Spruzzo Restaurant

Review summary

1. N

   Nancy

   Greater Boston

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   Beautiful view and the food was good. The service and professionalism of the staff was substandard. I don't mind spending money for a night out, but when they expect high prices, I expect the experience to reflect that. Our server was not attentive...actually absent for most of the evening. We had long wait times for everything. When drinks arrived they were not right so she told us to rerrange the olives/limes etc on the drink ourselves to the way we ordered them. Food was delivered incomplete and had to be sent back to have everything on the plate. It was just not what you would expect from a hgh end restaurant. When the bill came, a 20% gratuitiy was added for our party of 6. We did complain to the manager that we felt we should be able to tip according to the service. (For the record, our group chronically over tips). Instead of addressing our concern, the server came back to argue the point with us and was told we did not want to pay a gratuity. So unprofessional.
   

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2. G

   Gary

   Toronto

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great experience. A rooftop restaurant with a fabulous view of Palm Beach.
   

   Spruzzo RestaurantResponded 1 day ago

   Dear Gary, We're thrilled to hear you enjoyed your experience at Spruzzo. It's wonderful to know that you appreciated our fantastic views of Palm Beach. It makes us happy to see that you enjoyed the quality of our food and service. We look forward to welcoming you back soon. Best, Spruzzo Management
   

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3. T

   Thomas

   Pittsburgh

   23 reviews

   5.0

   23 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Spruzzo is magical!! The food & everything all about it, breathlessly, in all of the best ways!! Steven the manager, & Summer & all of the waitstaff, everything always what could be wanted. My everydays are lovely being here. I wished for nothing else.
   

   Spruzzo RestaurantResponded 2 days ago

   Dear Thomas, It's wonderful to know that our food and service lived up to your expectations. We strive to create a great ambiance for our guests, and we're glad we succeeded during your visit. We appreciate your 5-star rating and look forward to serving you again soon! Best, Spruzzo Management
   

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4. j

   joseph

   VIP

   Greater Boston

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great DJ Saturday night great food and service Love the lamb chops
   

   Spruzzo RestaurantResponded 1 day ago

   Dear joseph, It sounds like every aspect of your night out was phenomenal! We are so glad to hear that you were pleased with our atmosphere, food, and service. Your kind feedback is greatly appreciated and will be shared with our team. Until next time! Best, Spruzzo Management
   

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5. P

   Philippe

   Greater Boston

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 1

   The food was good and service decent but the sound was deafening. Impossible to talk to your neighbors during dinner. It is a pity because the view is nice
   

   Spruzzo RestaurantResponded 2 days ago

   Dear Philippe, Thank you so much for your review. I am glad to hear that you enjoyed our food, service, and view. However, I am very sorry for the loud atmosphere during your visit. We appreciate your feedback greatly and hope to host you again soon for a much-improved experience. Sincerely, Spruzzo Management
   

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6. D

   Douglas

   VIP

   Chicago

   22 reviews

   3.0

   22 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great scene, but MUCH TOO LOUD. Volume fine for a late night club atmosphere, but it’s impossible to have a conversation at dinner across the table!
   

   Spruzzo RestaurantResponded 2 days ago

   Dear Douglas, We're disappointed your time with us was anything less than perfect. I am thrilled that you enjoyed our ambiance, but I apologize for the loud noise levels. We hope to share a more positive experience with you soon. Thank you for dining with us. Sincerely, Spruzzo Management
   

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7. A

   Alison

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Overall a great experience with good service and great food. The blinds for the outside were broken though and on a chilly and breezy night it made for a cold and uncomfortable dinner. We didn’t order second drinks or dessert because it was too cold and we just wanted to get back inside. A great vibe, but not for a breezy night if the blinds aren’t working.
   

   Spruzzo RestaurantResponded 3 days ago

   Dear Alison, It's wonderful to know that our food and service lived up to your expectations. Thank you so much for your kind review. I do apologize for the cold breeze. We appreciate your 5-star rating and look forward to serving you again soon, hopefully when the sun is shining! Best, Spruzzo Management
   

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8. P

   Patricia

   West Palm Beach

   4 reviews

   2.0

   4 reviews

   Dined on February 17, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   Limited menu. Expensive. Service slow. Go for drinks to see beautiful view. Valet parking is expensive even with validation.
   

   Spruzzo RestaurantResponded on February 18, 2025

   Dear Patricia, I genuinely regret that your dining experience with us was not enjoyable. It's important to us that every guest leaves satisfied, so I apologize for not meeting your expectations. We sincerely hope for the opportunity to provide you with a better experience in the future. Thank you for choosing to dine with us. Sincerely, Spruzzo Management
   

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9. O

   Olivia

   Greater Boston

   4 reviews

   5.0

   4 reviews

   Dined on February 17, 2025

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   Beautiful surroundings and great service! Yummy drinks and friendly staff.
   

   Spruzzo RestaurantResponded 7 days ago

   Dear Olivia, Thank you for the kind review! It is so nice to hear that you loved your time with us. I am so happy that our service, drinks, and atmosphere combined for an incredible experience. Your feedback means the world to us. Come back and see us again soon! Best, Spruzzo Management
   

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10. B

    Brandon

    West Palm Beach

    2 reviews

    5.0

    2 reviews

    Dined on February 16, 2025

    1. Overall 5
    2. Food 1
    3. Service 3
    4. Ambience 5

    Beautiful ambience service and environment but bad food
    

    Spruzzo RestaurantResponded on February 18, 2025

    Dear Brandon, Thank you so much for mentioning our incredible ambiance and service. We appreciate your reflection greatly. I am very sorry that you were not pleased with your meal. We hope to host you again soon for a perfect dining experience! Best, Spruzzo Management
    

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