Spruzzo Restaurant

Review summary

1. R

   Richard

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The arugula salad (with skirt steak topper) and the rigatoni caprese were delicious! A must have! The rain and wind didn’t hamper our experience one bit and the staff was very accommodating! We’ll be back for sure!
   

   Spruzzo RestaurantResponded 2 days ago

   Dear Richard, This is what we love to hear! Thank you so much for dining with us and providing feedback on your visit. It is tremendous to know that you were satisfied with your dishes and our hospitality! I will surely let our entire staff know they are doing excellent, and we can't wait to see you again upon your return! Best, Spruzzo Management
   

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2. OT

   OpenTable Diner

   VIP

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was slow to come out and server was not very attentive
   

   Spruzzo RestaurantResponded 4 days ago

   Dear Anonymous, Thanks for visiting us at Spruzzo Restaurant. We're glad you enjoyed your meal overall, but we're sorry to hear about the slow service you experienced. We aim to provide a seamless dining experience, but it seems we fell short this time. Your feedback is valuable and will be used to improve our service. We hope to see you again soon for a flawless dining experience. Sincerely, Spruzzo Management
   

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3. m

   mary

   New York City

   1 review

   3.0

   1 review

   Dined on December 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Loved the atmosphere and cocktails but felt the food and service were average.
   

   Spruzzo RestaurantResponded 2 days ago

   Dear mary, Thank you for your visit. It is nice to hear that you loved our atmosphere and cocktails, but I am sorry that our food and service did not exceed your expectations. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Sincerely, Spruzzo Management
   

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4. G

   Gary

   West Palm Beach

   1 review

   2.0

   1 review

   Dined on December 8, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Food was not good, skirt steak was served very rare not medium rare like we asked for. Hamburger was served well done not medium rare like asked for. Menu selection is not great but that’s ok. Service was good, staff was very nice. Hotel is beautiful. Salad we ordered never came out. We got our meals then were asked if we still wanted the salad . We said no , what for ? Kids meals came out quick which was good. You can go here but eat before you go or go to snack and hang out, not for your meal
   

   Spruzzo RestaurantResponded on December 9, 2024

   Dear Gary, Your business and feedback are greatly appreciated. Thank you for leaving us with comments that help us learn from our lapses and make improvements. We greatly appreciate you mentioning our beautiful ambiance and incredible service. I apologize that your dishes did not meet your expectations. Your feedback has been noted and will be addressed with our staff. We hope to see you again in the future for a much-improved meal. Sincerely, Spruzzo Management
   

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5. A

   Aton

   Miami

   1 review

   3.0

   1 review

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   There was a Rude receptionist who insisted that we didn’t have a reservation when we did and didn’t look for a way to resolve the issue so my party could be seated
   

   Spruzzo RestaurantResponded 3 days ago

   Dear Aton, Thank you for your review. I'm sorry we didn't provide the high-quality service you deserve. This is not typical of our restaurant and staff, and we have addressed the issues you mentioned. We try to make each guest experience great, and we are sorry for falling short of this goal. Sincerely, Spruzzo Management
   

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6. C

   Catina

   Atlanta Metro

   10 reviews

   2.0

   10 reviews

   Dined on November 30, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   The ambience was outstanding but the food was lacking for the taste and the price. The manager attempted to make it better and we thank him for that.
   

   Spruzzo RestaurantResponded on December 1, 2024

   Dear Catina, Thank you for visiting us and providing feedback on your meal. We are very grateful for your honest reflection. I am very sorry for this unpleasant experience. We greatly appreciate your comments and will be addressing this matter with our staff. Again, I apologize that we were unable to meet your expectations this time around. Sincerely, Spruzzo Management
   

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7. L

   Leigh

   Miami

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My family and I went to Spruzzo for dinner yesterday. The location and atmosphere is lovely. Our server was attentive. My son ordered the burger and claimed it was the best he had ever eaten. My daughter had the Branzino and also raved about how wonderful it was. I had the petit lobster rolls and mussels and gave them the thumbs up. My husband had the only pasta dish on the menu and sadly he did not like it as it was too bland (I tried it too and agreed with him).
   

   Spruzzo RestaurantResponded on November 30, 2024

   Dear Leigh, It’s wonderful to hear you had a quality experience with us. We are so glad that you chose to visit us and review your experience. We have noted your comments for where we are doing well and where we can make improvements! It was a pleasure to host you, and we eagerly look forward to your return visit. Best, Spruzzo Management
   

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8. M

   Mary

   New York City

   8 reviews

   4.0

   8 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very pretty spot. Both bar and table service were very good. Music was loud, maybe turn it up after 9:00? More of a club vibe than a dinner vibe.
   

   Spruzzo RestaurantResponded on November 20, 2024

   Dear Mary, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful overall experience and that our beautiful ambiance and excellent service contributed to it. However, we regret that the loud music had a negative impact on your visit, and we have noted your comments. Thank you for choosing us, and we look forward to welcoming you back in the future for a flawless experience. Best, Spruzzo Management
   

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9. K

   Kerrigan

   Kansas City

   5 reviews

   5.0

   5 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   The rooftop view and atmosphere were amazing! Beautiful hotel and restaurant! The food and drinks were great too. Highly recommend!
   

   Spruzzo RestaurantResponded on November 18, 2024

   Dear Kerrigan, I'm very happy to hear you enjoyed your meal with us and our incredible views. Thank you for your kind words. Our staff prioritizes pleasant service for every patron. We would love to serve you again soon! Best, Spruzzo Management
   

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10. A

    Alberto

    VIP

    Mexico City

    5 reviews

    4.0

    5 reviews

    Dined on November 16, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    A la llegada la hostess parecía muy apurada pero nos dio una buena mesa muy rápidamente. La mesera que nos atendió lo hizo excelente. La vista, increíble. Me llamó la atención que ninguna mesa usaba manteles. La burrata estaba muy buena, solo tenía poco pan para comerla. Pedimos una botella de Pinot Noir que estaba a buen precio. Yo pedí el steak de res y aunque estaba muy bueno de sabor, estaba un poco frío. El pollo Milanés estaba excelente.
    

    Spruzzo RestaurantResponded on November 17, 2024

    Dear Alberto, This is what we love to hear! Thank you so much for dining with us and providing feedback on your visit. It is tremendous to know that you were satisfied with your dishes and our hospitality! I will surely let our entire staff know they are doing excellent and we would love to see you again soon! Best, Spruzzo Management
    

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