Sticks'n'Sushi - Richmond

Review summary

1. S

   Sami

   VIP

   London

   14 reviews

   5.0

   14 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I booked the table to celebrated my wife’s Birthday and I have informed the Resturant. They did not do anything special to celebrate her.
   

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2. J

   Jane

   VIP

   London

   14 reviews

   5.0

   14 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Set menu options are best value Prefer previous vegetarian set menu to the current one, but all food is beautifully prepared, presented and is delicious. Highly recommend.
   

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3. J

   Jennalise

   Portland

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always perfect every time - great staff and food! Thanks so much!
   

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4. OT

   OpenTable Diner

   Berkshire

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food
   

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5. L

   Louise

   London

   1 review

   4.0

   1 review

   Dined on February 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Amazing food, drinks and atmosphere, service was slow, took a while to order first drinks, however the food made up for it!
   

   Sticks'n'Sushi - RichmondResponded 6 days ago

   Hi Louise, Thank you for the lovely review. We are so pleased you enjoyed your experience with us and appreciated both the food and atmosphere. We sincerely apologise for the delays in your service, but are happy to hear that this didn't take away from the meal. We can't wait to welcome you back soon. Best wishes Sticks'n'Sushi Richmond
   

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6. OT

   OpenTable Diner

   Hong Kong

   1 review

   5.0

   1 review

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food - it doesn’t come cheap but the quality is definitely worth it. Excellent service from people who know what they’re talking about.
   

   Sticks'n'Sushi - RichmondResponded 6 days ago

   Thank you for the lovely review. We are so pleased you enjoyed your experience with us and appreciated both the food and our service. We can't wait to welcome you back soon. Best wishes Sticks'n'Sushi Richmond
   

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7. C

   Clint

   Berkshire

   15 reviews

   4.0

   15 reviews

   Dined on February 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Went pre-cinema/Sunday brunch, had one of the sharing meals - great value, great selection, solid service (attentive but unobtrusive) - first time there will certainly visit again!!
   

   Sticks'n'Sushi - RichmondResponded 6 days ago

   Hi Clint, Thank you for the lovely review. We are so pleased you enjoyed your experience with us and appreciated both the food and our service. We can't wait to welcome you back soon. Best wishes Sticks'n'Sushi Richmond
   

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8. Z

   Zaina

   London

   1 review

   4.0

   1 review

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was amazing however the service was very poor and had to wait a while before ordering food and before getting the cheque.
   

   Sticks'n'Sushi - RichmondResponded 6 days ago

   Hi Zaina, Thank you for your review. We are delighted you found our food amazing, however apologise for the delays during your service. This isn't the experience we strive to provide, and we will address this with the team to improve. We hope to see you again soon. Best wishes Sticks'n'Sushi Richmond
   

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9. B

   Bani

   VIP

   London

   14 reviews

   5.0

   14 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Super busy as it’s Valentine’s Day. But all good.
   

   Sticks'n'Sushi - RichmondResponded 6 days ago

   Hi Bani, Thank you for a great review. We're so pleased you had a great experience with us on Valentine's Day, and appreciate your understanding of this being one of our busiest days. We hope to see you again soon. Best wishes Sticks'n'Sushi Richmond
   

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10. F

    Federico

    London

    1 review

    3.0

    1 review

    Dined on February 14, 2025

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 5

    We are loyal customers of Sticks ‘n’ Sushi, we come all the times. However, yesterday something did not work, a mess was done with our table’s order, so we have received our Valentine’s menu food late, in opposite order (sticks first, then sushi, only at the end some of the appetizers). There is to be said that staff recognized the mistake early on and came immediately to apologize. Eventually, the manager came spontaneously and suggested that we would not pay the bill. Kudos to her. Just a wrong night, great that you acknowledged that, we’ll continue being your customers!
    

    Sticks'n'Sushi - RichmondResponded 6 days ago

    Hi Federico, Thank you for leaving your feedback. We apologise again for the mix up with your order. As you know, this isn't the standards we aim to provide and we are sorry we fell short during your visit. We are very pleased, however, that we were able to recognise this immediately and leave you with a solution that you were satisfied with. We look forward to your next visit. Best wishes Sticks'n'Sushi Richmond
    

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