Sticks'n'Sushi - Kingston

Review summary

1. D

   Ditte

   New York City3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super nice treat to have dinner last night. Food was lovely and the service was great!
   

   Is this helpful?

2. A

   Aysha

   London4 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food and attentive service that was extremely helpful and caring to my needs!
   

   Is this helpful?

3. OT

   OpenTable Diner

   Hampshire1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Booked it for birthday but it was not noted on reservation, had to remind staff after being served the bill. Beer was served tepid, had to ask for a cold one. When ordering, asked the staff what juice they had, just to be told she is new and she doesn’t know. Another staff kept asking if we’ve ordered after having just ordered. One staff took plates in the middle of the table without asking, with food still on the plate. When I told her we haven’t finished with the plate of food can she put it back, she just looked at me and didn’t understand. Instead she started explaining what was the sauce on the plate. That is with the place only half full! Very disappointed, service normally good. Food is always enjoyable.
   

   Is this helpful?

4. R

   Rob

   London3 reviews

   2.0

   Dined on March 1, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Terrible service, overall not worth the money. They don’t care in there
   

   Is this helpful?

5. D

   David

   London13 reviews

   5.0

   Dined on February 24, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   They have a wide reaching menu that should have something for everyone. The only reason I gave a 4 on the food instead of 5 is that one of the sticks we ordered (cheeseburger wrapped with bacon and grilled) was burnt quite badly on one side with the entire taste being that of charcoal so it should not have been served to us. Otherwise a very nice dinner and good value
   

   Sticks'n'Sushi - KingstonResponded on February 27, 2025

   Hi David, Thank you for your review! We're very pleased to hear that you appreciated the variety on our menu, we aim to cater for all tastes and it's great to see this noticed. We apologise for the Chiizu Maki not being up to its usual standards, we'll be relaying this back to our kitchen team to ensure consistency moving forward. We hope to see you again soon. Best wishes Sticks'n'Sushi Kingston
   

   Is this helpful?

6. K

   Khatira

   London6 reviews

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sticks’n’Sushi in Kingston offers a fantastic blend of high-quality sushi and delicious grilled skewers in a stylish setting. The menu is diverse, with fresh ingredients and beautifully presented dishes. Service is friendly and efficient, making it a great spot for both casual dining and special occasions. A bit pricey, but worth it for the quality and experience.
   

   Sticks'n'Sushi - KingstonResponded on February 27, 2025

   Hi Khatira, Thank you for your lovely review! It's great to know you had a great experience with both our food and service, and we appreciate your recommendation. We do pride ourselves on sourcing our quality ingredients as ethically and responsibly as possible and it's nice to know you feel this is reflected in our menu. We hope to see you again soon. Best wishes Sticks'n'Sushi Kingston
   

   Is this helpful?

7. A

   Alan

   London1 review

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Could not fault a thing absolutely wonderful experience
   

   Sticks'n'Sushi - KingstonResponded on February 18, 2025

   Hi Alan, Thank you for the great review! We're so glad to see you enjoyed your experience with us. We have passed on your kind message to our team. We all look forward to welcoming you back soon! Best wishes, Sticks'n'Sushi Kingston
   

   Is this helpful?

8. OT

   OpenTable Diner

   London5 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   What a buzz !!! You feel Fabulous welcome, the managers at the front desk make you feel as if you are at the center of the world ! As you are shown your table, you
   

   Sticks'n'Sushi - KingstonResponded on February 18, 2025

   Hi, Thank you for the great review! We're so glad to see you enjoyed your experience with us, and that our management team ensured you had an incredible visit. We look forward to welcoming you back soon! Best wishes, Sticks'n'Sushi Kingston
   

   Is this helpful?

9. O

   Ollie

   London1 review

   1.0

   Dined on February 14, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Booked for 8:45 and so did another 40 couples so everybody had to wait a lifetime before being seated. Paid £40 in advanced so they set us all up from the start. They double booked every table. The food came cold and the time between the first dish and second was 30 minutes. Our drinks came 1 and half hours after asking for them on 4 separate occasions. Severely understaffed. No discount for the inconveniences. Terrible terrible experience and will not ever return to this establishment.
   

   Sticks'n'Sushi - KingstonResponded on February 15, 2025

   Hi Ollie, Thank you for sharing your feedback. We are saddened to hear that your experience didn’t meet expectations. We are constantly striving to improve and would appreciate the opportunity to discuss your visit in more detail. We’ve attempted to contact you using the details provided and have also sent an email to follow up. We hope to hear from you when able so we can best address your visit. Kind regards, Vince Zara Sticks'n'Sushi Kingston
   

   Is this helpful?

10. K

    Kashif

    New York City5 reviews

    2.0

    Dined on February 14, 2025

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 1

    They had overbooked for Valentine’s Day. So when we got there, there was an already a big crowd of people waiting to get in who had booked. Because they had made us pay a deposit we could not realistically go anywhere else. We eventually got a seat in a fairly crammed area ( we were the lucky ones as many had to sit at the windows). Food was ok but as we had to wait so long we had lost our appetite. The Kingston branch isn’t as nice as the Wimbledon one which I much prefer. Basically their greed by overbooking and lack of waiting staff and control at the front made it fairly unpleasant experience for most people that evening
    

    Sticks'n'Sushi - KingstonResponded on February 15, 2025

    Hi Kashif, Thank you for sharing your feedback. We are saddened to hear that your experience didn’t meet expectations. We are constantly striving to improve and would appreciate the opportunity to discuss your visit in more detail. We’ve attempted to contact you using the details provided and have also sent an email to follow up. We hope to hear from you when able so we can best address your visit. Kind regards, Vince Zara Sticks'n'Sushi Kingston
    

    Is this helpful?