Smashing Grapes - Columbia

Review summary

1. K

   Kimberly

   Richmond

   9 reviews

   2.0

   9 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   Our group of five experienced a 75-minute wait for our order, and unfortunately, each entree had some issues. However, our waitress was fantastic, and to make up for the trouble, the manager, Andy, offered us complimentary champagne and adjusted the bill. The portion of my meal that I enjoyed was delicious. The ambiance was beautiful, and the other staff was friendly and apologetic for our long wait and meal. I’m willing to give the restaurant another chance, as I believe this was just an isolated incident related to staffing.
   

   Smashing Grapes - ColumbiaResponded today

   Kimberly, thank you for your review-while we are happy to know that our team did their best to remedy what could have been a bad situation,, we are sorry that your overall experience was not positive. Thank you for taking the time to share your feedback so we can improve! If you would kindly email us at columbia@smashinggrapes.c0m with a copy of your review, date dined & location, we will work hard to remedy this and prove we can do better. With Gratitude & Apologies, The Team at Smashing Grapes Columbia
   

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2. E

   Ernestine a

   Baltimore

   8 reviews

   2.0

   8 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   The ambience was lovely. The appetizers were great but minute portions. The main dishes- branzini was bland, the pasta dishes tasted like canned food. We wanted to try the desserts but after a 35 minute wait for our waitress to get our orders, after a 30 minute wait for the dessert menu, we decided to leave. It’s a no return for me. I wanted Christmas Eve to be special, but I give this restaurant a miss!
   

   Smashing Grapes - ColumbiaResponded 5 days ago

   Ernestine, thank you for your review-we are so sorry to hear that you did not enjoy an excellent dining experience with us this Christmas Eve, and we appreciate you taking the time to share your feedback so we can work hard to improve. If you would kindly email us at columbia@smashinggrapes.c0m with a copy of your review, date dined & location, we will work hard to remedy this and prove we can do better. With Gratitude & Apologies, The Team at Smashing Grapes Columbia
   

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3. D

   Delores

   Baltimore

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall, the service, food, and atmosphere were excellent. I’m so glad we chose to have our Christmas Eve dinner here!
   

   Smashing Grapes - ColumbiaResponded 5 days ago

   Delores, thank you so much for your 5-star review! We are delighted to hear that your experience dining with us was top-notch this holiday season and we are so grateful to you for taking the time to share your positive experience & offer your recommendation! Thank you, and we look forward to welcoming you back to our table again very soon! With Gratitude, The Team at Smashing Grapes Columbia
   

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4. B

   Brenda

   VIP

   Baltimore

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Nice ambiance, good food, but it took us a long time to get appetizers and main course on what appeared to be a light day. Not recommended if you have limited time for lunch.
   

   Smashing Grapes - ColumbiaResponded 5 days ago

   Brenda, thank you for your review-we are disappointed to learn about this slow service experience, and we appreciate you taking the time to let us know so we can address our team and improve. Thank you, and we hope to have the chance to serve you again soon to prove we can earn those 5 stars! With Gratitude, The Team at Smashing Grapes Columbia
   

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5. N

   Nana

   VIP

   Raleigh

   12 reviews

   2.0

   12 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Poor and very slow service. Took almost an hour before our waitress took our food order. We waited a while for our drinks also. Seems like the waitress was overwhelmed. We were celebrating my mother’s birthday and I made it a point to mention this on 2 separate occasions but they did nothing for her. She didn’t even get an acknowledgment or free dessert. Won’t be returning.
   

   Smashing Grapes - ColumbiaResponded 6 days ago

   Thank you for your review-we are so sorry to hear about this negative service experience with us, for which we can offer no excuse, and we appreciate you taking the time to let us know so we can address our team and improve. If you would kindly email us at columbia@smashinggrapes.c0m with a copy of your review, date dined & location, we will work hard to remedy this and prove we can do better. With Gratitude & Apologies, The Team at Smashing Grapes Columbia
   

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6. k

   ken

   Washington DC

   4 reviews

   4.0

   4 reviews

   Dined on December 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 5

   The service was terrible….poorly trained staff!!! Food was very good but, over priced
   

   Smashing Grapes - ColumbiaResponded 6 days ago

   Ken, thank you for your excellent review-while we are pleased to learn you enjoyed your meal, we are so sorry about the poor service. Thank you for taking the time to let us know so we can work hard to improve, and we hope to have the opportunity to serve you again soon to prove we can earn those 5 stars! With Gratitude, The Team at Smashing Grapes Columbia
   

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7. I

   Indigo

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined on December 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   There weren’t many people there but the food was good and wasn’t a long wait.
   

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8. K

   Kareem

   Baltimore

   2 reviews

   5.0

   2 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Loved the atmosphere we were the first customers there. The manager (Andy) was helpful and pleasant to talk to. Our waiter was knowledgeable and paired us with great wine with our meals. Won’t be our last visit. Worth every penny.
   

   Smashing Grapes - ColumbiaResponded 7 days ago

   Kareem, thank you so much for your 5-star review! We are thrilled to learn that you enjoyed the exceptional dining experience we strive for and you deserve on your first visit, and we are so grateful to you for taking the time to share your positive experience & offer your recommendation! Thank you, and we can't wait to serve you again very soon! With Gratitude, The Team at Smashing Grapes Columbia
   

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9. J

   James

   Baltimore

   8 reviews

   5.0

   8 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love Smashing Grapes!!! I've had an amazing experience each time I've visited, and the service is always delightful. Our sever Ayana greeted my lady and I with a wonderful smile, an abundance of joy, and she was very professional. The food was delicious, and the ambiance was spectacular! Can't wait to visit again to try something different on the menu.
   

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   Smashing Grapes - ColumbiaResponded 7 days ago

   James, thank you so much for your 5-star review! We are so happy to learn you have enjoyed a consistently wonderful dining experience with us on each of your visits, and we are so grateful for your recommendation! Thank you, and we look forward to serving you again soon! With Gratitude, The Team at Smashing Grapes Columbia
   

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10. C

    Christina

    Baltimore

    1 review

    3.0

    1 review

    Dined on December 21, 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 3

    Food and drinks were great. The room was expectedly loud on a Saturday night, no problem for conversation at your table but difficult to hear staff. The service was apologetic but incredibly slow. Our foursome finished a bottle before our entrees arrived, our server didn't check in when food arrived and it was half thru our meals before we could wave them down to get a second bottle, which arrived when we were finishing entrees. 2 of our party ordered dessert drinks, which were similarly slow. Espresso arriving with us holding onto the last bite of cake to have it with, and having a pile of grounds in it. The overall vibe was hard to read. Pricing and drink and food quality align with a higher end, but service and overall vibes felt much more casual wine bar. I'll go again as a casual nice glass of wine and snacks or happy hour, but for dinner and bottles I'd hope for more personalized experience than constantly trying to get a drink.
    

    Smashing Grapes - ColumbiaResponded 7 days ago

    Christina, thank you for your review-while we are pleased to learn you enjoyed some aspects of your experience dining with us, we are sorry to hear that the service was so slow, and we appreciate you letting us know so we can address our team and improve. Thank you, and we hope to have the chance to serve you again soon to prove we can earn those 5 stars! With Gratitude, The Team at Smashing Grapes Columbia
    

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