Smash Bar & Kitchen - Whitby

Review summary

1. S

   Sandra

   Toronto

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 1

   Food was good. Service was good. What wasn't good was the fight that broke out at the table behind us and I got pushed into the glass. It's unfortunate that the restaurant didn't get control of the situation very quickly and it escalated.
   

   Smash Bar & Kitchen - WhitbyResponded 3 days ago

   Hi Sandra, We would like to premise that we are a family restaurant & the security is provided by our property management team who are present for the whole plaza should an issue arise. An instance like this has never occurred due to the nature of our restaurant. Please note, managers were on site as soon as we were notified as well as many staff members attempting to control the situation in addition to another manager contacting the police. It is true we cannot control the actions of individuals who enter our establishment & as you mentioned, it escalated quickly with no warning for our team so we reacted as quickly as we could. We did table touch as well with remaining guests. We are glad to hear the other aspects were enjoyable. We hope you will give us another chance in the future.
   

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2. W

   Wendy

   VIP

   Toronto

   4 reviews

   4.0

   4 reviews

   Dined on November 30, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food, attentive service. The smash burger is awesome and so is the cornbread!
   

   Smash Bar & Kitchen - WhitbyResponded on December 2, 2024

   Hi Wendy, Thank you for your review! We are so pleased to hear you had a wonderful experience with us. We are big fans of those menu items as well :) We look forward to seeing you again in the near future!
   

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3. J

   Joanna

   Toronto

   6 reviews

   5.0

   6 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Smash Kitchen never disappoints. The food is always super yummy and the service is always friendly.
   

   Smash Bar & Kitchen - WhitbyResponded on December 2, 2024

   Hi Joanna, Thank you for your review! We are so pleased to hear you had a wonderful experience with us & appreciate your continued support :) We look forward to seeing you again in the near future!
   

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4. A

   Anissa

   Toronto

   1 review

   3.0

   1 review

   Dined on November 30, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Didn't enjoy the pesto orzo which accompanied my salmon, no flavour. I barely ate it. The jerk chicken was a good portion, however it was not Jerk at all. Just a grilled chicken breast with barbecue sauce. The smash donuts were awful. More like fried dough that tasted like bread. Very dense centre, not what I expected. Our service was exceptional, very knowledgeable waiter with pleasant demeanor.
   

   Smash Bar & Kitchen - WhitbyResponded on December 2, 2024

   Hi Anissa, Thank you for your review. We are so happy to hear your server took wonderful care of you on the evening of your visit! In terms of the food, we will certainly pass along your feedback to our kitchen team to further improve. We hope you will give us another try in the near future to perhaps enjoy another menu item!
   

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5. A

   Adrian

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Service was excellent. I originally booked for 8:30PM but we got hungry and decided to try go in anyway at 7PM. They were very nice and had our table ready already so we were seated right away even though the restaurant was packed. They were very accommodating and servers were always with us throughout our stay. Downside was the food. Well found it very bland, lacking in SALT. The fried chicken sandwich was large and look good but the most prominent flavour was coming from the pickles. The fries on the side were bland as well. Overall, atmosphere was great.
   

   Smash Bar & Kitchen - WhitbyResponded on November 26, 2024

   Hi Adrian, Thank you for your review. We are so pleased to hear you enjoyed the service & everyone was attentive during your visit! We appreciate your feedback in regards to the food & will certainly discuss with our team to further improve. We hope you will give us another try in the future!
   

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6. B

   Brenda

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Appies and mains were amazing. Thought the Cathy's dessert would be awesome but will pass the next time. But will definitely go back again, great restaurant!!!
   

   Smash Bar & Kitchen - WhitbyResponded on November 19, 2024

   Hi Brenda, Thank you for your review! We are so pleased to hear you had a wonderful experience with us. Next time feel free to try out our Smash Donuts for dessert for something different! We look forward to seeing you again in the near future!
   

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7. K

   Krim

   Toronto

   1 review

   1.0

   1 review

   Dined on November 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Unfortunately, the restaurant had one person servicing the entire restaurant including the bar. The manager on duty was nowhere in sight with efforts to support their staff and we were unable to experience their establishment. It was a huge missed opportunity on their part and first impressions mean everything, especially, when dining out is expensive and there is many diverse choices to choose from in the market. I also would have liked the hostess to explain this upon arrival, letting us know service would be disrupted but instead, led us to our table while we were left unattended for close to 15 minutes.
   

   Smash Bar & Kitchen - WhitbyResponded on November 15, 2024

   Hi Krim, Thank you for your review. We are displeased to hear of your experience with us. We can assure you this is not the level of service we pride ourselves in at Smash Kitchen & Bar. We will certainly discuss with our team members on yesterday evening to ensure something like this does not happen again. Were you able to partake in dining? How was your meal if you were? We would love to know further feedback & be able to offer you an opportunity to dine with us again in hopes of a more positive experience. We would kindly ask you reach out to us via email so we can resolve any issues with your night out. Looking forward to hearing from you.
   

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8. R

   Richard

   Toronto

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and delicious food and drinks. Will definitely return.
   

   Smash Bar & Kitchen - WhitbyResponded on November 12, 2024

   Hi Richard, Thank you for your review! We are so pleased to hear you had a wonderful experience with us. We look forward to your return in the near future!
   

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9. P

   Pina

   Toronto

   8 reviews

   4.0

   8 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   While, my food was great, I had the fish tacos and truffle fries (shared ) to start. Then I had the mixed greens salad (the acidity and tans of the dressing was exactly right) with the Cajun shrimp and a lovely decaf cappuccino to round off my dinner. My husband had the lamb rigatoni, not good… The sauce was too sweet almost undercooked, someone of Italian descent or married to someone of Italian descent would not like the sauce. the smash donuts or average at best.
   

   Smash Bar & Kitchen - WhitbyResponded on November 12, 2024

   Hi Pina, Thank you for your review & feedback. We will certainly pass along to our team to further improve. We are happy to hear your meal was enjoyed & service was good! Thank you & we hope to see you in the near future.
   

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10. S

    Sujatha

    Toronto

    6 reviews

    2.0

    6 reviews

    Dined on November 3, 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 2

    Coffee was not hot or taste good. Smash french toast fully sugar coated. Average breakfast, find Unionville location much better. Too dark inside
    

    Smash Bar & Kitchen - WhitbyResponded on November 4, 2024

    Hi Sujatha, Thank you for your review. We are displeased to hear you did not have a wonderful experience with us. Our Smash French Toast is cinnamon sugar coated but we could always do it on the side for you in future if you prefer it less sweet. If you are ever unhappy with your meal or beverage, we always urge our guests to let us know while dining so we can correct it for you! We hope you will give us another try in the future.
    

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