Sapphire Creek Winery & Gardens

Review summary

1. G

   George

   VIP

   San Francisco

   34 reviews

   5.0

   34 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This is my favorite place for brunch. It's a bit expensive but there is a huge variety of food options. I enjoy the ambiance here and I have always received excellent service. I always request to be served by Bianca. She's been our server for the past few years and has always provided fast,attentive service.
   

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2. S

   Susan

   VIP

   Cleveland

   40 reviews

   5.0

   40 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food, service and ambiance were so enjoyable and added to our birthday celebration. Our server was excellent and all staff were pleasant and helpful.
   

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3. P

   Peter

   Cleveland

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. Our server was nice and attentive. Steak frite and chicken Madeira was perfect. Nice holiday atmosphere. We really enjoyed our time there.
   

   Sapphire Creek Winery & GardensResponded 6 days ago

   Peter, thank you so much for your great review! Kayla is wonderful and we are glad you think so too!! We look forward to having you back for another unforgettable night :) Kind Regards, Cheyenne General Manager
   

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4. W

   Walter and Lisa

   Cleveland

   24 reviews

   4.0

   24 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Our first visit. The service was outstanding and the food was pretty good. We had a bottle of the sparkling Rose which was meh. The venue was cavernous, impersonal and loud. We were also seated directly beside the kitchen door which was very annoying. Probably won’t be returning but will stick with the sister location, Orchid House which is a far more charming venue.
   

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5. d

   duane

   Cleveland

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food service and atmosphere were first class. We will return.
   

   Sapphire Creek Winery & GardensResponded 6 days ago

   Duane, thank you for your great review! We are so glad you had a great time and we are excited to see you again, hopefully soon!! Kind Regards, Cheyenne General Manager
   

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6. R

   Roberta

   Cleveland

   2 reviews

   2.0

   2 reviews

   Dined on December 18, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   The ambience was exceptional. The staff was pleasant,however service was an embarrassment.. our server was new. This does not excuse lack of knowledge about the menu,house specials or even making sure that the table has spoons for the soup ordered. Please,management before putting a server on the floor,train them in the kitchen and front before servicing your customers. As far as the food, the chef must have been sick and not in the kitchen. The bread was obviously not fresh. I couldn’t even choke it down. Find a new supplier or use your day old bakery in a bread pudding or croutons, do not attempt to serve it again the next day. This was unacceptable. The compounded butters were over seasoned and sloppily presented. No other butter was offered.. our table water was not iced and lukewarm. The main courses, were beyond help. All four of our table were subpar. My fettuttine was mush,the shrimp was placed on the side of the plate instead of incorporated into the sauce and both the shrimp and lobster were rubbery,overcooked, truly embarrassing and cold. Short ribs were tough cold and over seasoned. The veggies also overcooked. Presentation was sloppy. Actually it showed lack of interest in the food itself.We were afraid to try dessert , would coffee come with a spoon and unspoiled cream? Management better look at the kitchen staff as it was embarrassing to see this level of poor product making it out to the table to begin with. I was trying different venues for a large function i am putting together. I had high hopes for this establishment from prior reviews, but unless the kitchen and management get their act together, this is not a place for your guests to experience, especially a once in a lifetime event All in all, a total failure on everyone. Just sad
   

   Sapphire Creek Winery & GardensResponded 6 days ago

   Roberta, thank you again for taking the time to speak with me further regarding your experience - we look forward to seeing you again, hopefully soon! Kind Regards, Cheyenne General Manager 440-543-7777
   

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7. J

   Jessica

   Cleveland

   1 review

   5.0

   1 review

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time at Sapphire Creek and we will definitely be coming back! The food was delicious, specifically the lobster gnocchi! Our server told us she was new, actually we were her first table ever, but she did a great job! The atmosphere was cozy and the decorations were beautiful! We are so glad we chose sapphire creek for dinner!
   

   Sapphire Creek Winery & GardensResponded 6 days ago

   Jessica, thank you for your kind review! We are glad you had such a great time, the patio is the perfect winter wonderland vibe! I will be sure to pass along the kind words to Maddie :) Kind Regards, Cheyenne General Manager
   

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8. H

   Harry

   VIP

   Cleveland

   16 reviews

   3.0

   16 reviews

   Dined on December 17, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   The food and service were great. The atmosphere was loud and obnoxious, our table was wobbly and shabby looking. The bar was slow, but our server was very attentive and apologetic.
   

   Sapphire Creek Winery & GardensResponded on December 18, 2024

   Harry, thank you for taking the time and leaving a review! We appreciate the feedback and are so sorry we were not able to fix the table before you sat down. Nicole is a great part of the team; we are glad she was able to make up for part of your experience. We will be doing some renovations in the next few weeks and hope you get the chance to come back to check it out! Kind Regards, Cheyenne General Manager
   

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9. C

   Carla

   Cleveland

   7 reviews

   5.0

   7 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful meal and loved the atmosphere! Our waitress MJ was wonderful!
   

   Sapphire Creek Winery & GardensResponded on December 18, 2024

   Carla, thank you so much for your rave review!! MJ is truly a staple at Sapphire Creek, we are so happy to hear that you think so too! We look forward to seeing you again Kind Regards, Cheyenne General Manager
   

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10. M

    Mary

    VIP

    Cleveland

    19 reviews

    4.0

    19 reviews

    Dined on December 17, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Great staff, good food, beautifully decorated for Xmas, fun! A bit loud .
    

    Sapphire Creek Winery & GardensResponded on December 18, 2024

    Mary, thank you for your kind review! The holiday decor looks so great this year at Sapphire, we are glad you think so too :) We are doing some renovations beginning the new year in hopes to dampen some of the noise, we hope to see you again to check it out! Kind Regards, Cheyenne General Manager
    

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