Sophie's @ The Dean Cork

Review summary

1. C

   Carol

   Munster1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service and delivery of food appalling … we had to keep asking for our starters, our drinks, main courses and desserts … and the restaurant was half empty !! Food arrived cold, staff were not bothered about detail or making sure we got what we had ordered Won’t be back
   

   Sophie's @ The Dean CorkResponded 1 day ago

   Hi Carol, Thank you for taking the time to provide your feedback. We are disappointed you did not enjoy Sophie's fully & our apologies for all issues with your dinner. We will take your feedback onboard for future improvements, so we passed the feedback to chefs, as well Sophie's Management. Hopefully we can look forward to welcoming you back again in the future. Sophie's TEAM❤
   

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2. E

   Elaine

   Brighton3 reviews

   2.0

   Dined on March 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Food was under par and not worth the money. The vegan burger was hard in parts like it was reheated in a microwave. Waiters were pleasant. Cocktail was good. Overall was very disappointing considering the wonderful experience we had in The Dean Galway.
   

   Sophie's @ The Dean CorkResponded 7 days ago

   Hi Elaine Thank you for taking the time to provide your feedback. We are disappointed you did not enjoy Sophie's fully & we will take your feedback onboard for future improvements. Hopefully we can look forward to welcoming you back again in the future. Sophie's TEAM❤
   

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3. J

   John

   Munster1 review

   4.0

   Dined on March 9, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Location was nice, ambiance was great.. view is unreal.. food was ok we had the brunch menu would of prefer if we had the option of the lunch menu but maybe is a sunday thing and with a half 1 booking maybe i should of done more research on it.. drinks service was good, staff was friendly and helpful.. brunch menu wasnt really our thing for our event but thats a personal thing i am sure others would like the food.. had 2 children with us and they enjoyed the kids menu.. soup of the day was potato and leek and the kids loved it. For dessert i had the caramel doughnuts and this was a highlight for me was a very nice dessert.
   

   Sophie's @ The Dean CorkResponded on March 11, 2025

   Hi John Thank you for the amazing five star feedback. We are glad you enjoyed Sophie's experience. We do Brunch Menu on Saturdays & Sundays, so hopefully you will come back to us again during the week day for lunch menu :) Looking forward to welcoming you back very soon. Sophie's TEAM❤
   

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4. E

   Elaine

   Munster1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff in the Dean were brilliant they served us with great communion skills and a smile on there face . My friend and I did anything. we asked the staff, and they helped out so much . I will 100% we call back to the Dean again in the near future.
   

   Sophie's @ The Dean CorkResponded on March 11, 2025

   Hi Elaine, Thank you for the amazing five star feedback. We are glad you enjoyed Sophie's experience. Looking forward to welcoming you back very soon. Sophie's TEAM❤
   

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5. T

   Tracey

   Munster1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Amazing decor and view of the city. Lovely staff and tasty food. Wine delicious also. I was a little disappointed that it was still a brunch menu at 2.15 on a Saturday as had been looking forward to a better selection of food based on the online lunch menu. However the food we had was lovely and the dessert was fab too. So handy if you arrive into Cork on the train as it's literally outside the door of the station. Looking forward to my next visit
   

   Sophie's @ The Dean CorkResponded on March 11, 2025

   Hi Tracey, Thank you for the amazing five star feedback. We are glad you enjoyed Sophie's experience. Looking forward to welcoming you back very soon. Sophie's TEAM❤
   

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6. P

   Paula

   Munster2 reviews

   3.0

   Dined on March 7, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Pizza & chips are the only things I would be ordering here. Anytime I’ve been & ordered other mains, they have been disappointing & lukewarm in temp. Service can be slow also & staff are in no hurry to clear mains & offer dessert. Once you have your mains you are pretty much forgotten about.
   

   Sophie's @ The Dean CorkResponded on March 8, 2025

   Hi Paula Thank you for taking the time to provide your feedback regarding your experience in Sophie's. We are disappointed you didn't enjoy your evening fully & we will.take your feedback onboard for future improvements. Hopefully we can look forward to welcoming you back again in the future. Sophies ❤
   

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7. P

   Paulina

   Cork2 reviews

   2.0

   Dined on February 25, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Overall experience lovely with great cocktails and staff. However I think the food menu has changed recently since the last time I visited. The starters of chickens wings were great with a really good portion. We were disappointed with the mains - we got the beef burger and pork belly. The beef burger was very greasy with little taste and seemed thrown together. The dining area was not overly full so I wouldn’t think the food had to be rushed. The pork belly portion seemed very small as well and very greasy - seemed like the pork belly, black pudding and carrots were thrown into the deep fat fryer at one time and then added to the plate. The potato fondant was a tiny feature. Similarly, with the burger it seems the plate was empty with a small burger. I would return to give it another chance but for the prices and reputation I think the menu needs to be rebooked especially the quality.
   

   Sophie's @ The Dean CorkResponded on February 26, 2025

   Hi Paulina Thank you for taking the time to provide your feedback. You are disappointed you didn't enjoy Sophie's fully in regards to food. We take your constructive feedback onboard & your comment will be passed to kitchen team for future improvements. Hopefully we can look forward to welcoming you back again in the future. Sophies ❤
   

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8. B

   Brid

   Munster1 review

   5.0

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a lovely evening, staff were outstanding & offered us a window table as one was available. Food was great, Dana the duty manager is fantastic, thank you.
   

   Sophie's @ The Dean CorkResponded on February 26, 2025

   Hi Brid Thank you for the amazing five star feedback. We are glad you enjoyed Sophie's experience and we are looking forward to welcoming you back very soon. Sophies ❤
   

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9. S

   Sinead

   Munster1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and beautiful setting. For helpful and friendly staff. Really enjoyed our dinning experience this evening
   

   Sophie's @ The Dean CorkResponded on February 23, 2025

   Hi Sinead, Thank you for the amazing five star feedback. We are glad you enjoyed everything in Sophie's from staff, atmosphere & your meal. Looking forward to welcoming you back very soon. Sophies ❤
   

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10. J

    Jessica

    Munster1 review

    2.0

    Dined on February 21, 2025

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 2

    Very nice and helpful staff. Low review as was served raw chicken whitch staff said they would bring me a new dish and I was satisfied with that then a manager dropped down the new dish and said it wasn’t pink because it was raw and gave explanation but I think the chicken inside was clearly pink and raw. Very good drink
    

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    Sophie's @ The Dean CorkResponded on February 23, 2025

    Hi Jesicca Thank you for taking the time to provide your feedback from last night. Our apologies for the food quality. We take your feedback onboard for future improvements, and the head chef is aware about the issue. Hopefully we can look forward to welcoming you back again in the future. Sophies ❤
    

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