Sugar Factory American Brasserie - Atlanta

Review summary

1. M

   Marketta

   Charleston

   4 reviews

   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Unfortunately we reserved a table, waited about 45 minutes to get seated and just decided to leave. We’ll try another location one day
   

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2. J

   Jazmin

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 1
   3. Service 3
   4. Ambience 5

   My food came after everyone in my party ate. They couldn’t accommodate us with our appetizer which was just a Cesar salad. But it was for my daughters’ bday so I didn’t want to ruin her bday, but I thought the manager could have been more accommodating due to all the food issues we experienced.
   

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3. M

   Missy

   Orlando

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   What’s the point of having a reservation if you still have to wait for over an hour to be seated? Then to be told that they ran out of certain popular menu items. Bathrooms were disgusting. Manager was rude and incompetent, but our server was wonderful and the only silver lining to this less than subpar experience. We will not be back.
   

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4. M

   Megan

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   If you like loud, outgoing, entertaining dining. This is the place for you. However if you don’t, I would steer clear. If you are claustrophobic, easily overstimulated, Noise sensitive do not go here. Although very entertaining for birthdays, anyone under the age of 7 probably better find yourself a better restaurant to celebrate. The moment we walked in we tripped and almost got hurt by the revolving door. Due to Christmas decor blocking the entrance made it hard to enter and exit, honestly a fire hazard and overall dangerous. The food was good, but not good enough given the outrageous price. If you expect to come in, eat, enjoy it a little then leave. Go elsewhere. We waited upwards to 30 minutes after we got seated to even get a drink order in. Then only half our tables food came out. Some were done eating entirely before other member of our party even got their food. Not to mention being given a fork to eat soup with.. seriously? I agree the staff could be over whelmed since it looked like they were running from table to table. But as the manager said “we are very busy” then maybe hire some additional staff? Excuses such as these, coming from a manager made it clear to us that they could give two craps about helping you celebrate any special occasion and just take your money after adding a high gratuity to larger parties, regardless of the level of service you receive. Will not be dining here again.
   

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5. S

   Sherrie

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   That was a very good experience for my granddaughter‘s birthday service was excellent. Food was very good. It was a little pricey, but the experience was worth it would definitely recommend.
   

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6. A

   Andy

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   830 reservation. Seated at 9:03. Ordered drinks and apps right away. One appetizer at 9:35 still no drinks. 9:37 2 drinks still missing 4. 9:40 one more drink still missing 3. No ketchup no ranch. Next drink at 9:45. Still missing 2. Next drink 9:47. 3 entrees at 9:49 still missing a drink. Next entree 9:50 still missing drink. Last drink 9:52. still missing entree (chicken and waffles) 10pm still waiting on last entree (chicken and waffles)” 10: 02 last entree. Shrimp burger no shrimp
   

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7. C

   Christenia

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We booked this reservation for my daughter’s 19th birthday against my better judgement; however, she was adamant about going to the Sugar Factory to celebrate her milestone. I booked the reservation and prior to arrival, we explored the menu and already knew what we were all going to get. We were ready!! We arrived last night and was seated immediately. After 10 minutes we wondered why no one had come to the table to greet us but still we waited. After another 5 minutes or so a polite waitress approached and commenced to take our order, we didn’t need any time to ponder. My daughter ordered first, the Signature burger. The waitress replied that they had been extremely busy during the weekend and didn’t have hamburgers. I asked “what do you have”, just to simplify the process. She then stated they didn’t have hamburgers, shrimp, sliders, and a slew of other items. Basically, they shouldn’t have been open and if they were going to be open it would have been professional and courteous to set the expectations ‘up front’ . Being that it was my daughter’s special day I didn’t want to ruin the milestone so I tried to recover and suggest she just order the specialty smoky drink that she was looking forward to and she immediately replied that she would prefer to leave because she didn’t see fit to support a business that handled such situations so poorly. We decided to leave and due to the late hour, our options were a bit scarce; however, we still had a wonderful night eating Steak and Shake as a family from the comfort of our home, giving God the glory for blessing my daughter with another year of life. Do better Sugar Factory!!
   

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8. L

   LaShonda

   Washington DC

   1 review

   4.0

   1 review

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great experience for 9 year old’s birthday. We made reservations in advance (and changed the time twice) and we were seated immediately at arrival with no wait. The waiter, Tyrese was very nice and professional, and patient . He made great recommendations for me & 4 girls (8 and 9 year olds). Menu items were a bit overpriced but I was prepared for that and knew this would be a great experience for my daughter. Food was good.
   

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9. S

   Shalona

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I came from Goldsboro NC, to bring my daughter to Atlanta for her 9th birthday sugar factory was our 2nd and BEST stop! Zoey really enjoyed herself! Our server HENNI WAS ABSOLUTELY AMAZING!!!! WE LOVED HIM ! The best service EVER! The staff was so welcoming and loved my daughter to pieces whenever I come back to Atlanta I will ALWAYS stop there ! -Shalona
   

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10. L

    Leroy

    Atlanta Metro

    28 reviews

    vip
    2.0

    28 reviews

    Dined on December 5, 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 2

    Was a very unique experience for the kids, but extremely pricey, for what you get. 
    

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