Santaella

Review summary

1. H

   Harry

   VIP

   Caribbean

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Pizza was soso Fried pork was dry and tough Cheese Quesadilla was outstanding Pot de creme was fantastic Coffee ok not great which is surprising in PR
   

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2. T

   Teryluz

   VIP

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. A little pricey but worth the splurge.
   

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3. A

   Amaury

   Caribbean

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   I recently visited with high expectations, but unfortunately, my experience fell a bit short. While the atmosphere and service were pleasant, I was disappointed to find that several menu items I had been looking forward to were unavailable. This left me with limited options, and I ended up only enjoying the drinks and the ceviche. The drinks were well-crafted, and the ceviche was fresh and flavorful, but I couldn’t help feeling that the experience was incomplete without being able to explore more of the menu. I’m giving 3 stars because I believe the restaurant has potential, but I hope they can address the issue of unavailable menu items to ensure a more satisfying visit for guests in the future.
   

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4. J

   Jennifer

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   I brought my friend for her birthday and we were very disappointed. The ambience and cocktails were great. The food is way too overpriced for the quality and quantity.
   

   SantaellaResponded 6 days ago

   Thank you for sharing your feedback. I’m glad to hear you enjoyed the ambiance and cocktails, but I’m truly sorry the food didn’t meet your expectations. We strive to provide a dining experience that reflects the quality and value our guests deserve, and it’s disappointing to hear we fell short during such a special occasion. Your feedback is invaluable, and I’ll share it with our team to help us improve. Thank you for bringing your concerns to our attention, and we hope to have the chance to provide a better experience in the future.
   

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5. S

   Shelly

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Had to wait 30 minutes for a timed reservation, but the host was very attentive and eager to sit us and the 6 other groups waiting. Expect a long wait even though you have a reservation. It’s due to parties taking up a table by drinking one glass of wine over 2 hours to just chat, sit there on their phones and take up space. The food was expectedly delicious, amazing, flavors were harmonious no matter what we ordered. The drinks were strong, a little difficult to finish.
   

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6. G

   Gregory

   VIP

   Miami

   8 reviews

   5.0

   8 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience overall. The food and the drinks are exceptional. Our bartender Ronny is easily among the best bartenders in the world. He knows his trade and is passionate about it. You just give him a hint at what you like in a drink, and he will come up with a delicious concoction. He is a true artist and master bartender.
   

   SantaellaResponded 6 days ago

   Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great experience and enjoyed the exceptional food and drinks. Ronny truly is a gem, and we’re so glad his passion and talent made your visit memorable. He takes great pride in crafting unique and delightful cocktails, and I’ll be sure to share your kind words with him—it will mean the world to him. We look forward to welcoming you back soon for another fantastic experience! Cheers! 🍸✨
   

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7. T

   Terry

   VIP

   Detroit

   5 reviews

   1.0

   5 reviews

   Dined on December 13, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Disappointing dinner on our last night. The ambience looked promising, but the music was entirely too loud and the service was extremely poor. It took over an hour to receive our appetizers with no updates or explanation from the waiter. We realized that others that had come in much later than we were enjoying their food, which was very frustrating. We had ordered a salad and croquettes; not dishes that should have taken over an hour. After finally getting our apps and waiting a half hour further, we asked for our bill. No manager came over to apologize and nothing was comped. Very shocked at the lack of customer service and disregard for patrons.
   

   SantaellaResponded 7 days ago

   Thank you for sharing your feedback. I’m truly sorry your experience didn’t meet expectations, especially on such an important evening. The delays, lack of communication, and service issues you described are not the standard we aim to uphold. I understand how frustrating this must have been, and I apologize for not addressing your concerns in the moment. Your comments are invaluable, and I we will be addressing this with our team to ensure improvements are made. Thank you again for bringing this to our attention.
   

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8. T

   Tanya

   Caribbean

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   La comida estuvo deliciosa y el servicio fue excepcional!
   

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9. M

   Maria

   VIP

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely time celebrating our friend’s birthday. The cocktails were great, the food was delicious and the service was great.
   

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10. M

    Mayleen

    VIP

    Washington DC

    11 reviews

    5.0

    11 reviews

    Dined on December 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The service received was excellent and the food delicious. We had a great time over all and loved the daily specials.
    

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