Sawmill & The Mill Craft Bar + Kitchen - Grande Prairie

Review summary

1. M

   Melissa

   Edmonton

   18 reviews

   2.0

   18 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Disappointing meals. One steak was returned. Beef was under seasoned, and chicken was dry. Waitress was great. Probably not going to return.
   

   Sawmill & The Mill Craft Bar + Kitchen - Grande PrairieResponded 3 days ago

   Hello Melissa, I’m truly sorry to hear about your disappointing experience with the under-seasoned steak and dry chicken. This is certainly not the standard of quality we aim to deliver, and I will make sure to share your feedback with our chef to ensure it is addressed immediately. We deeply regret letting you down on this occasion. Please feel free to reach out to me via call or text at 780-803-9010, or email me at cderecho@sawmill.ca. I’d love the opportunity to make it right for you. Sincerely, Christian Derecho | General Manager
   

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2. M

   Mainak

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My second time. Had a great time. Food and service both were great. Highly recommended.
   

   Sawmill & The Mill Craft Bar + Kitchen - Grande PrairieResponded on December 11, 2024

   Hello Mainak Thank you for visiting us again and for your kind words! We're so glad to hear you had another great experience with both our food and service. Your recommendation means a lot to us, and we can't wait to welcome you back for visit number three! Christian Derecho | General Manager
   

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3. M

   Maryann

   Edmonton

   2 reviews

   4.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was outstanding! Lighting wasn’t great, which made it a little harder to read the menu but I’m chalking that up to getting older. An annoyance was it took 30 minutes to get our check at the end. I do recommend this place. The rest of the service was good and, as I mentioned before, the food was fantastic. Get the ribeye - you won’t regret it.
   

   Sawmill & The Mill Craft Bar + Kitchen - Grande PrairieResponded on December 11, 2024

   Hello Maryann, Thank you for your thoughtful feedback! We're thrilled to hear you enjoyed the food, especially the ribeye—it's the King of all steaks, and we're glad it hit the mark for you! We appreciate your recommendation and your kind words about the overall service. We’re sorry about the delay in bringing your check and any inconvenience caused by the lighting. Your feedback helps us identify areas for improvement, and we'll address these concerns with our team to ensure a smoother experience next time. We hope to see you again soon and make your next visit even better! Christian Derecho | General Manager
   

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4. B

   Barry

   Edmonton

   1 review

   4.0

   1 review

   Dined on November 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Delicious meals and great service in a nice location. A little pricey for most signature items and not any lower cost options but if looking for a quality night out for a special occasion the Sawmill is a good choice.
   

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5. E

   Eugene

   Las Vegas

   1 review

   2.0

   1 review

   Dined on November 11, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   Overrated, price don’t reflect the quality of the food
   

   Sawmill & The Mill Craft Bar + Kitchen - Grande PrairieResponded on December 1, 2024

   Hello Eugene, Thank you for sharing your feedback. We sincerely apologize that your meal did not meet our usual standards. This is not the experience we strive to provide, and we’re disappointed to have let you down. If you’d like to discuss your visit further, please don’t hesitate to reach out at cderecho@sawmill.ca or 780-803-9010. We’d appreciate the opportunity to make things right. Christian Derecho | General Manager
   

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6. S

   Shane

   Edmonton

   1 review

   5.0

   1 review

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent! Steaks delicious, food tasty, desert Devine!
   

   Sawmill & The Mill Craft Bar + Kitchen - Grande PrairieResponded on December 3, 2024

   Hello Shane, Thank you for your glowing feedback! We’re thrilled you enjoyed the steaks, found the food flavorful, and loved the dessert. We look forward to serving you again soon! Christian Derecho | General Manager
   

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7. C

   Christine

   VIP

   Calgary

   37 reviews

   4.0

   37 reviews

   Dined on October 19, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Service was excellent and quick! Food great. Last minute reservation but had no problem booking me in. Very popular with the locals which also tells you something.
   

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8. K

   Keith

   Edmonton

   1 review

   5.0

   1 review

   Dined on October 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great and the waitresses were nice and very helpful. Unfortunately, I forgot to use my rewards card when I paid, and apparently, once the table is closed, you can't use your rewards card. Something should be done about that.
   

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9. L

   Laurie

   Edmonton

   1 review

   4.0

   1 review

   Dined on October 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   The service was very slow but the restaurant was very busy due to Thanksgiving weekend. The food was excellent! Thank you
   

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10. C

    Carol

    VIP

    Edmonton

    23 reviews

    5.0

    23 reviews

    Dined on October 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    All four of us had the prime rib and it was so delicious. Terrance was an amazing waiter as usual.
    

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