- Overall 1
- Food 1
- Service 1
- Ambience 1
Heartless Policy and Zero Empathy Ruined a Birthday Celebration
I'm writing this review with immense disappointment and frustration regarding my recent experience at the Savoy. I understand restaurants have cancellation policies, and this one's was particularly strict, requiring 48 hours notice to avoid a full charge. However, the complete lack of understanding and compassion shown by the staff was appalling.
The day before our reservation, my friend, whose birthday we were celebrating, had her phone stolen. This resulted in her bank accounts being compromised and an entire day spent dealing with fraudulent activity and cancelling cards. Understandably, she was unable to join us the following day. We immediately contacted the restaurant to explain the situation and request a cancellation.
Instead of showing any empathy, the hostesses were incredibly rude and inflexible, rigidly citing their policy. We were told we would be charged over £300 if we didn't attend. Feeling pressured and exhausted, my other friend and I decided to go, but the ordeal continued. Upon arrival, the hostess still insisted on charging us for the absent birthday girl, despite our explanation.
To add insult to injury, despite the circumstances, the restaurant brought out a birthday cake and card for our absent friend, creating an incredibly awkward and embarrassing situation. The entire experience was overshadowed by stress and frustration. I honestly can't even recall the food or ambiance. The lack of compassion and the rigid adherence to a policy, even in extenuating circumstances, completely ruined what should have been a special occasion.
This restaurant prioritizes profit over customer care. I would never recommend the Savoy to anyone. Their inflexibility and lack of basic human decency made this an incredibly expensive and deeply exhausting experience.
