Smugglers

Review summary

1. D

   Donna

   Calgary

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Marvin was a spectacular server. He made sure we had everything we needed. We'll done
   

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2. D

   Darrel and Michelle

   Calgary

   7 reviews

   3.0

   7 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Had the prime rib which was very good. Potato was a bit dry, as were the other vegetables other than the beets which were amazing. Dessert was not good. The crumble topping was dry. Service was mediocre. Not as good as first visit.
   

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3. N

   Nicole

   Edmonton

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Overall for the price I expected better not just of the food but of the whole experience. First, our servers seemed confused as to who was going to be handling our table - we assumed once it had been resolved our server would be around more often. Multiple times we were left with no drinks, and our appetizer plates remained on our table for the whole meal. Secondly, the decor is quite dated and really should be improved. As a plus sized person, at least the seats did come without arms (when requested) and it was fairly easy to move around when leaving. Lastly was the food - this is really what disappointed me the most. The bernaise sauce was very lemony, and came to the table cold and starting to congeal. The baked potatoes were cold and without butter (yet the server - it didn’t improve - informed us it was already in there). The side vegetables were sad, cold, and basically flavorless. The steaks - were meh at best. We didn’t even bother with dessert, as at that point our server was so MIA we felt we better ask for the check or be stuck for the rest of the night.
   

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4. D

   Darren

   Edmonton

   12 reviews

   vip
   3.0

   12 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   Wine list weak. Service very slow. Ambience like Denny’s. not the old smugglers at all
   

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5. E

   Elyte

   Calgary

   1 review

   2.0

   1 review

   Dined on November 24, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The food was so, so...The Caesar salad not completed dish, missing main ingredients. I ordered with prawns, it was a tiny shrimps from can. The parmesan chees and bacon bits was missing... The baked garlic bread was not edible, it was burned, you can brake a tooth if you try to bite on... My husband's dish; prime rib was very thin slice of meet and very fat, nothing to much to eat... My steak; rib eye was good. The waiter spoke pure English, also short of proper training, didn't understand that on loaded baked potato first item has to be butter, after sour cream, bacon bits and chives. They didn't have a butter, brought butter after, it was to late... We remember different service and food in famous the Smuggler's restaurant with delicious big variety salad bar, it's gone... We not coming back:( and do not recommend for the price they were charging, over $400 for 4 people.
   

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6. OT

   OpenTable Diner

   San Francisco

   1 review

   1.0

   1 review

   Dined on November 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was slow Coffee was cold Wrong dish was bought the first time Was served an end piece of steak that was overcooked
   

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7. C

   Cindy

   Calgary

   11 reviews

   5.0

   11 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were both outstanding . The relaxed ambience added to our experience. We thoroughly enjoyed our evening.
   

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8. J

   John

   Vancouver

   2 reviews

   2.0

   2 reviews

   Dined on November 18, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The prime rib was great but the veg was not great. The mash potatoes tasted like they came out of a box. We both ordered lobster tail. One was mushy and spoiled and had to be sent back. 25.oo the other was so small it could have been a crayfish.. . It was our anniversary and it was very underwhelming.
   

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9. C

   Carolanne

   Calgary

   3 reviews

   5.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent meals, service was excellent, meals served in a timely fashion, - I needed a gluten-free option and the server was well informed and able to make suggestions. Had no symtpoms after eating. Highly recommend
   

   SmugglersResponded today

   Dear Carolanne, Thank you very much for your review, we are looking forward to welcoming you back in the near future, Kind Regards, Jean-Michel
   

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10. K

    Kim

    Calgary

    8 reviews

    vip
    2.0

    8 reviews

    Dined on November 15, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2

    I hadn’t been to Smugglers in several years and was looking forward to it but was sadly disappointed. Their signature prime rib tasted good but the sides and presentation were very basic and there wasn’t much flavour. Also their wine list was very limited. It used to be a treat to go to Smugglers - the food and the atmosphere were high end but they need to do some work if they want to regain that status as there is a lot of competition.
    

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