Seabreeze Hotel, Mackay

Review summary

1. M

   Meredith

   Baltimore1 review

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food and view are always great, but if you decide to sit outside bring some bug spray. There are millions of mozzies and they have nothing outside to deter them.
   

   Seabreeze Hotel, MackayResponded on February 17, 2025

   Hi Meredith, Thank you for taking the time to share your experience with us. We're glad you enjoyed the food and view. We understand that mozzies can be a nuisance and we appreciate the suggestion. Hope to see you again soon! Cheers, Team SBH!
   

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2. L

   Lorrette

   Tropical QLD9 reviews

   1.0

   Dined on February 9, 2025

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 1

   Last Sunday Mini Fest was not enjoyable, as the band was positioned in the wrong place. Our table of 10 was next to a large table of young mums having a baby shower with their little ones running around screaming, so was very noisy, we were there to listen to the music. Didn't understand why management wouldn't set the baby shower table in another room so as not to disturb patrons that came to listen to the music and not have to put up with kids screamin & babies crying..So not an enjoyable afternoon.
   

   Seabreeze Hotel, MackayResponded on February 14, 2025

   Hi Lorrette, Due to the weather, this event was brought indoors, which was not ideal, however we did not want to cancel the event altogether. We love that you attend our venues for live music regularly! The group for the baby shower had made a booking and not specified what their visit with us was for. In saying this we welcome all people, including children to our venue & offer a family friendly atmosphere & would ask that on days like that you have some patience & understanding. We appreciate you taking the time to share this feedback with us. Kind regards, Team SBH.
   

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3. L

   Lorrette

   Tropical QLD9 reviews

   4.0

   Dined on February 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Great table near the music, windows open good breeze, music was great!! We had a enjoyable day.
   

   Seabreeze Hotel, MackayResponded on February 14, 2025

   Hi Lorrette, We are so please to read about your positive experience with us! We appreciate you taking the time to leave such positive feedback and we look forward to welcoming you back in the future soon. Cheers, Team SBH.
   

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4. L

   Lorrette

   Tropical QLD9 reviews

   2.0

   Dined on January 19, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Overall it was fine, great music, shame some people don't respect others and talk loud while we try to listen to the artist playing, its very rude.
   

   Seabreeze Hotel, MackayResponded on January 22, 2025

   Hi Lorrette, Thank you for taking the time to share your feedback with us and we are so pleased to hear you enjoyed the music! We completely understand how distributive it can be when others are talking during a performance and while we always try to encourage a respectful atmosphere for all our guests and the performers, we also understand some people may have different expectations for the atmosphere. We look forward to welcoming you back soon for more great live entertainment! Thanks, Team SBH.
   

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5. D

   David

   Tropical QLD1 review

   4.0

   Dined on January 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Staff at the venue were friendly and patient with my client. Meals were nice and delivered very quickly.
   

   Seabreeze Hotel, MackayResponded on January 22, 2025

   Hi David, Thank you for taking the time to share your experience with us! We are thrilled to read that you and your client had a positive experience with us. Our team takes pride in providing friendly and attentive services and we are so pleased you enjoyed your meals and the speedy delivery! We hope to be able to welcome you back soon. Cheers, Team SBH!
   

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6. N

   Nick

   Tropical QLD1 review

   4.0

   Dined on January 4, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beer was flat. Location is fantastic, great staff, kids loved the playground.
   

   Seabreeze Hotel, MackayResponded on January 9, 2025

   Hi Nick, Thank you for taking the time to leave us a review about your experience with us. We are so pleased to see that your enjoyed you enjoyed your visit and that the kids had a great time on the playground. Cheers, Team SBH.
   

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7. D

   David

   Tropical QLD1 review

   4.0

   Dined on January 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   The food was lovely as usual. Had to move from our reserved table to a spare one outside because the music was too loud. Have previously dined when music was playing, but it has not been as loud as it was this time.
   

   Seabreeze Hotel, MackayResponded on January 5, 2025

   Hi David, Thank you for your feedback and for dining with us again – we’re glad you enjoyed the food! We’re sorry to hear the music volume affected your experience this time. Your comfort is important to us, and we’ll pass this on to our team to ensure a better balance in the future. We hope to welcome you back soon for another enjoyable visit. Cheers, Team SBH 🌊
   

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8. G

   Goran

   Tropical QLD1 review

   5.0

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We have moved here from Brisbane a few months ago and have been spoiled with restaurant choice and quality there . Discovering the See breeze Hotel and its amazing beach position was a revelation ,but finding out that the food matches the packaging was even better. Definitely will be back and and at last just wanted to give some constructive feed back : Unlike the chips which where excellent I would recommend further exploring the mashed potato avenue if you know what I mean . Thank you and hopefully see you soon .!!
   

   Seabreeze Hotel, MackayResponded on January 5, 2025

   Hi Goran, Thank you for taking the time share your experience with us. We are thrilled to read that you've been enjoying our beach side location and that our food has impressed you. We are looking forward to welcoming you back soon for another great visit! Cheers, Team SBH
   

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9. D

   Daniel

   Tropical QLD1 review

   2.0

   Dined on December 28, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Mushroom sauce was watery oily crap with what looked like tinned mushrooms thrown in it. Rest of the food was average at best.
   

   Seabreeze Hotel, MackayResponded on January 17, 2025

   Hi Daniel, Thank you for taking the time to leave us feedback. We are sorry to hear that your experience did not meet your expectations. Your comments have been shared internally with our kitchen team to ensure improvements are made. Kind regards, Team SBH.
   

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10. K

    Kyrie

    Tropical QLD1 review

    2.0

    Dined on November 29, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    Burgers were Fantastic from all reports, but ordered the Rib Eye with Chips and salad - Medium Rare - First order was well done, Second order was blue. ended up getting a refund as it was well past everyone eating to enjoy the meal, Staff were rude and snatched plate from customer. Second terrible order was also a rib eye With NO sides and prawn topper, came out medium well with all sides. second order was blue, couldn't eat it all. overall not a great food experience if you wanted a $42 steak.
    

    Seabreeze Hotel, MackayResponded on December 2, 2024

    Hi Kyrie, Thank you for taking the time to provide your feedback. We sincerely apologise for the issues you experienced with your steak orders. This is certainly not the standard we strive to uphold, and we're sorry that we fell short of your expectations. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a much better experience in the future. Thank you, Team SBH
    

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