STK - Steakhouse and Rooftop

Review summary

1. I

   Isabel

   VIP

   Des Moines

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 4

   Very nice restaurant, but they charge you for every tiny thing. The waitress told my boyfriend that the lobster linguini has shrimp and Cajun seasoning if he wants. We were charged $12/shrimp plus $7 for Cajun seasoning. There were a lot of extra charges on our bill that we did not expect. Would not return.
   

   STK - Steakhouse and RooftopResponded 1 day ago

   Hi Isabel, we're sorry to hear about your experience at STK - Steakhouse and Rooftop. We strive to provide a high quality dining experience, and we regret that we fell short in your case. We understand that the charges were not clearly communicated to you and we apologize for the oversight. We appreciate your feedback and will certainly review our billing practices. We hope you'll give us another chance to serve you better in the future. Best regards, STK - Steakhouse and Rooftop, The Management Team
   

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2. B

   Brittany

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love my time at the STK rooftop. Seabass was delicious as always. And good ambience and views of scottsdale. Will be back!!
   

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3. OT

   OpenTable Diner

   Phoenix

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jackson really took care of us, and we had an amazing time enjoying the delicious drinks and food!! Definitely recommend this place to friends and family! Love the vibe if you are trying to have fun in life:-)!
   

   STK - Steakhouse and RooftopResponded 3 days ago

   Dear Guest, Thank you for the fantastic review and for spending time with us at STK Scottsdale! We’re thrilled to hear that Jackson provided excellent care and that you enjoyed our delicious drinks, food, and vibrant atmosphere. Your kind words and recommendation mean so much to us. We’re all about creating fun and memorable experiences, and it’s wonderful to know we delivered that for you. We can’t wait to welcome you and your friends or family back for another amazing time! Cheers,
   

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4. c

   claudia

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service was excellent. We went on a very busy night , so even with a reservation, the wait was long to be seated.
   

   STK - Steakhouse and RooftopResponded 3 days ago

   Dear Claudia, Thank you for dining with us at STK Scottsdale on Christmas night and for sharing your feedback. We're delighted to hear that you enjoyed excellent service and our vibrant ambiance! We sincerely apologize for the wait, even with a reservation. Special occasions can be exceptionally busy, but we truly appreciate your patience and understanding. Your feedback is invaluable as we work to ensure a smoother seating experience during peak times. We hope to welcome you back soon for an even more seamless and enjoyable visit! Warm regards,
   

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5. B

   Ben

   San Antonio

   7 reviews

   3.0

   7 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Hostess was not friendly, they seated us 30 mins after our reservation time. We had to approach them to remind them of our reservation time. We understood you were busy but don’t be rude about it
   

   STK - Steakhouse and RooftopResponded 3 days ago

   Dear Ben, Thank you for sharing your feedback with us. We truly apologize for the delay in seating and for the lack of a welcoming experience at the host stand. This is certainly not the level of service we aim to provide, and we understand how frustrating it can be to experience this, especially on such a busy night. We will address this with our team to ensure that all of our guests are treated with the warmth and respect they deserve. We appreciate your understanding and your valuable feedback. We hope you’ll consider visiting us again so we can offer you a better experience in the future. Warm regards,
   

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6. C

   Cassie

   VIP

   Phoenix

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Started with seating us outside with a dining room reservation. When asked why, “we are seating first available because we are busy”. Out of wine requested, food came out 50 min after apps, ordered medium rare steak came out very well done. Ordered the tomahawk and came out cooked correctly, but was cold. The list goes on. It was hard to pay $600 for a dinner that was on lawn furniture, outside in the cold, with food that was well below standard. Our waitress was very nice, and you could tell she was on edge as she knew she was dealing with bad situations. We felt bad for her. STK is well below their competition.
   

   STK - Steakhouse and RooftopResponded 3 days ago

   Hi Cassie, Thank you for taking the time to share your feedback. We're very sorry to hear about the challenges you experienced during your visit. This is certainly not the standard we strive for, and we truly apologize for the issues with seating, food quality, and service. We understand how frustrating it can be when expectations are not met, especially for a special occasion. Your comments regarding the steak, temperature of the food, and seating have been noted, and we will address these with the team to ensure this doesn't happen again. We're glad to hear that our waitress was friendly, and we'll be sure to pass along your kind words to her as well. We truly appreciate your feedback, as it helps us improve. We hope you'll give us another chance to improve on your experience. Best,
   

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7. A

   Annette

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Very overpriced for quality of food. Server was not very informed on menu items.
   

   STK - Steakhouse and RooftopResponded 3 days ago

   Hi Annette, Thank you for taking the time to share your thoughts with us. We're glad to hear that you enjoyed the ambiance and the lively atmosphere, but we’re sorry to learn that the food and service didn’t meet your expectations. We strive to provide an exceptional dining experience, and we’ll be sure to address the issues you mentioned with our team, including ensuring our staff is more knowledgeable about the menu. We also appreciate your feedback on the value. Your comments will help us as we continue to improve. We hope you'll consider visiting us again in the future, and we’d love the opportunity to provide you with a better experience. Best regards,
   

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8. C

   Camille

   Phoenix

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Service was great, appetizers and sides were amazing the steak wasn’t cooked well at all, wasn’t tender didn’t have a great taste, tough to cut & I ordered the wagyu tomahawk, it was cooked at medium. I don’t know it just wasn’t good, didn’t melt like butter, no type of taste at all and for it to be a wagyu cut I just expected more because I’ve been here just different locations and had better.
   

   STK - Steakhouse and RooftopResponded 3 days ago

   Hi Camille, Thank you for sharing your feedback with us. We’re thrilled to hear that you enjoyed the service and appetizers, but we’re sorry to hear that the steak didn’t meet your expectations. We strive to provide a high-quality dining experience, and we understand how disappointing it must have been when the wagyu tomahawk didn’t meet the standards you’ve experienced at our other locations. Your comments have been noted, and we will address the issue with our kitchen team to ensure that our steaks are consistently prepared to perfection. We truly appreciate your continued support and hope you'll give us another chance to provide you with a better experience. Best regards,
   

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9. D

   Daniel

   Baltimore

   16 reviews

   3.0

   16 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Turkey pink and under cooked and calamari tough everything else was blatantly average. The place was busy and it was a holiday so we didn’t complain
   

   STK - Steakhouse and RooftopResponded 3 days ago

   Hi Daniel, Thank you for taking the time to share your feedback. We're glad to hear that you received great service, but we're truly sorry to learn that the food didn’t meet your expectations. We take food quality seriously, and we regret that the turkey and calamari were not up to standard. Your comments have been shared with our culinary team for review and improvement. We also appreciate your understanding given the busy holiday period, and we hope you'll consider giving us another opportunity to deliver a better experience in the future. Best regards,
   

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10. T

    Theresa

    Phoenix

    4 reviews

    3.0

    4 reviews

    Dined 5 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 2

    The restaurant is pretty, the area we were in was quite cold, and very noisy. Everything, in my opinion was overpriced, drinks, appetizers steaks, sides, etc. All the food was good, I just don’t think it is worth what they charge. There are much better places, price wise, in the area.
    

    STK - Steakhouse and RooftopResponded 3 days ago

    Hi Theresa, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the food and found the restaurant itself to be pretty, though we’re sorry that the temperature and noise levels impacted your experience. We also appreciate your comments about pricing, and we understand your concerns. We strive to offer an exceptional dining experience, and we will take your thoughts into consideration as we continue to refine our offerings. We value your perspective and hope you’ll consider visiting us again for a more comfortable and improved experience. Best regards,
    

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