach, and brussels sprouts. They were decent...nothing to jump up and down about. Maybe it's time to try something new!
    

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