Gallery

Review summary

1. c

   clare

   Hampshire

   3 reviews

   4.0

   3 reviews

   Dined today

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Service brilliant, setting lovely, food alittle underwhelming for the price
   

   Is this helpful?

   Report
2. L

   Louise

   Kent

   4 reviews

   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Without a doubt the best afternoon tea we have had. The food was absolutely delicious and our server Dylan was so welcoming and nothing was too much trouble. We had asked before hand if our daughter could have plain ham sandwiches and it was all prepared for her without any trouble. We will definitely be returning next Christmas for festive afternoon tea at The Savoy Gallery.
   

   Is this helpful?

   Report
3. C

   Chase

   VIP

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing as always! The remodel of the venue is a perfect fit for the space and if I'm back in London again, I will definitely be coming back. Thanks to Ione for making the night truly wonderful.
   

   Is this helpful?

   Report
4. G

   Graeme

   Angus

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Server was in training & lacked the level I would have expected only half glass of champagne to start, took away my teapot before finishing & my cake also took my husbands champagne when still some in the glass. When paying £40 for service I would expect better service.
   

   Is this helpful?

   Report
5. J

   Jean

   London

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a lovely relaxing dinner , there seems to be much more space than when we would dine at the Fish Restaurant ..loved the trio who performed also and the staff were very attentive and so professional as you’d expect. We were pleased to see that area being put to good use as it always seemed empty in the evening once afternoon tea had finished and a wasted Space
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Dubai

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Afternoon tea at the savoy is a lovely! We had come up from Eastbourne and just been to the Van Gogh exhibition at the National Gallery and then walked round to the savoy. We have been a couple of times, and really enjoy it. It is know in the newly refurbished room with very comfy chairs...... important for tea i think. Er added a glass of champagne each before we started which as they have a good selection to choose from was well worth it. One of the gueast was gluten free and there selection was as lovely as the others. There was no feeling that you have to finish then leave which happens in some other afternon teas, we have tried a few, and we keeping coming back to the savoy. Te staff where lovely, inarticular the man who explained all abut the ball room down stairs, whichn we went tom see. i loved thhe pictures of Guests around the htel, and particuarily liked the pictures on the wall of the ballet dancers. The addition of the bar in the room works very well.
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   West Sussex

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 4

   Wanted to round off a day in London shopping. Food was amazing but service was so slow and our coffee arrived before our dessert!
   

   Is this helpful?

   Report
8. l

   lauren

   VIP

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything about this experience was wonderful. The food, the staff, the tea, the beauty of the gallery and the hotel in general. 10/10 experience
   

   Is this helpful?

   Report
9. M

   Mithul

   London

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   We previously went the gallery back in 2022 and had hoped that the refurb would change the view not the excellent service we had previously received. Sadly we we wrong. Whilst the venue has had a major overhaul and update, the service has deteriorated. When we were served our scones we did not receive any butter, cream or jam. We asked one server for it and after 15 minutes of waiting we asked another server. 5 minutes later we received our condiments and another 10 minutes later someone came over with a pot of cream. When we asked for water, one server took our order went to the side of the bar had a conversation with his other colleagues for 5 minutes then disappeared for the rest of the night not returning with any water. We asked another waiter for water and he returned in 2 minutes with water. When we asked for a refresh in Teas, 20 minutes later someone came around with teapot that we thought was for us but it was not. We asked a server for our teas and 10 minutes later our teas arrived. 10 minutes after that someone came back with another 2 pots of the same requested teas. Our main waitress would disappear for half and hour at a time and we would be left to fend for ourselves. She failed to explain what was on our dessert plates and failed to explain the kids desserts.
   

   Is this helpful?

   Report
10. L

    Lisa

    VIP

    London

    13 reviews

    1.0

    13 reviews

    Dined 4 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    Very very disappointing. We booked this for a special day out. We were seated and told we only had 1,5 hours at the table, - no welcome, no hello. Then they left us for 15 minutes before ordering and our first cup of tea and food arrived after we had been seated for 30 minutes without anything, even water. The waitress poured our tea and put the pots around the corner and dropped our food. We didn't see her again for a very long time despite our empty cups of tea and no way to pour it ourselves. When she finally poured tea it was cold and overly strong from sitting for ages. I asked if we could have some hot tea, and she responded with a very bad attitude. Eventually the manager came over on her own even though we didn't complain, realizing that we had been ignored. She apologized for the lack of service and took 50%off our bill. That was nice, and helped a bit, but we had a terrible day out, and it was meant to be a nice family day in London. By then the day was ruined. I will never go back again. I suggest others don't waste their special days out by going there
    

    Is this helpful?

    Report