- Overall 5
- Food 3
- Service 5
- Ambience 5
The food at the Saddleroom was a bit hit-and-miss. The crab cakes, although flavorful, were a little dry, and the rectangular shape left them with too many hard, crispy corners that detracted from the texture.
The striploin was well-prepared and tasty. While mine had a bit of gristle, my guest’s was perfectly tender, so it may just have been an unlucky cut on my part.
Unfortunately, the Black Forest cake fell short. Some desserts are best left untouched from their classic form, and this was one of them. The base was simply too dry, and it didn’t deliver the rich, moist experience that one expects from such a timeless dessert.
One surprising miss was the concert cocktail choice for Heart’s performance. A bourbon-based cocktail felt mismatched for a crowd that was overwhelmingly female—bourbon just doesn’t seem like the ideal spirit for that demographic. A more approachable option might have been better received.
However, the service was absolutely top-notch. Our server provided exceptional, attentive service and genuinely went above and beyond to make sure that even out-of-town guests felt warmly welcomed. Truly a shining example of white hat hospitality.
Special mention goes to the Saddleroom Manager, who set an impressive standard. She was everywhere—greeting guests, seating, delivering plates, clearing tables, and even taking the time to make table touches. It was refreshing to see a manager so hands-on and committed to the guest experience.
Adding to that personal touch, the chef coming out to visit tables was a delightful surprise. I’ve never seen this happen in any other area of the Dome and it made the experience feel more personal and welcoming.
Overall, while the food had its highs and lows, the service was truly unforgettable setting the Saddleroom apart from other dining experiences at the Dome.
Side Note: Educate your concourse staff about the Saddleroom most don’t know it exists or its unique experience. They’re your best word-of-mouth promoter
