Splash Pool Bar & Grill at Four Seasons Hotel Baltimore

Review summary

1. T

   Tracy

   Baltimore

   8 reviews

   1.0

   8 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   My children and I are excited to go ice skating at the Four Seasons Hotel. ⛸️ The environment and service there are excellent. I believe ice skating events are extremely popular; however, the skating rink is designed for hockey training rather than traditional ice skating. Instead of real ice, they use Hockey Extreme Dryland Flooring Tiles. My children told me that they cannot spin smoothly and retreat well. We are very disappointed 🙁
   

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2. G

   Grace

   Hawaii

   1 review

   2.0

   1 review

   Dined on December 22, 2024

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 5

   Was truly so excited for this event, but left feeling a little disappointed. Let me go over the positives first. The view and ambiance was sensational, especially around sunset time. The service was extremely kind, helpful, professional. Loved the idea and the service. However the "ice" was merely a few plastic sheets pushed together, you couldn't even move on the ice with your skates, because it wasn't slippery like ice. Was really bummed about that because that was the whole invite to "ice skate." And then was offered what seemed like complimentary hot chocolate which was delicious , however was asked to pay $16 for two hot chocolates plus added gratuity. Also the automatic added gratuity for buying the tickets in general was high, so just an overpriced event that we only partially got to enjoy.
   

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3. F

   Forte

   El Paso

   2 reviews

   5.0

   2 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent accommodations, staff was helpful in getting us settled in. Thanks Four Seasons .
   

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4. T

   Tamisha

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a small group, we were able to enjoy the views, cabanas and the service was what you would expect for Four Seasons. Only caveat is the rink was not ice, if you’re looking for a real ice skating rink you will be disappointed. Come for the ambience, the backdrop, the fire pit, the service and the empanadas.
   

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5. R

   Ron

   Baltimore

   2 reviews

   5.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect venue. Excellent experience. Everyone was attentive.
   

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6. S

   Sara

   Baltimore

   6 reviews

   2.0

   6 reviews

   Dined on December 7, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   The winter ice skating is not real ice. For the price point it was a let down for sure. Hot cocoa lukewarm
   

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7. T

   Tushar

   Baltimore

   1 review

   2.0

   1 review

   Dined on November 28, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   It was less than what I expected. I love Four Seasons. Unfortunately, this ruined my respect for the Four Seasons.
   

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8. P

   Pamela

   Baltimore

   3 reviews

   2.0

   3 reviews

   Dined on October 27, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Maybe since I went on the last day it wasn’t a great experience. The pumpkins were really picked over and the food selection wasn’t great at all. The only activity for the children was drawing on pumpkins. Just to boring for a pumpkin patch.
   

   Splash Pool Bar & Grill at Four Seasons Hotel BaltimoreResponded on November 11, 2024

   Hi Pamela, thank you for taking the time to share your thoughts with us on your visit to the Pumpkin Patch. We are sorry to hear you did not have a positive experience. We are constantly striving to improve, and your input will be shared with our team internally. We hope you will come back to visit us in the future.
   

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9. OT

   OpenTable Diner

   VIP

   Caribbean

   2 reviews

   5.0

   2 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All of the staff there was truly amazing. From Kassandra at the spa, to the pool manager Nick, to Hannah and Kyle. The fact that I remember all of their names after an entire day of being outside in a pumpkin patch with three kids, speaks volumes in itself. I had a wonderful time thanks to them. You guys are amazing!!
   

   Splash Pool Bar & Grill at Four Seasons Hotel BaltimoreResponded on November 11, 2024

   Thank you so much for your kind comments about your visit to the rooftop Pumpkin Patch! We're thrilled you had such an exceptional experience, and that our entire team went above and beyond. We'll be sure to share your appreciation with them. We look forward to welcoming you and your family back soon!
   

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10. V

    Veronica

    Coastal Georgia

    1 review

    2.0

    1 review

    Dined on October 26, 2024

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 5

    Horrible outside of the view!! After asking twice, waited almost 20 mins for a server. Food was served in room service containers; which were stacked, and left on the table for us to manage. Waited an additional 10-15 mins just for ketchup. Server was nice but not attentive; unfortunately, gratuity was already included: but definitely not earned. Pumpkins were not included in the ticket price; they were an additional $10 with gourds the size of my hand, being the only thing included in the price we paid to attend. The “painting” for children, were actually a plethora of nearly all dried out paint markers, and there were hardly any available pumpkins left that weren’t already painted. Spent nearly $300 for subpar, food, service, and experience!
    

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