Sugar Factory American Brasserie - Biloxi

Review summary

1. S

   Susan

   Mississippi

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   At 10:30 in the morning they were out of bacon, hashbrowns, they served our daughters meal to another table, my hasbands drink was just tomato juice and olives, no cotton candy for my $30 specialty drink - just a huge disappointment for having to spend $100
   

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2. J

   Jim

   Mississippi

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 2
   3. Service 3
   4. Ambience 3

   45 minutes to get my food, a hamburger that was bland. Milkshake was a 10 out of 10. Waitress was very nice. There was maybe 10 other people in the restaurant while we were there.
   

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3. L

   Lynn

   Mississippi

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server Alex was great! The waffles were a hit and the birthday celebration was phenomenal!!
   

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4. M

   Madeline

   New Orleans

   1 review

   3.0

   1 review

   Dined on February 14, 2025

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   Food wasn’t that great and was over priced for the quality but it was a fun experience
   

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5. T

   Tony

   Memphis

   1 review

   5.0

   1 review

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alex was THE BEST!!! He made our visit so fun. Go see him!
   

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6. F

   Fameca

   Mississippi

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was so nice. My son really enjoyed his birthday celebration. The manager checked in with us several times to make sure everything was ok.
   

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7. E

   Evie

   New Orleans

   1 review

   2.0

   1 review

   Dined on February 1, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   We ordered the colorful sliders as an appetizer which took a long time to come out! We waited a good while for our food to come out and when it did only mine and my husbands food came. My husband was done eating his burger by the time our kids food was brought! The waitress was just really slow and didn’t check on us after the kids food was brought to the table!
   

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8. R

   Rayshawna

   New Orleans

   2 reviews

   3.0

   2 reviews

   Dined on January 19, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The food was just ho-hum nothing spectacular. You are not missing anything at all. Very pricy for a flavorless burger
   

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9. v

   veronica

   Nashville

   1 review

   4.0

   1 review

   Dined on January 11, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   You are going for the experience not the food. Service was excellent .
   

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10. K

    Kelly

    Tallahassee

    1 review

    2.0

    1 review

    Dined on January 5, 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    We had to wait quite a while at the host stand for anyone to come and greet us. It took 40 minutes from the time that we sat down for us to get a soft drink. I ordered a milkshake and it never came when the other food came they failed to tell us that they didn’t have the milkshake that I ordered so I had to order a different one. They were not busy, but the service was very slow.  Food was mediocre.
    

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