Santaella

Review summary

1. C

   Creadell

   Washington DC

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So far, this is the best meal I’ve had during my vacation in Puerto Rico. Great service, nice ambiance.
   

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2. S

   Susie

   VIP

   Toledo

   34 reviews

   5.0

   34 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding! So glad we saved this for our last night out!
   

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3. M

   Maritza

   VIP

   Caribbean

   24 reviews

   4.0

   24 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food is incredible and service was very good. We sat at the bar and had a lot of fun. Nice music.
   

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4. R

   Rachel

   VIP

   San Francisco

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic! Fun and creative takes on PR dishes. Great cocktails.
   

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5. H

   Harry

   VIP

   Caribbean

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Pizza was soso Fried pork was dry and tough Cheese Quesadilla was outstanding Pot de creme was fantastic Coffee ok not great which is surprising in PR
   

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6. T

   Teryluz

   VIP

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. A little pricey but worth the splurge.
   

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7. A

   Amaury

   Caribbean

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   I recently visited with high expectations, but unfortunately, my experience fell a bit short. While the atmosphere and service were pleasant, I was disappointed to find that several menu items I had been looking forward to were unavailable. This left me with limited options, and I ended up only enjoying the drinks and the ceviche. The drinks were well-crafted, and the ceviche was fresh and flavorful, but I couldn’t help feeling that the experience was incomplete without being able to explore more of the menu. I’m giving 3 stars because I believe the restaurant has potential, but I hope they can address the issue of unavailable menu items to ensure a more satisfying visit for guests in the future.
   

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8. J

   Jennifer

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   I brought my friend for her birthday and we were very disappointed. The ambience and cocktails were great. The food is way too overpriced for the quality and quantity.
   

   SantaellaResponded 7 days ago

   Thank you for sharing your feedback. I’m glad to hear you enjoyed the ambiance and cocktails, but I’m truly sorry the food didn’t meet your expectations. We strive to provide a dining experience that reflects the quality and value our guests deserve, and it’s disappointing to hear we fell short during such a special occasion. Your feedback is invaluable, and I’ll share it with our team to help us improve. Thank you for bringing your concerns to our attention, and we hope to have the chance to provide a better experience in the future.
   

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9. S

   Shelly

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Had to wait 30 minutes for a timed reservation, but the host was very attentive and eager to sit us and the 6 other groups waiting. Expect a long wait even though you have a reservation. It’s due to parties taking up a table by drinking one glass of wine over 2 hours to just chat, sit there on their phones and take up space. The food was expectedly delicious, amazing, flavors were harmonious no matter what we ordered. The drinks were strong, a little difficult to finish.
   

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10. G

    Gregory

    VIP

    Miami

    8 reviews

    5.0

    8 reviews

    Dined on December 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was a great experience overall. The food and the drinks are exceptional. Our bartender Ronny is easily among the best bartenders in the world. He knows his trade and is passionate about it. You just give him a hint at what you like in a drink, and he will come up with a delicious concoction. He is a true artist and master bartender.
    

    SantaellaResponded 7 days ago

    Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great experience and enjoyed the exceptional food and drinks. Ronny truly is a gem, and we’re so glad his passion and talent made your visit memorable. He takes great pride in crafting unique and delightful cocktails, and I’ll be sure to share your kind words with him—it will mean the world to him. We look forward to welcoming you back soon for another fantastic experience! Cheers! 🍸✨
    

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