Southern Comfort - Westgate Resort

Review summary

1. B

   Bryant

   E. Tennessee

   1 review

   4.0

   1 review

   Dined on December 8, 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food was served cold. Server quickly addressed and brought out new dishes.
   

   Southern Comfort - Westgate ResortResponded 6 days ago

   Hi Bryant! We truly apologize for the inconvenience of your meal being served cold. While we’re glad the server promptly addressed the issue and brought new dishes, we understand how this may have affected your overall experience. We appreciate your feedback as it helps us improve, and we look forward to the opportunity to serve you a better experience in the future. Best Wishes, Social Media Support
   

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2. W

   Whitley

   Louisville

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 1

   Not enough workers and the poor waitress there was trying to do 10 tables by herself with no help and everyone was trying to eat breakfast before checking out
   

   Southern Comfort - Westgate ResortResponded on December 10, 2024

   Hi Whitley We sincerely apologize for the experience you had during breakfast. We understand how important a smooth and enjoyable dining experience is, especially when you're on vacation. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Best Wishes, Social Media Support
   

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3. c

   chris

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service is always great when we visit. The food is great and the menu options are awesome.
   

   Southern Comfort - Westgate ResortResponded on December 10, 2024

   Hi Chris! We are so delighted to see how much you enjoyed your dining experience at Southern Comfort! We take pride in the service we provide, our savory meals, and our calming ambiance. We look forward to your next visit very soon! Best Wishes, Social Media Support
   

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4. S

   Susan

   E. Tennessee

   1 review

   5.0

   1 review

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a party of 10 and all enjoyed their evening meals. Food and service was excellent!
   

   Southern Comfort - Westgate ResortResponded on December 10, 2024

   Hi Susan! We are so delighted to see how much you enjoyed your dining experience at Southern Comfort! We take pride in the service we provide, our savory meals, and our calming ambiance. We look forward to your next visit very soon! Best Wishes, Social Media Support
   

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5. S

   Sandra

   Houston

   1 review

   1.0

   1 review

   Dined on November 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Food was cold, we never got a waitress to attend our table...Hostess ended up serving our table for the duration of our meal. For the price, I was very disappointed with the overall service & food. The manager didn't seem to care about our situation when we discussed it with him, so this place is not some place for me to come back to on future trips.
   

   Southern Comfort - Westgate ResortResponded on December 10, 2024

   Hi Sandra! We sincerely apologize for the disappointing experience you had during your visit. The issues you mentioned regarding the cold food, lack of proper service, and the response from our management team do not reflect the high standards we strive to uphold. We regret that we fell short and hope we might have the opportunity to regain your trust in the future. Best Wishes, Social Media Support
   

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6. S

   Steve

   VIP

   Charlotte

   114 reviews

   4.0

   114 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Selected Southern Comfort - Westgate Resort for Thanksgiving dinner with my daughter. The restaurant has a great atmosphere and location. Unfortunately, finding a parking space was very difficult. After being seated, our waiter promptly arrived and took our drink order. We both selected their Thanksgiving Day special of white meat turkey, sweet potato casserole, garlic mashed potatoes, green beans, dressing, rolls, and cranberry sauce. Unfortunately, our meals arrived before our cocktail arrived. The food was very good, but our service was not. After finishing our main course and side dishes, we waited 10 to 15 minutes for our waiter to bring our dessert of pumpkin pie, but never received the coffee. It took another 10 to 15 minutes to get our check, which included a 20% tip that wasn't mentioned in the reservation post on Open Table.
   

   Southern Comfort - Westgate ResortResponded on December 10, 2024

   Hi Steve! While we’re glad to hear you enjoyed the food, atmosphere, and location, we sincerely apologize for the challenges you faced with parking, service timing, and the unexpected gratuity. Your experience does not reflect the standard we strive to maintain, especially on such a special occasion like Thanksgiving. Best Wishes, Social Media Support
   

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7. J

   Jessi

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Thanksgiving Lunch was great! The Service wasn’t the best.
   

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   Southern Comfort - Westgate ResortResponded on December 10, 2024

   Hi Jessi! We are so delighted to see how much you enjoyed your dining experience at Southern Comfort! We take pride in the our savory meals, and our calming ambiance. We look forward to your next visit very soon! Best Wishes, Social Media Support
   

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8. M

   Michelle

   Alabama

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great & we love to do our Thanksgiving lunch here! Service is great & the place is beautiful! Food is fantastic!
   

   Southern Comfort - Westgate ResortResponded on December 10, 2024

   Hi Michelle! We are so delighted to see how much you enjoyed your dining experience at Southern Comfort! We take pride in the service we provide, our savory meals, and our calming ambiance. We look forward to your next visit very soon! Best Wishes, Social Media Support
   

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9. S

   Shannon

   VIP

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Must visit! Large family for Traditional Thanksgiving Meal, well mostly. The kids ordered from the regular menu, which is a plus for those who are less than traditional. The food was very good, The value was reasonable, The service was great, The Ambiance was Stunning.
   

   Southern Comfort - Westgate ResortResponded on December 10, 2024

   Hi Shannon! We are so delighted to see how much you enjoyed your dining experience at Southern Comfort! We take pride in the service we provide, our savory meals, and our calming ambiance. We look forward to your next visit very soon! Best Wishes, Social Media Support
   

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10. OT

    OpenTable Diner

    Indiana

    3 reviews

    5.0

    3 reviews

    Dined on November 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Took four who hadn’t been before, and they loved the breakfast buffet! They will be back!
    

    Southern Comfort - Westgate ResortResponded on December 10, 2024

    Hi! We are so delighted to see how much you enjoyed your dining experience at Southern Comfort! We take pride in the service we provide, our savory meals, and our calming ambiance. We look forward to your next visit very soon! Best Wishes, Social Media Support
    

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