Social House 7

Review summary

1. L

   Lacey

   Pittsburgh

   1 review

   1.0

   1 review

   Dined on December 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Disappointing Experience - Poor Planning and Service We had a reservation for 5:15 PM, shortly after the restaurant opened, but from the start, things went downhill. We asked for hot sake, only to be told they don’t offer it. Then, we tried to order sushi rolls, but were told we couldn’t because there was a private party—something they clearly hadn’t planned for. To make matters worse, we asked for espresso martinis, but they were out of those too, followed by coffee. On a Saturday night, no less. While the noodles were good and flavorful, and the appetizers were delicious, the overall experience was disappointing. Our waitress was hard to find, and our drinks took forever to arrive. This was particularly frustrating because we don’t often get to eat in the city, and we were really looking forward to sushi before heading to a concert. It felt like the restaurant was unprepared and understaffed, which really impacted our enjoyment. Definitely not worth the hassle.
   

   Is this helpful?

   Report
2. J

   Jeff

   Columbus

   2 reviews

   1.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Took reservation for 9:45pm and when we checked in at 9:43 said the kitchen was closed. It was a Saturday night? Also they left a message on my voicemail saying the kitchen was closing at 10pm but still when we got there at 9:43pm they turned us away? Don’t take a reservation if you kitchen is won’t be serving the reservation! Such a disappointment and poor service.
   

   Is this helpful?

   Report
3. D

   Dianna

   Pittsburgh

   2 reviews

   5.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food and drink was fantastic. It was just a bit cold in the area where we sat.
   

   Is this helpful?

   Report
4. R

   Rachelle

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great service, and great ambiance - always a favorite in the cultural district.
   

   Is this helpful?

   Report
5. M

   Mark

   VIP

   Pittsburgh

   29 reviews

   3.0

   29 reviews

   Dined on November 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Went to social house before show. Been going there for years. I think the service and food quality has slipped a bit plus, it was so cold in the restaurant that everybody had to keep their coats on still a decent place with a fair priced menu, but not what it used to be.
   

   Is this helpful?

   Report
6. T

   Timothy

   Pittsburgh

   18 reviews

   5.0

   18 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a great meal, enjoyed the spicy edamame and an assortment of robata meats. Our server Lea was wonderful- very nice, friendly and efficient.
   

   Is this helpful?

   Report
7. F

   Foodie

   Pittsburgh

   5 reviews

   3.0

   5 reviews

   Dined on November 3, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   We had theater tickets and our server never came to our table. For waters it was mid way through our meal. We asked for soya sauce for our sushi and she forgot so many times we asked another server who promptly brought it to us. Food was good but service horrible.
   

   Is this helpful?

   Report
8. C

   Christine

   San Francisco

   1 review

   4.0

   1 review

   Dined on November 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Thinking they were short staffed but our waitress worked hard to make us happy. Food was great except the sticky ribs which was taken off the bill. I would go back.
   

   Is this helpful?

   Report
9. A

   Aubrey

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great team! They treated us kindly and were efficient and attentive.
   

   Is this helpful?

   Report
10. J

    Jane

    VIP

    Pittsburgh

    7 reviews

    1.0

    7 reviews

    Dined on October 24, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    I was so disappointed. On October 18 at 4:56pm I made a reservation for October 24, 2024 for 5:15pm on Open Table. I received a confirmation with a confirmation number from Open Table. On October 23, 2024 I received a request from Open Table to confirm I would be there. I replied I would be there. On October 24, 2024 I called the restaurant to asked if we could move our reservation time forward 30 minutes. The hostess who answered the phone said they had canceled all of the reservations for 10/24/24 for a private party and she said she called everyone. Well she did not call me and when I told her I got an email to confirm I was coming and I had replied yes. She said she did not know where that email came from. So maybe this restaurant needs to also look at what reservations they have from Open Table. No apology from them for their mistake only a bad attitude on their part.
    

    Is this helpful?

    Report