Segreto

Segreto reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Dalecia

   Washington DC3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Customer Service and staff was friendly and welcoming! ❤️ Hospitality is top notch! I really loved my evening! 🥳
   

   SegretoResponded 2 days ago

   Thank you for the kind words about our hospitality and for celebrating your special evening with us at Segreto Lounge! We're thrilled to hear you had a wonderful experience, and we look forward to welcoming you back soon.
   

   Is this helpful?

2. AL

   AmberL

   Atlantic City6 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great vibes, fast service and decent drinks and pricing. Would defintley come here again.
   

   SegretoResponded on March 24, 2025

   Thank you for choosing to dine with us at Segreto Lounge! We're delighted that you enjoyed the ambiance, efficient service, and reasonably priced beverages during your visit. It's our pleasure to provide a delightful experience, and we look forward to welcoming you again soon.
   

   Is this helpful?

3. L

   Luis

   Houston1 review

   5.0

   Dined on March 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best lounge with live music in Houston… Period!!!!!!
   

   Is this helpful?

4. KL

   KLNFL

   Toronto6 reviews

   5.0

   Dined on March 22, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great service, great ambiance, will most certainly return over and over with friends and family. Happy to have founds this place
   

   SegretoResponded on March 24, 2025

   Thank you for the wonderful review! We're delighted to hear that you enjoyed the ambiance and service at Segreto Lounge. It's always a pleasure to welcome guests who appreciate the experience we strive to create. We look forward to your next visit with friends and family.
   

   Is this helpful?

5. OT

   OpenTable Diner

   Houston1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 5

   Customer service is always great there and the food is OK but small proportions but the ambience and the live music is a must very sexy and cool lounge
   

   SegretoResponded on March 17, 2025

   Thank you for your review and for highlighting the excellent customer service, ambiance, and live music at our lounge. We're delighted that you enjoyed the overall experience. Your feedback about the portion sizes has been noted. We look forward to welcoming you back soon for another enjoyable evening at Segreto Lounge.
   

   Is this helpful?

6. D

   Don VIP

   Houston24 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 1
   3. Service 5
   4. Ambience 5

   I had a great time. I will defiantly go back. Service was at the top of the scale.
   

   Is this helpful?

7. OT

   OpenTable Diner

   Las Vegas1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   TL;DR: The food was good, the ambiance was fantastic, and the live music was great. However, 90 minutes before my reservation, I was informed of a $150 minimum spend per reservation for parties of two or more, something never disclosed when I booked a month in advance. When I called for clarification, the restaurant admitted they were still “working with partners to add it to the website.” This last-minute “heads up” was unacceptable, unprofessional, and disrespectful to customers. I won’t be back. ———————————- I booked this reservation one month in advance for a special Valentine’s Day dinner. The day before, I confirmed via OpenTable through the confirmation email , with no mention of any new policies. Then, 90 minutes before my reservation, the day OF the reservation, I received a voicemail going over standard policies (dress code, 2-hour seating limit, 15-minute grace period). But then, suddenly, I was told there was a $150 minimum spend per reservation for 2+ guests—something I had never seen anywhere when booking. I called to verify and was told, “Yes, that’s our policy.” When I asked, “Since when? This wasn’t on the website,” the response was, “We are working with our partners to add it.” So they ambushed guests at the last minute, knowing we likely wouldn’t cancel. It also applies only to the weekend: Friday, Saturday, & Sunday - not just “special days” like Valentine’s Day. It’s not about the money—I can afford it. The issue is the lack of transparency and disregard for customers who booked under one set of terms, only to have them changed at the last minute. I went through with the dinner since it was a special night, but the frustration overshadowed the experience. Suddenly adding a $150 minimum spend without notice is so messed up. Not worth the nice ambience for the disrespect and shady business tactics. I won’t be back, and I’d caution others before booking here. (Oh, and they really did make us spend it.)
   

   1 person found this helpful

8. P

   Phillip VIP

   Houston2 reviews

   1.0

   Dined on February 9, 2025

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 4

   Disappointing Experience Despite High Expectations I recently visited Segreto Lounge and was excited to enjoy a night of good music, drinks, and food. Unfortunately, the experience left much to be desired. I spent $500 on a two-top table, tipped the band during their first set (apparently the only one to do so), and was fully enjoying the ambiance when, after an hour and 45 minutes, I was abruptly told to leave. No prior warning, no indication at the time of reservation of a two-hour table limit—nothing. Had I known, I would have opted to sit at the bar instead of being unceremoniously displaced after spending such a significant amount. To make matters worse, when they “offered” us seats at the bar after throwing us out, the bar was full—despite there being open seats when we first arrived. It’s clear that accommodating paying customers was not a priority here. As for the food, the sliders were dry and overcooked—more akin to hockey pucks than gourmet bites. The only redeeming feature of the evening was the band, which was truly excellent. Adding insult to injury, the crowd that replaced us skewed very young—early 20s at best. It’s clear this establishment prioritizes a trendy, revolving-door vibe over catering to patrons who come to spend generously and enjoy a relaxed, upscale evening. If Segreto wants to enforce a table limit, they should disclose it at the time of reservation. And if they want to build a loyal clientele, they should focus on treating customers with respect rather than rushing them out the door to make way for a younger crowd. Very disappointed, and I won’t be returning.
   

   Is this helpful?

9. A

   Allen

   Houston1 review

   1.0

   Dined on February 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I have been to Segreto multiple times with my wife and friends and we usually have a decent time here, but our recent experience was incredibly disappointing. After being seated and ordering our drinks, I had a manager (white male) while I was walking from the bathroom back to my table for not wearing my sport coat inside. I told him my wife was wearing my coat because she was cold, he didn’t seem to care and sent someone else to our table to reprimand me, and had my wife take the coat off so I can put it back on. What made this encounter even more frustrating was that several white patrons around us were also seated without sport coats, yet they were not approached or addressed at all. The inconsistency in enforcing the dress code felt unfair and left a negative impression.
   

   Is this helpful?

10. B

    Bethani

    Houston3 reviews

    5.0

    Dined on January 30, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Loved the singer!!!!! Her voice and personality was top tier. We really enjoyed ourselves.
    

    Is this helpful?