Sophie's @ The Dean Galway

Review summary

1. B

   Bruna

   Connacht

   2 reviews

   5.0

   2 reviews

   Dined on December 3, 2024

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 4

   Unfortunately the food wasn’t up to standard last night and I communicated it with the team. They were understanding and dealt with the situation well. I usually love Sophie’s and I also understand things aren’t always perfect.
   

   Sophie's @ The Dean GalwayResponded 4 days ago

   Thank you for the review Bruna. We apologise that our food was not up to its usual standard on your visit. Thank you for communicating it to the team and we hope they were able to accommodate you on the evening. Thank you for your repeat visits to Sophie's Galway we are always delighted to hear about our return customers' experiences.
   

   Is this helpful?

   Report
2. S

   Sinéad

   Connacht

   1 review

   2.0

   1 review

   Dined on December 1, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   We are working our way through Galway brunch spots and unfortunately Sophie’s was very poor. The staff seemed nice and the decor is too. The food was awful- it arrived cold, chips undercooked, and poached eggs cooked solid. One of our party sent their food back but we all should have really. Certainly expensive for the quality of food. The menu looks nice but food is better anywhere else unfortunately.
   

   Sophie's @ The Dean GalwayResponded 4 days ago

   Thank you for taking the time to leave a review Sinead. We are sorry to hear that we did not live up to our usual standard on this occasion. We do hope that this was brought to the attention of the staff during your visit as we do try to accomodate and fix any issues that arise during the durration of service. If you have anything else you would like to share about your visit I would love to hear! My email is: amelia.forde@sophies.ie
   

   Is this helpful?

   Report
3. L

   Liz

   Greater Boston

   4 reviews

   vip
   4.0

   4 reviews

   Dined on November 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We had a table of 10 with a beautiful view. The service was very attentive and nice!!
   

   Sophie's @ The Dean GalwayResponded 4 days ago

   Thank you so much for the review Liz! We are delighted you enjoyed your visit to Sophie's Galway and hope to have you back again soon!!
   

   Is this helpful?

   Report
4. C

   Carol

   Connacht

   3 reviews

   5.0

   3 reviews

   Dined on November 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We arrived later and there was no problem, we’re seated beside window with fantastic view of the city, staff were excellent, food was delicious and desert came with a chocolate congrats on desert plate which was a lovely touch! Highly recommend
   

   Sophie's @ The Dean GalwayResponded 4 days ago

   Thank you for the 5 star review Carol! We are happy that you enjoyed your visit to Sophie's Galway and that everything was fantastic for your celebration! We appreciate your kind words about our staff and will pass this along to the team!
   

   Is this helpful?

   Report
5. f

   fiona

   London

   2 reviews

   4.0

   2 reviews

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Sophie’s The Dean Galway. Beautiful restaurant, staff were so friendly and welcoming. Food amazing, ambience lovely. A Great experience .
   

   Sophie's @ The Dean GalwayResponded 4 days ago

   Thank you for the 5 star review Fiona! We are glad you enjoyed your visit and hope to welcome you back again soon!!
   

   Is this helpful?

   Report
6. S

   Sorcha

   Dublin

   1 review

   1.0

   1 review

   Dined on November 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The no cake policy was a really nasty experience when we were there to celebrate a birthday. My mother came to surprise me, whom I never get to see, and she was met with hostility when she brought a very small cake to mark the occasion. Waiters were rude and we were all quite upset. My mother was spoken to poorly. A very disappointing experience. Especially when it was one that should been a special one.
   

   Sophie's @ The Dean GalwayResponded on December 4, 2024

   Hi Sorcha, Thanks for the feedback. We do reiterate this in our T & C policy when making a booking with us. It is a traceability factor more so as the food isn't prepared on site- We do however, offer a complimentary dessert plate as goodwill gesture for a special celebration with us. Apologies on the way this was handled by our staff on the day. I will share the feedback and will address this with the team. Thanks, Steven
   

   Is this helpful?

   Report
7. N

   Nuala

   Vancouver

   21 reviews

   4.0

   21 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Gorgeous venue, great food, small portion’s but very well presented.
   

   Sophie's @ The Dean GalwayResponded 4 days ago

   Thank you for the lovely review Nuala. We appreciate your feedback and are delighted to hear you enjoyed your visit with us!
   

   Is this helpful?

   Report
8. C

   CLARE

   Connacht

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, service, drinks and atmosphere. Our waitress Taylor was absolutely fabulous. Beautiful dinner for our work night out
   

   Sophie's @ The Dean GalwayResponded 4 days ago

   Thank you for the lovely review Clare! We are delighted that you enjoyed your visit to Sophie's and glad to hear Taylor was able to make it extra special for you!! We will be sure to let her know you had a great evening with her.
   

   Is this helpful?

   Report
9. S

   Sean

   Connacht

   1 review

   3.0

   1 review

   Dined on November 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was very slow but good Bar service very slow Quite expensive
   

   Sophie's @ The Dean GalwayResponded on November 16, 2024

   Thank you for your feedback, Sean. We're glad you enjoyed the food but regret the delays in service and your concerns about value. We’ll work on improving speed and ensuring a better overall experience. We hope to welcome you back soon!
   

   Is this helpful?

   Report
10. A

    Audrey

    Connacht

    1 review

    5.0

    1 review

    Dined on November 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Amazing food and cocktails, the staff were brilliant, highly recommend
    

    • 

    Sophie's @ The Dean GalwayResponded on November 16, 2024

    Audrey, thank you so much for the 5 star review! We are delighted you enjoyed your visit to Sophie's Galway and will be sure to pass your kind words along to our team. Hope to welcome you back again soon!
    

    Is this helpful?

    Report