Soul Mama Music Venue | Restaurant

Review summary

1. OT

   OpenTable Diner

   London5 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food, vibes and value for money! Traveller from south for this and I as definitely worth it!
   

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2. OT

   OpenTable Diner

   London1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 5

   We were a party of 15 celebrating a birthday. The party was split into two tables with some guest having to share with non-party guests. Due to the party size our food had to be pre-ordered to make things easier on the day. This did not happen! There was still major confusion between peoples food orders there were mains arriving on the table before starters. Guests that never received any food, food that never arrived. I understand there were a lot of staff on trial shifts on the day which may have lead to some confusion. The wings were very tasty for those that received them. The live music and DJ on the day provided a great atmosphere. I would return but would need to have better service and organisation on the day.
   

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3. R

   Renee

   London1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 1
   3. Service 2
   4. Ambience 5

   The music aspect of the evening was fantastic. However the food was a different matter. I observed the chef picking up the wings with his hands. The food was warm not hot. The plantain was uneatable. The rice had a strange taste like it was going off. I think that your servers need to be trained in how to serve food . Holding the rice bowl and having you hand over it is unacceptable. Leaning over guest is unacceptable. There is a correct way to serve food. Have a small trolly would help. Also seating large groups bearing to the serving area would make like easier for the servers. And finally ensuring that all charges are made clear on your marketing material. But overall the music was fantastic and made up for our dining experience.
   

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4. G

   Giuseppe

   London1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a nice discovery!! Everything, the service, food, venue and music was just great! definitely a place to see!
   

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5. T

   Tobi

   London2 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really great experience and food!! Will definitely come back!!
   

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6. Z

   Zeynab

   London2 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A Culinary Gem with Exceptional Service – Soul Mama Restaurant Soul Mama is an absolute must-visit! From the moment you step inside, you're embraced by an atmosphere that’s warm, vibrant, and effortlessly stylish. The energy is infectious, with a perfect blend of soulful music, chic décor, and a buzz that makes you feel right at home. The food? Simply outstanding. Every dish is crafted with care, bursting with flavour, and beautifully presented. Whether you're indulging in their signature dishes or trying something new, each bite is a delightful experience. The menu caters to all tastes, with fresh, high-quality ingredients shining through in every meal. But what truly sets Soul Mama apart is the incredible service. The staff are friendly, attentive, and genuinely passionate about ensuring you have an amazing dining experience. If you're lucky enough to be served by April, you're in for a treat—her warmth, charm, and impeccable attention to detail elevate the experience to another level. She brings an extra sparkle to the evening, making you feel like the most valued guest in the room. Whether you're out for a special occasion or just craving a fantastic meal with great vibes, Soul Mama never disappoints. Highly recommend—five stars all the way!
   

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7. OT

   OpenTable Diner

   London1 review

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Had great time food was brilliant only thing waited quite abit when it came to drink orders but staff made my birthday amazing.
   

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8. D

   Dzowède

   London1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good moment from my birthday, i come to Paris, it’s was perfect ☺️
   

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9. D

   Dominique

   London2 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was very good and the atmosphere was great. Really enjoyed it.
   

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10. S

    Sharon

    London1 review

    1.0

    Dined on February 14, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We were so looking forward to dining at soul mamma venue on valentines night but were taken to a room upstairs for our meal instead of the live music area. I found the man on the door quite rude when I queried this as it was not clear on their website that you had to buy a ticket for the live music! Many others had made the same mistake! The room upstairs couldn’t cope with the diners and delivered starters that were cold twice, we didn’t have cutlery to eat the starters and ended up leaving as the service etc was awful!
    

    Soul Mama Music Venue | RestaurantResponded 3 days ago

    Dear Sharon, Thank you for your feedback. We’re very sorry that your Valentine’s Night experience didn’t meet expectations. Access to the live music required a separate ticket, and while we made efforts to communicate this, we recognise that it wasn’t as clear as it should have been. We’ll be reviewing how we improve this going forward. We also apologise for the service issues in the upstairs dining area, including delays, cold food, and missing cutlery. This is not the standard we strive for, and we’re addressing it with our team. Additionally, we regret that your interaction at the entrance was not a positive one—we expect all staff to be warm and welcoming. We truly appreciate your feedback and hope you’ll consider giving us another chance in the future. Best wishes, Soul Mama Team
    

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