Serena Rooftop

Review summary

1. K

   Kelli

   Chicago

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Located inside the Moxy Hotel next to the pool, such a cute patio it's a shame that everything else is a miss. Went for Sunday brunch, the hotel advertised bottomless mimosas and entertainment. The bottomless Mimosa's were at the lobby bar, which makes no sense and were not available at the restaurant or the pool. Food was meh, caesar dressing was so spicy barely even edible and we ordered steak with the salad, steak came out white, didn't appear to be steak at all and was discusting. You would think the server would ask how are food was, not even once. When he saw we barley touched out food you would think a server would ask, nope. Gratuity is included so he did not care. I ordered chips and salsa, the salsa was so small, barely enough for a few chips, so I asked for guacamole. Server charged for for another basket of chips in addition to the guacamole even though we had plenty of chips and didn't even touch the second basket. Absolutely no vibe at this place. The entertaiment was a DJ doing a liv and buried in her phone. Terrible experience, I would never go here again.
   

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2. W

   Wendy

   Miami

   1 review

   5.0

   1 review

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very cozy and beautiful, I had a beautiful night
   

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3. OT

   OpenTable Diner

   Key West

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Super fun atmosphere and great food. Would definitely recommend. We always hit Serena’s up when we’re in town.
   

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4. OT

   OpenTable Diner

   Phoenix

   1 review

   5.0

   1 review

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Patrick was an amazing server!! Food and vibes was 10/10 great spots for photo ops
   

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5. N

   Nicholas

   Columbus

   1 review

   5.0

   1 review

   Dined on October 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   LOCATED INSIDE MOXY- we got lost on our way and were confused lol. Patrick was our waiter- he was great! I was peeping him take excellent care of other patrons as well. Awesome guy. And the queso slaps. Good photo ops around the building as well. It’s rooftop, but on a one story building. So that part was a little deceiving, but still good vibes, good food, and yummy cocktails. I’d recommend.
   

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6. G

   Gabriela

   Miami

   5 reviews

   3.0

   5 reviews

   Dined on September 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Place was ok, I know FL weather is unpredictable but I think they need to be more prepared
   

   Serena RooftopResponded on September 20, 2024

   Thanks for the feedback, GabrielaC. We're sorry to hear that the weather affected your experience at Serena Rooftop. We understand how unpredictable Florida weather can be and we apologize for any inconvenience caused. We appreciate your patience and understanding. Your feedback is valuable to us and we will take it into consideration as we strive to improve our services. We hope to have the opportunity to serve you again in the future.
   

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7. G

   Gina

   Miami

   1 review

   1.0

   1 review

   Dined on September 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food was not good and the restaurant was dirty
   

   Serena RooftopResponded on September 20, 2024

   Dear Gina, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations. Providing high-quality food in a clean and welcoming environment is our top priority, and it's clear we missed the mark during your visit. We would love the opportunity to make this right. Please feel free to reach out to us directly so we can address your concerns and ensure your next experience is much improved. Thank you again for your feedback, and we hope to welcome you back soon. Best regards, Carlos Lopez Director of Food & Beverage
   

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8. OT

   OpenTable Diner

   Naples

   7 reviews

   5.0

   7 reviews

   Dined on September 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time at Serena rooftop. The food was great. The entertainment was great and the service was perfect.
   

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9. K

   Katia

   Indiana

   6 reviews

   5.0

   6 reviews

   Dined on September 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the atmosphere the food was amazing and value ! Will definitely be back .
   

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10. B

    Brianna

    Toronto

    3 reviews

    2.0

    3 reviews

    Dined on August 25, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Took 2 hours to get our food, didn’t have bottomless mimosas (we called ahead of time and confirmed), food came cold, were missing food when it came. Wouldn’t go back.
    

    Serena RooftopResponded on September 11, 2024

    Dear Brianna, We're truly sorry to hear about your recent experience at Serena Rooftop. We understand how frustrating it must have been to wait for your food and not have your mimosas served to you in the proper timeframe. We're also sorry for the issue with your food. Your feedback is crucial for us to improve our service and food quality. We hope you'll give us another chance to make it right.
    

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