Sol Aztecas Mexican Restaurant

Review summary

1. K

   Kendra

   Indiana

   1 review

   2.0

   1 review

   Dined on October 19, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Had really high hopes! Service was slow even before it got crowded -- had to track down our server multiple times to order, get refills, the check, etc. Food was decent, but not the best Mexican I've had in Louisville, yet it cost almost $100 for one adult and two kids.
   

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2. K

   Katelyn

   Louisville

   2 reviews

   5.0

   2 reviews

   Dined on October 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   The drinks and ambiance of the place was amazing - the waiter seemed like she was rushing us when there were not that many people in the restaurant and also messed up our order
   

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3. J

   Joan

   Louisville

   3 reviews

   1.0

   3 reviews

   Dined on September 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   There was a large obnoxious group of people having a celebration They could be heard throughout the restaurant We asked our server if she could ask them to tone it down but she refused The group became even louder when some of the servers took part of the celebration by having a drink with the people at the table the whole night was terrible and we will not go back
   

   Sol Aztecas Mexican RestaurantResponded on October 17, 2024

   We deeply apologize for the negative experience you had during your visit. It’s disappointing to hear that the noise level and the situation were not handled appropriately. This is not the level of service or atmosphere we strive to provide. We will be addressing this with our team to ensure it doesn’t happen again. We truly value your feedback and hope you might give us another chance in the future to make it right.
   

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4. M

   Michael

   Louisville

   3 reviews

   5.0

   3 reviews

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a fun restaurant. We had great food and a nice time. Our waitress had high energy. Food is delicious.
   

   Sol Aztecas Mexican RestaurantResponded on October 17, 2024

   Thank you so much for your kind words! We're thrilled to hear that you had a fun time and enjoyed both the food and the energy of our staff. We look forward to welcoming you back for another great experience!
   

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5. J

   Jo072255

   Louisville

   13 reviews

   vip
   5.0

   13 reviews

   Dined on June 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Expensive. Food was good but pricey. Waitress was excellent and attentive.
   

   Sol Aztecas Mexican RestaurantResponded on August 27, 2024

   Thank you for your feedback! We're glad to hear you enjoyed the food and that our waitress provided excellent service. We appreciate your thoughts on pricing and will take it into consideration. We hope to welcome you back again soon!
   

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6. OT

   OpenTable Diner

   Louisville

   4 reviews

   5.0

   4 reviews

   Dined on June 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Outside dining overall was fantastic! Food was delicious, and the service was friendly.
   

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   Sol Aztecas Mexican RestaurantResponded on August 27, 2024

   Thank you for the great review! We're thrilled you enjoyed the outdoor dining experience, along with the delicious food and friendly service. We look forward to having you back soon! 🌟🍽️
   

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7. k

   kennyg

   Louisville

   18 reviews

   5.0

   18 reviews

   Dined on June 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The server was extremely pleasant and accommodating. The food was very well prepared and tasted great!
   

   Sol Aztecas Mexican RestaurantResponded on August 27, 2024

   Thank you for the kind words! We're delighted to hear that your server made your experience enjoyable and that you loved the food. We can't wait to welcome you back for another great meal! 🍽️😊
   

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8. AM

   AuntieMame

   Louisville

   9 reviews

   3.0

   9 reviews

   Dined on June 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Just way too loud. This was my first time trying to dine at Sol Aztecas when they had live music playing. And the volume was deafening… like club level. We were on the other side of the restaurant and could barely have a conversation at our table. Much too loud for a restaurant at 7:00 pm.
   

   Sol Aztecas Mexican RestaurantResponded on August 27, 2024

   Thank you for your feedback. We’re sorry to hear that the music volume affected your dining experience. We appreciate you bringing this to our attention and will review our sound levels during live music to ensure a more comfortable atmosphere. We hope you'll give us another chance to serve you in the future.
   

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9. OT

   OpenTable Diner

   Louisville

   1 review

   1.0

   1 review

   Dined on May 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We waited 2hrs to get our food. The staff was not attentive to the tables request for appetizers and had to be reminded numerous times. Drinks went unfilled for much of the wait time. At one point I saw our server wipe her nose with her bare hand and then proceeded to grab margarita glasses by the rim. -Extremely unsanitary -Horrible service -Live music was awful and was uncomfortable on my children’s ears due to the volume level. -Food was mediocre at best. Save your money and avoid this establishment. Unless poor service, Risk of contracting some form of sickness and mediocre food is your thing.
   

   Sol Aztecas Mexican RestaurantResponded on August 27, 2024

   I’m truly sorry to hear about your experience. It’s unacceptable that you faced such issues with both service and sanitation. We take cleanliness and customer satisfaction very seriously, and I will address these concerns with our team immediately. Thank you for your feedback, and we apologize for not meeting your expectations. We understand if you choose not to return, but we appreciate the opportunity to learn and improve.
   

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10. RB

    ReneeB

    Louisville

    2 reviews

    1.0

    2 reviews

    Dined on May 12, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We made a reservation for Mother’s Day. We knew it was going to be busy and it was so we were fine with that but it took an hour and a half to get our food! When our food came, one of the parties food did not come until the rest of us had finished eating. We talked to the manager and they did take that meal off the bill. The food was dry and bland and for the prices at this restaurant just not good. Spanish rice, which is a very basic was dry and tasted like it was warmed up. I doubt we will be going back.
    

    Sol Aztecas Mexican RestaurantResponded on August 27, 2024

    Thank you for sharing your experience. We’re sorry to hear about the delays and the issues with the food on Mother’s Day. We appreciate you bringing this to our attention and are glad we could address the billing issue. Your feedback is invaluable, and we will work on improving our service and food quality. We hope you’ll consider giving us another chance in the future.
    

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