South City Kitchen Avalon

Review summary

1. G

   Gerard

   Houston

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service like no other! The food was amazing! Nathan took great care of me! This definitely a gem of Alpharetta!
   

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2. M

   Michael

   Atlanta Metro

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Food was OK. The service, especially at the bar was non existant. The dinner service was lacking. Overall time in the restarant...over 2 hrs.
   

   South City Kitchen AvalonResponded 1 day ago

   Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, particularly with the service. We strive to provide excellent service, and we’ll certainly look into your comments regarding both the bar and dinner service to ensure improvements are made. We truly appreciate your input and hope you'll consider giving us another opportunity to deliver a better experience in the future.
   

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3. R

   Robin

   Atlanta Metro

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   Great waiter. Great appetizers - fried green tomatoes and hush puppies. Our entrees were not great unfortunately. The grits in Shrimp & Grits were so watery we couldn’t eat the grits with our forks. My son’s fried chicken was extremely salty, almost inedible. We were seated right by the front entrance. It was a disappointing meal overall.
   

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4. T

   TAMRA

   Mississippi

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was very attentive and professional. The food was awesome!
   

   South City Kitchen AvalonResponded 1 day ago

   Thank you for your kind review! We’re so glad to hear that our staff made a positive impression and that you enjoyed the food. We strive to provide excellent service and delicious dishes, and it’s great to know we hit the mark. We hope to welcome you back again soon!
   

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5. R

   Robert

   Atlanta Metro

   19 reviews

   3.0

   19 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Service was slow with few tables occupied. While the live music was a nice touch it was too loud for conversation The food was "fine", would not be worth the price except it is Avalon and everything is at least 25% higher priced than is justified. A 20% tip was automatically added to the bill.......with slow service.......
   

   South City Kitchen AvalonResponded 1 day ago

   Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We understand your concerns about the service speed, music volume, and pricing, and we will certainly review these areas to ensure we improve for future guests. Regarding the automatic tip, we apologize if it wasn’t clearly communicated and appreciate your understanding. We value your input and hope you’ll consider giving us another chance to provide a better experience.
   

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6. A

   Alicia

   Atlanta Metro

   19 reviews

   4.0

   19 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was good. Waiter not very attentive and the live music was too loud for conversation.
   

   South City Kitchen AvalonResponded 1 day ago

   Thank you for your review! We’re glad to hear you enjoyed the food. We apologize that the service wasn’t as attentive as it should have been and that the live music was too loud for conversation. Your feedback is important to us, and we’ll work on improving both service and the ambiance. We hope you’ll consider visiting us again for a better experience.
   

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7. J

   Jade

   Atlanta Metro

   17 reviews

   5.0

   17 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Philip was outstanding. He knew the menu and was helpful with giving recommendations. We absolutely loved the fried green tomatoes. My husband had the shrimp and grits which she said was delicious. The sauce is very good and flavorful without being overpowering and I did the fried chicken. The mashed potatoes were excellent, and the chicken was juicy yet still crispy as well. Definitely a date night and it was decorated beautifully for Christmas. We will be back.
   

   South City Kitchen AvalonResponded on December 5, 2024

   Thank you so much for your wonderful review! We’re thrilled to hear that Philip provided exceptional service and that you enjoyed his menu recommendations. We're also delighted that you loved the fried green tomatoes, shrimp and grits, and the fried chicken—especially the mashed potatoes! It's fantastic to know that the ambiance added to your date night experience as well. We truly appreciate your kind words and look forward to welcoming you back for another memorable visit. Wishing you a very happy holiday season!
   

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8. m

   mark

   Atlanta Metro

   36 reviews

   4.0

   36 reviews

   Dined on December 4, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Ordered the chopped salad with fried chicken. The chicken was dry and overcooked. Otherwise salad was fine.
   

   South City Kitchen AvalonResponded on December 5, 2024

   Thank you for your feedback. We’re sorry to hear that the fried chicken didn’t meet your expectations and was overcooked. This is certainly not the experience we strive to provide. We appreciate you letting us know, and we will share your comments with our kitchen team to ensure we address this issue moving forward. We hope you’ll consider giving us another chance to provide you with a better experience next time.
   

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9. P

   Paul

   Atlanta Metro

   18 reviews

   vip
   5.0

   18 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and excellent service. Pork Chop was easily one of the best I’ve ever had. Great wine list!
   

   South City Kitchen AvalonResponded 1 day ago

   Thank you for your fantastic review! We're thrilled to hear you enjoyed the food and service, and we're especially glad the pork chop stood out as one of the best you’ve had. We’re also happy you liked our wine list! We look forward to welcoming you back for another great experience soon.
   

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10. T

    Ty

    Atlanta Metro

    10 reviews

    3.0

    10 reviews

    Dined on November 30, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    I have been to the midtown location dozens of times, and always love my visit. This Avalon location, however was a significant drop off. We stood at the host stand waiting for anyone to greet us and acknowledge our reservation for around five minutes, despite 2 different employees each coming to the desk twice each while actively avoiding eye contact with us to avoid having to greet us. That's a horrible start. Food was fine, with the exception of the eggs on the brisket Benedict being closer to cold than room temperature. They had to have sat in the window for some time, and it wasn't particularly pleasant to eat. I would have said something to the waiter, however once our food was dropped, I didn't see him again until it was time to clear the plates. The tres leches cake we shared for dessert was also pretty bad. I'm not exaggerating when I say the tres leches from Costco is exponentially better. Granted, I have a high standard after growing up in Miami, but still, between 4 of us, we left cake behind so.... I just think there's lousy management at this location that could use a turnover. Definitely not as polished as the service in midtown despite being open for years now. For the price, I likely will not return
    

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    South City Kitchen AvalonResponded on December 5, 2024

    Thank you for sharing your experience, and we truly appreciate your loyalty to our Midtown location. We're genuinely sorry to hear that your visit to our Avalon location didn't meet the high standards you've come to expect. It's concerning to hear about the delay in being greeted and the cold eggs on your Brisket Benedict, and we apologize for those issues. Our goal is always to provide attentive service and delicious food, and we clearly missed the mark during your visit. We will be addressing these concerns with our team to ensure improvements are made. We understand your disappointment and will work hard to make sure that future experiences are more in line with the quality you've enjoyed at our other locations. We hope you'll consider giving us another chance in the future.
    

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