San Laurel

Review summary

1. J

   Joe-Nicole

   VIP

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   beautiful restaurant, caring servers, very fresh ,tasty food. lovely environment. try to sit facing Disney Hall
   

   San LaurelResponded 1 day ago

   Thanks for visiting us, Joe-Nicole! We're thrilled to hear that you enjoyed your experience at San Laurel. Our team takes great pride in providing attentive service and delicious food, so we're glad to know we hit the mark for you. We're also glad you appreciated the view of the Disney Hall. We look forward to welcoming you back soon! Management Team - San Laurel
   

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2. a

   amir

   VIP

   Los Angeles

   70 reviews

   5.0

   70 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience overall. No minuses except price maybe. The restaurant is on the 10th floor of the Conrad hotel building. Walk across street from Disney Hall where we were before the dinner. Recommend multiple shared plates and a couple of the main courses. Drinks were excellent. Service was top notch. Highly recommend as a special occasion place to go to.
   

   San LaurelResponded 1 day ago

   Hello amir, Thank you so much for your kind words and for recommending San Laurel. We're thrilled to hear that you had a fantastic experience with us, from the view from the top of the hotel to the service and the food. We're especially glad that you enjoyed the main courses and drinks. We strive to provide an exceptional dining experience, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon! Best regards, The Management Team
   

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3. A

   Abby

   Central Coast

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was very knowledgeable about the wines and the menu and gave us the time and space to figure out what we wanted without rushing us but was spot on to return to our table to follow up- how many times in most restaurants you ask for more time to decide and the server forgets you? Not so with our server she was very attentive and accommodating and made our experience memorable and special! The food was a great with an interesting take on the classics. Our only quibble was arriving 15 min early and being told we would be seated closer to our reservation time due to large parties leaving but 10 min later we were seated in a largely empty restaurant section, not a deal breaker but why not seated when we arrived?
   

   San LaurelResponded 1 day ago

   Hello Abby, Thank you for your kind words and for taking the time to share your experience at San Laurel. We're thrilled to hear that you found our server Elizabeth knowledgeable and attentive, and enjoyed our unique take on the classics. We always strive to make every dining experience memorable and special, and your feedback is a testament to that. We apologize for the initial seating delay and understand your frustration. We're glad you were eventually seated and not rushed, and we appreciate your patience. We'll definitely take your feedback into consideration as we continually strive to improve our service. Thank you again for your review and we look forward to serving you again soon. Best regards, San Laurel Management Team
   

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4. C

   Carol

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Lunch now starts at 11 which was a disappointment for us arriving then and hoping for brunch/breakfast. The menu was very sparse tho good and the service was unconcerned and uninformed. We could scarcely get our bill in time for our 1:00 show. We won’t be going back for our pre theater meal in the future.
   

   San LaurelResponded 1 day ago

   Thanks for the feedback, Carol. We're sorry to hear that your experience at San Laurel didn't meet your expectations. We understand how important it is to have a smooth start to your meal and we're sorry for any confusion about our menu. We also acknowledge that you found our service lacking. We always aim to provide a great experience and your feedback helps us improve. We hope you'll give us another chance in the future to make it right. Best regards, San Laurel Management Team
   

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5. L

   Lisa

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoy going to the theater and are always looking for a good place to get a meal before or after. We tried San Laurel for the first time and were delighted. The service (thank you, Johnnie) couldn’t have been better. He asked before we ordered and what time the show was so he could be mindful of the timing of the courses. My husband and I aren’t meat eaters so we kept to the appetizer section and ordered several of the vegetarian options to share. The olive oil cracker with membrillo and cheese was heavenly, the eggplant, and wild mushrooms both had sauces that made us want to lick the bowls clean. The only downside was the restaurant seemed a bit noisy due to all the hard surfaces with nothing to help absorb sound. We ate relatively early and the dining room was half empty so I wonder how loud it would be at full capacity. I’m looking forward to going back again and hopefully for a matinee show so we can try brunch.
   

   San LaurelResponded 1 day ago

   Hello Lisa, Thanks for your feedback! We're thrilled to hear that you enjoyed your time at San Laurel. It's great to know that our service and dishes were up to your expectations. We do our best to create a comfortable atmosphere for our guests. Your kind words about our vegetarian options are greatly appreciated. We hope to welcome you back for more memorable experiences! Best, San Laurel Management Team
   

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6. A

   Angel

   Washington DC

   12 reviews

   3.0

   12 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   I came to the restaurant to celebrate anniversary with my wife and there was zero acknowledgement of that fact. Our server was fine. The food was average. I probably wouldn’t come here for a special occasion as the restaurant did nothing to help make the meal feel particularly special.
   

   San LaurelResponded 1 day ago

   Hello, Angel We're sorry to hear that your anniversary celebration didn't meet your expectations. We understand that you felt our service was fine and the food was average. We always aim to provide a memorable experience for our guests, and it's clear we missed the mark during your visit. Your feedback is important to us and we will use it to improve. We hope you'll give us another chance in the future to make it right. Warm regards, Management Team - San Laurel
   

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7. B

   Benny

   VIP

   Los Angeles

   9 reviews

   4.0

   9 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great food, great service. But I was disappointed the food came all at once. Courses should be serve one at a time, we had a whole table of food and it felt like the restaurant is pushing customers to finish in a hurry. Didn't like the feeling.
   

   San LaurelResponded 1 day ago

   Hello Benny, Thank you for taking the time to review your experience at San Laurel. We're thrilled to hear that you enjoyed our food and service. However, we're sorry to hear about the timing of your courses. We aim to provide a relaxed dining experience where our guests can savor each course at their own pace. Your feedback is valuable to us and we'll certainly take it into consideration as we continually strive to improve. We hope to welcome you back soon for a more satisfying experience. Best, Management Team - San Laurel
   

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8. R

   Rayma

   Los Angeles

   45 reviews

   3.0

   45 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

    We loved half of the menu and did not like the other half at all. We did the Christmas day tasting menu. For $500, I want to like every single thing on the menu! I had high expectations for the lobster, but it was a tiny 4”X half inch sliver of lobster that was almost raw with a slippery texture. Not sure if it was meant to be served that way, but it just didn’t taste good. Like many other customers, a lot of the food items came at the same time and we felt like we were being rushed out of the restaurant.  we were seated at a 2 top table that was too small. We were never given our own plates (no room) and we’re surprised we had to eat directly out of the serving dishes. We were disappointed in the experience.
   

   San LaurelResponded 1 day ago

   Hello Rayma, Thank you for your feedback. We're sorry to hear that our Christmas Day tasting menu didn't meet your expectations. We take all customer comments seriously and will review our practices to ensure a better experience in the future. We're glad to hear that you enjoyed some of the items on our menu but understand that there's always room for improvement. We hope to have the opportunity to serve you again and provide a more positive experience. Best, Management Team - San Laurel
   

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9. D

   David

   VIP

   Portland

   42 reviews

   4.0

   42 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Very inventive and delicious menu. Service felt a little rushed but it was a lot of food to get through.
   

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10. S

    Sebastian

    Mexico City

    3 reviews

    5.0

    3 reviews

    Dined on December 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Gran experiencia gastronómica, el personal muy atento y siempre recomendando los mejores platillos.
    

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