Sasso Italiano

Review summary

1. J

   Jenny

   Brisbane

   4 reviews

   2.0

   4 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   Food over salted for all our dishes. Disappointing pasta, slightly undercooked. A bit too al dente. I’ll stick to pizza if we visit again
   

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2. M

   Michelle

   Houston

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   The food was good and had decent cocktails. However the service was terrible. We entered the venue for our booking, and there was very few people in the restaurant, and several staff standing around and talking to each other. We stood there for a couple of minutes whilst staff continued talking to each other, even after they looked at us, ignored us and continued their conversation. A staff member had to come out from the kitchen and prompt them to serve us. Their attention to us through the meal service was inattentive and slow, with one of the young servers giving attitude. Will spend my $500 elsewhere next time. Very disappointing, will not be back
   

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3. R

   Racquel

   Brisbane

   2 reviews

   1.0

   2 reviews

   Dined on November 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Was looking forward to trying this restaurant, love my Italian, however experience was extremely disappointing. We ordered 2 glasses of wine, prior to ordering our entree. After several minutes, probably at least 10, we asked to order our entrees. Entree came out, 2 dishes, separately. After the first we asked about our drinks, which they clearly had forgotten, as they pour the wine at your table. The mussel entree came with the bread sitting in the sauce, so half the bread was soggy and unappetising. One mussel was off, putrid in smell, that my husband had to spit it out. Reported to the waiter and were offered a free dessert. Mains weren’t any better. Squid ink seafood pasta sauce was almost identical to the sauce the mussels were in, dish was not enjoyable. Cannelloni was edible, however lacked full flavour and was similar to eating a microwaved dish. Free dessert was calzones and I didn’t enjoy them. Overall staff were inattentive, however nice when they were serving and the food completely underwhelming leaving my husband ill for the night. We will not be back and caution anyone thinking about visiting.
   

   Sasso ItalianoResponded 3 days ago

   Dear Racquel, Thank you for your review. We're sorry to hear about the longer than usual wait times, and below average food you received. We appreciate your feedback and have passed this along to our restaurant manager and head chef for review. What you describe is not inline with the food and service we aim to deliver and we are sincerely sorry you experienced this. We are truly saddened to hear your husband fell ill, we have held increased staff training to ensure correct procedures are upheld and have followed up with our supplier. We would love to hear more about your experience, and how we can continue to improve. Kindly email bookings at sassoitaliano.com.au. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Sasso
   

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4. OT

   OpenTable Diner

   Melbourne

   1 review

   2.0

   1 review

   Dined on November 26, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   This was our 3 visit to Sasso. On our previous 2 experiences I would give this restaurant 5 stars…service and food. But on this 3rd visit it was very disappointing. The waitress left us longer than expected to take our food order (I think we had almost finished our first drink) our empty beer bottles were left on the table until we mentioned for them to be removed. Our Burrata came without bread or biscuits, when I asked a waiter walking past for some bread to go with it, he could not speak English! I understand I’m in an Italian restaurant, but still!? The main meals were good, but not as ‘wow’ as our previous experience. The waitress who initially looked after us seemed to have disappeared (even though I could see she was still there) we were lucky to get another waiter towards the end of the evening who saved the day. He was delightful. Bringing our twins who turned 20 that day a complementary tiramisu with a candle for their birthday. Overall an average visit to Sasso, and I unfortunately won’t be rushing back.
   

   Sasso ItalianoResponded 3 days ago

   Hello, Thank you for review. We appreciate your feedback, and we’re truly sorry to hear about your recent experience, and we’re happy to hear our waiter was able to make your twins' birthday special. We always aim to deliver excellent service and food, and it's clear we missed the mark during your visit. We have passed your comments onto our restaurant manager and head chef, particularly around the service delays and communication issues. We recommend ordering one of our house breads to pair with the burrata, we are sorry to hear this was not recommended to you. We would love to hear more about your experience and how we can continue to improve. Kindly email us bookings at sassoitaliano.c om.au. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Sasso
   

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5. C

   Charlee

   Gold Coast

   1 review

   5.0

   1 review

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing from start to finish! High recommend Sasso Italiano!
   

   Sasso ItalianoResponded on November 25, 2024

   Ciao Charlee, Thank you for your review. We're delighted you enjoyed your dinner with us, we hope to welcome you back soon! With love, Team Sasso
   

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6. OT

   OpenTable Diner

   Queensland

   7 reviews

   5.0

   7 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favourite places to dine food and service is excellent
   

   Sasso ItalianoResponded on November 25, 2024

   Ciao, Thank you for your review. We're thrilled you enjoyed your afternoon with us, we hope to welcome you back soon! Grazie, Team Sasso
   

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7. M

   Mary Ann

   Las Vegas

   12 reviews

   5.0

   12 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service is exemplary. And the variety is beyond expectation. We haven’t been so delighted with a restaurant in a long time. It’s probably not for a cosy romantic dinner but perfect for every other occasion. This is now my go-to place!
   

   Sasso ItalianoResponded on November 18, 2024

   Ciao Mary Ann, Thank you for your review. We're delighted you enjoyed your evening with us, we look forward to welcoming you back soon! With love, Team Sasso
   

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8. OT

   OpenTable Diner

   Brisbane

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food, staff were only to happy to help with any request and they organised without prompting a birthday celebration which really made my wife's night.
   

   Sasso ItalianoResponded on November 14, 2024

   Ciao, Thank you for your review. We're delighted to hear you enjoyed your wife's birthday dinner! We loved celebrating with you, and hope to welcome you all back soon. With love, Team Sasso
   

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9. C

   Cecily

   Gold Coast

   2 reviews

   3.0

   2 reviews

   Dined on November 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   So extremely hot inside aircon not great but otherwise lovely
   

   Sasso ItalianoResponded on November 14, 2024

   Dear Cecily, Thank you for your review. We're very sorry to hear your experience with us was below our usual 5 star standard! We appreciate your feedback regarding the aircon and have passed this onto management for review. We would love to hear more about your experience, and how we can continue to improve. Kindly email bookings@sassoitaliano.c om.au. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Sasso
   

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10. J

    Jodie

    Sydney

    2 reviews

    5.0

    2 reviews

    Dined on October 31, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing food staff and atmosphere. Being from out of town for work, very welcoming and gorgeous staff. Loved it ! All of it!!
    

    Sasso ItalianoResponded on November 12, 2024

    Ciao Jodie, Thank you for your review. We're thrilled you enjoyed your evening with us, we hope to welcome you back soon! Grazie, Team Sasso
    

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