Serra by Birreria - Eataly NYC Flatiron

Review summary

1. C

   Caroline

   New York City

   2 reviews

   vip
   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time and can’t wait to come back!
   

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2. L

   Lou

   Philadelphia

   164 reviews

   vip
   2.0

   164 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   The food was awful. I’m so surprised. We ordered a pasta dish that came with Barada in the middle. It was ice cold. So much so that it made the rest of the pasta cold. I ordered a fettuccine that was obviously put under a heat lamp. It came out crunchy. The server knew That everything was bad and could see it on her faces. We did not want to make a fuss. We simply paid for our meal and left. But it was awful. I’m so disappointed. I took my best customers there and I was thoroughly embarrassed.
   

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3. M

   Maya

   New York City

   3 reviews

   vip
   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Went for a casual business lunch and had a great experience overall. Italian lunch menu was a good deal.
   

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4. M

   Michael

   London

   18 reviews

   vip
   4.0

   18 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Really nice restaurant, beautifully decorated. Excellent food, lots of options. Host on ground floor was most welcoming. Host on 14th floor not so keen on customers. Restaurant was cold so we kept our coats on for much of the night, however the temperature in the city was low so perhaps that could not be avoided. Eatery at ground level is also lovely for lunch on the go.
   

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5. C

   Ceci

   Miami

   6 reviews

   vip
   4.0

   6 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Lively atmosphere, very loud music. Food was good. We could not order apps first, had to order with the entrees so we did. And the apps never came. We had to ask and although the mgr comped them for us, they came after we were finished eating our entrees. Best part is the ambiance and the rooftop view to a blue sky. So it was nice to see the sun and not freeze in the 33° outdoors.
   

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6. C

   Consuela

   Hawaii

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food but very small portions especially the steak. The ambiance and noise lever were perfect.
   

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7. S

   Stephanie

   New York City

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   When a restaurant can’t even get “warm bread” right then you know that’s not a good sign. We ordered drinks from their cocktail list. They were good. We ordered two appetizers one was the wagu steak skewers and the other was the warm Otto bread. One of the pieces on the skewer was so chewy and hard it couldn’t even be swallowed. And the bread was served Ice cold. We said something to the waitress and the skewers were credited and they gave us new bread that was smaller and burnt. We just kept it. For entrees I order the pasta with the white truffle and it was the plainest pasta I’ve ever had it was so bland and disappointing I just ate it cause I was hungry and didn’t want to complain again. My husband got the burger and ordered it medium. It came well done. He sent it back and we just left cause we had such a bad experience. We went there for the Christmas decor it was nice but I would not recommend the place to anyone.
   

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8. R

   Reina

   New York City

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious. Hidden annd amazing! No views of city but overall food is delicious !
   

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9. B

   BERTHA

   Mexico City

   6 reviews

   vip
   2.0

   6 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Fuimos un grupo de 5 amigas por cena de Thanksgiving. La reservación era a las 8 pm, pero tuvimos que esperar media hora para tener mesa. El servicio fue malo y muy lento, pasaron 30 minutos minimo entre que terminábamos un platillo y servían el siguiente. Optamos por el menu establecido por el día de gracias pensando que sería lo óptimo, pero fue un error. La Bruschetta parecía más bien un pastelito de crema dulce, la pasta sin sabor alguno, el pollo muy seco, el pavo jugoso pero con acompañamiento seco. Fue una desilusión total. El lugar es lindo, el ambiente era cálido pero lo demás nos decepcionó.
   

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10. K

    Kennys

    Houston

    24 reviews

    vip
    1.0

    24 reviews

    Dined 7 days ago

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 1

    Terrible Thanksgiving dinner!! After a 25-minute wait for a table, we were seated, but the service was disorganized from the start. Our waiter seemed unsure which tables he was managing, leading to confusion. It took 40 minutes for the appetizers to arrive, and the main course followed an astonishing 1 hour and 45 minutes later from the time we were seated. To make matters worse, the room was uncomfortably cold, which didn’t help the long wait. When our food arrived, it was clear the attention to detail was lacking. Unlike other restaurants, they didn’t offer parmesan or pepper, nor did they provide new silverware with the main dish. Portions were incredibly small- and it only took us 2-3 minutes to finish, even though we’re slow eaters. Food was good but it does not worth the wait.
    

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