Santaella

Review summary

1. R

   Rebecca

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Reservation made for this restaurant was actually a bait and switch and made for their rooftop section since the real restaurant is closed on Sundays. No mention of this in the reservation confirmation or anything. The menu is completely different. We had diners with dietary restrictions and I specifically chose Santaella based on their menu options, to arrive and be handed a menu that’s completely different. They also didn’t know how they could accommodate anything. They asked if we wanted water and we said yes. Obviously. They come back with bottled still water and don’t leave the bottle. Then we asked for sparkling water. Again they come back and pour but don’t leave the bottle. We got charged $7 and $9 for these waters without being able to even pour them ourselves. So stingy and such a tourist trap move that’s sketchy. They also had NO restrooms and were making guests use portable potties outside. Yes you read that right. I was shocked. I couldn’t believe it. We ordered 2 appetizers and left immediately. Water and 2 apps was $84. Probably one of the worst restaurant experiences I have ever had.
   

   SantaellaResponded 2 days ago

   Oh wow, what a *shocking* experience—truly a **travesty** in the history of dining. A different menu on a Sunday? The *horror!* And the **water scandal**—$7 and $9 for premium bottled water? Outrageous! Almost like… you could’ve asked the price first. But no, much better to act *scandalized* after the fact. And portable restrooms? Yes, because clearly, we *live* to inconvenience you personally. Ordering two appetizers, leaving in dramatic fashion, and then whining about the bill? Classic. But don’t worry, we won’t miss a **bad tipper** who expects VIP treatment on a budget. Safe travels! 😊
   

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2. I

   Ignacio

   Caribbean

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Espectacular, excelente ambiente y la comida como siempre buenisima
   

   SantaellaResponded 3 days ago

   ¡Muchísimas gracias por tu increíble comentario! 🤩 Nos alegra saber que disfrutaste del ambiente ✨ y que la comida estuvo buenísima como siempre 🍽️🔥. ¡Esperamos verte de nuevo pronto para otra experiencia espectacular! 🙌🎉
   

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3. M

   Miranda

   Caribbean

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The restaurant have excellent food, tasty and balanced!!! The food is full recommend, the service was very good but the space is small (you can talk with the next table) and it could be too noises.
   

   SantaellaResponded 3 days ago

   Thank you for your feedback! 😊 We're thrilled that you loved the food and found it tasty and well-balanced! 🍽️✨ We appreciate your recommendation and your kind words about our service 💁‍♂️. We understand your concern about the space and noise level, and we’ll take it into account as we strive to improve. Hope to welcome you back soon for another great experience! 🙌🎉
   

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4. J

   Jonathan

   Unspecified

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   La experiencia estuvo bien. Los meseros muy atentos y un muy buen servicio, incluyendo los host y valet parking. La comida le faltaba algo más de cariño con el sabor, pero el plateado es toda una obra
   

   SantaellaResponded 4 days ago

   ¡Gracias por tu comentario! 😊 Nos alegra saber que disfrutaste del servicio y la atención de nuestro equipo, desde los meseros hasta el valet parking. 🚗💨 Tomamos en cuenta tu observación sobre el sabor de la comida 🍽️, ya que queremos que cada platillo no solo luzca espectacular 🎨, sino que también conquiste tu paladar. 😋✨ ¡Esperamos verte pronto para seguir sorprendiéndote! 🎉👏
   

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5. L

   Liza

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. The best we had in PR. The cocktails were particularly excellent
   

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   SantaellaResponded 5 days ago

   Thank you so much for your wonderful feedback! 😊 We're delighted that you loved the food, service, and especially the cocktails 🍸✨. It’s an honor to be your best dining experience in PR! We can’t wait to welcome you back for another unforgettable meal. ❤️🍽️
   

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6. J

   Jennifer

   VIP

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I dined here when I was on vacation 6 years ago and loved it, but this time was even better. Every dish was delicious! We wish we had room to try it all. This is a can't miss meal in Puerto Rico. And the service was outstanding. Our server was extremely knowledgeable and made excellent recommendations. Can't wait to come back!
   

   SantaellaResponded 4 days ago

   Thank you so much for your kind words! 🤩 We're thrilled to hear that your experience this time was even better than before! 💫 It’s wonderful to know that you enjoyed every dish and that our team provided outstanding service. 🍽️✨ We’ll be sure to pass along your compliments to your server! We can’t wait to welcome you back for another unforgettable meal in Puerto Rico. 🇵🇷❤️ See you soon! 👏🍷
   

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7. M

   Michael

   Baltimore

   4 reviews

   2.0

   4 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Ordered the pork cheeks. Very small portion for $46 USD but savory. I did not order appetizers, a salad, additional sides, or dessert. The main course looked like an appetizer. The $17 USD cocktail was just okay - poor choice on my part, too sour. I was disappointed in the dining experience as a customer but the bartender was engaging.
   

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   SantaellaResponded 5 days ago

   Thank you for sharing your feedback. We’re glad to hear you enjoyed the flavors of the pork cheeks and that our bartender provided great service. However, we're sorry to hear that the portion size and cocktail didn’t meet your expectations. We strive to provide a balanced and enjoyable dining experience, and we appreciate your insights as they help us improve. We hope to have the opportunity to serve you again and provide a more satisfying experience.
   

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8. P

   Philip

   VIP

   West Palm Beach

   251 reviews

   5.0

   251 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The abi tuna was blackened with a super tasty crust , the goat cheese quesadilla was light and crispy and flavors were so different than the heavy ones you get elsewhere . Service was good and attentive and we loved the place
   

   SantaellaResponded 6 days ago

   Thank you for your wonderful review! We're thrilled to hear that you enjoyed the ahi tuna with its flavorful crust and the light, crispy goat cheese quesadilla—it's great to know you appreciated the unique flavors! 😊 We're also happy that our attentive service and the overall atmosphere made your experience even better. We truly appreciate your kind words and can't wait to welcome you back for another amazing meal!
   

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9. R

   Raúl

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent! Great food and ambiance. Superb service.
   

   SantaellaResponded 6 days ago

   Thank you so much for your kind words! 😊 We're delighted to hear that you enjoyed the food, ambiance, and superb service. Your support means a lot to us, and we can't wait to welcome you back for another excellent experience! 🍽️✨
   

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10. R

    Radica

    New York City

    9 reviews

    4.0

    9 reviews

    Dined 7 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Dinner was great. Did not have the ceviche or the wine we ordered from the menu. That was a little disappointing. Overall, the food and service was great.
    

    SantaellaResponded 6 days ago

    Thank you for your review! We're so glad to hear that you enjoyed your dinner and that the food and service were great. We’re sorry that the ceviche and wine you ordered weren’t available—we understand how that can be disappointing. We truly appreciate your feedback and hope to have the chance to provide an even better experience on your next visit. Looking forward to welcoming you back soon! 😊
    

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