Siena Tuscan Steakhouse

Review summary

1. W

   William

   Chicago

   13 reviews

   4.0

   13 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We made reservations for the Christmas morning brunch and really enjoyed our visit! There was a good selection of food and dessert items available for everyone, with staff making sure nothing ran out, or was quickly replenished. Seating was a little tight due to several people in walkers or wheelchairs, but we managed to get around. Parking was free in the garage next to the Ambassador, likely due to the holiday. The team members who cleaned off the table next to ours left the spray bottle and rag on one of the extra chairs at our table when we were in the buffet line; our server came by twice before it was removed. Otherwise, their brunch buffet was very good.
   

   Siena Tuscan SteakhouseResponded 2 days ago

   Thank you for spending your Christmas morning with us and for sharing your thoughtful feedback! We're so glad you enjoyed the variety of food and desserts and appreciated the attentiveness of our team to keep everything replenished. We do apologize for the oversight with the cleaning supplies and for any inconvenience caused by the tight seating arrangements. Your comments help us improve, and we’ll address these details to enhance the overall experience. We hope to welcome you back again soon for another special occasion! Best, The Management Team
   

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2. M

   Marci

   Kansas City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food and service. Made for an excellent Christmas experience
   

   Siena Tuscan SteakhouseResponded 2 days ago

   Thank you for taking the time to leave us a review, Marci! We hope to welcome you back soon! Best, The Management Team
   

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3. S

   Steven

   Nashville

   7 reviews

   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We truly enjoyed our second visit. The Spanish Pedles wine was fantastic. The Beef Wagu pasta was very different.
   

   Siena Tuscan SteakhouseResponded 2 days ago

   Thank you for taking the time to leave us a review, Steven! We are glad that you guys enjoyed your experience with us and had some tasty dishes! We will make sure to let your server know of the compliments as well. Hope to welcome you guys back soon! Best, The Management Team
   

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4. N

   Niles

   VIP

   Western NC

   4 reviews

   5.0

   4 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful! Exactly what we were looking for...
   

   Siena Tuscan SteakhouseResponded 2 days ago

   We are so glad to hear that you had a wonderful experience with us Niles! Thank you so much for coming in and taking the time to leave us a review. We hope to welcome you back soon! Best, The Management Team
   

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5. D

   Daydree

   VIP

   Jackson Hole

   7 reviews

   3.0

   7 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 1

   Service was very slow but the food was delicious. Was not our waiters fault the restaurant was packed with large parties.
   

   Siena Tuscan SteakhouseResponded on December 16, 2024

   Thanks for visiting us, Daydree. We're thrilled to hear that you enjoyed the food and found value in your experience at Siena Tuscan Steakhouse. We apologize for the slower service you experienced due to the crowd, but we're glad it didn't overshadow your overall experience. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
   

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6. J

   Jeff

   VIP

   Kansas City

   8 reviews

   2.0

   8 reviews

   Dined on December 9, 2024

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 4

   Waitress was great but restaurant was very understaffed. I’m sure that it was out of your control but it was a huge concert night and I hoped you would have been prepared.
   

   Siena Tuscan SteakhouseResponded on December 10, 2024

   Thank you for your feedback. We’re glad to hear your waitress provided great service, but we sincerely apologize that the evening fell short of your expectations. We strive to anticipate and prepare for busy nights, and we regret that we missed the mark during such a busy time. Your comments are greatly appreciated and will help us ensure we’re better prepared in the future. We hope to welcome you back for a smoother, more enjoyable experience. Best, The Management Team
   

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7. D

   David

   Kansas City

   2 reviews

   5.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our cocktails were delicious. The wedge and beet salads were excellent… the best in town. Our steaks were grilled to perfection, tender and delicious. The staff was exceptional and quick to attend to every need without being a distraction. The music selections were also very good, and the ambiance was great.
   

   • 

   Siena Tuscan SteakhouseResponded on December 10, 2024

   Thank you so much for your kind words! We’re thrilled to hear you enjoyed our cocktails, salads, and perfectly grilled steaks. It’s wonderful to know our team provided exceptional service and that the ambiance, including the music, helped make your dining experience memorable. We look forward to welcoming you back soon for another exceptional evening! Best, The Management Team
   

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8. J

   John

   VIP

   Baltimore

   12 reviews

   4.0

   12 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Make sure to let them know if you want sauce and a dallop of butter on your steak or not. The sauce is very salty and they put the butter on after the meat has rested so it doesn't melt on the steak. Otherwise everything was great.
   

   Siena Tuscan SteakhouseResponded on December 10, 2024

   Thank you for sharing your feedback, John. We’re glad to hear you enjoyed your experience overall. We always strive to tailor every dish to our guests’ preferences, so we appreciate your insight regarding the sauce and butter. Should you join us again, our team will be more than happy to accommodate your requests to ensure your steak is prepared exactly how you like it. We hope to welcome you back soon! Best, The Management Team
   

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9. D

   Dixie

   San Francisco

   1 review

   2.0

   1 review

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Thanksgiving brunch was disappointing. Our reservation was for 215 and there was no attendant to Check anyone in line until 235. Once finally seated, the food was cold, empty, and the serving spoons were dirty. Gravy was watery? Eggs cold. Brocolli disgusting.
   

   Siena Tuscan SteakhouseResponded on December 10, 2024

   Thank you for taking the time to share your experience with us Dixie. We’re truly sorry to hear that your Thanksgiving brunch did not meet expectations. We aim to provide an exceptional experience for every guest, and it’s disappointing to learn that we fell short. Your feedback regarding the wait time, food quality, and presentation has been shared with our team to ensure we address these issues and improve moving forward. We hope you’ll consider giving us another chance in the future so we can provide you with the experience you deserve. Best, The Management Team
   

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10. C

    Charlie

    Kansas City

    6 reviews

    3.0

    6 reviews

    Dined on November 28, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Service was next to none and gratuity was automatically added to the check. Our reservation was at 2pm and the desserts were mostly gone and what was there was a mess! I’m a Marriott Bonvoy Platinum member and not what I expected!
    

    Siena Tuscan SteakhouseResponded on December 10, 2024

    Thank you for sharing your feedback with us Charlie. We’re truly sorry to hear that your recent experience did not meet your expectations, especially as a valued Marriott Bonvoy Platinum member. We strive to provide excellent service and a memorable dining experience for all our guests, and it’s clear we missed the mark during your visit. Your concerns regarding the service, dessert availability, and presentation have been shared with our team to ensure improvements are made moving forward. We appreciate your loyalty and hope you’ll consider joining us again so we can provide the level of experience you expect and deserve. Best, The Management Team
    

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