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Sugar Factory American Brasserie Restaurant, Dover, DE

Sugar Factory American Brasserie Restaurant

4.1
4.1
1758 Reviews
$30 and under
American

Make a reservation

2 people
7:00 p.m.
Booked 10 times today
  • Good for special occasions
  • Good for groups
  • Lively
Sugar Factory American Brasserie brings its high-energy atmosphere to Dover, DE. The family-friendly, celebration destination known for its over-the-top sweets & treats, the world-famous restaurant promises a memorable experience. Offering brunch, lunch and dinner, our menu features colorful dishes, as well as its signature 64 oz. goblets & larger-than-life Milkshakes.


All reservations with individuals under 21 yrs of age, must be accompanied by a legal guardian that is 21 yrs of age or older at all time during.
* Please note, all members of your party must be present to be seated. Reservations are held for 15 minutes.*
Private dining

Private dining

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Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Dining Bar
  • Hours of Operation
    Mon–Thu, Sun 2:00 pm–10:00 pm Fri, Sat 2:00 pm–12:00 am Brunch Sat, Sun 8:00 am–2:00 pm
  • Phone number
    (302) 857-3252
  • Website
    https://casinos.ballys.com/dover/sugar-factory.htm
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Business Casual
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.... For parties of 11+ email aviola@ballysdover.com with subject: "Party Reservation" Note: party request must be summited 3 weeks in advance. Thank you
  • Private party contact
    our Private Event Coordinator : (800) 711-5882

Featured in

Menu

View menu on restaurant's website

What 1,758 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 4.1Food
  • 4.2Service
  • 4.1Ambience
  • 3.6Value

Noise • Moderate

Loved For

  • Delaware

    Great for brunch

  • Delaware

    Child-friendly

  • Delaware

    Innovative

Review summary

AI-generated from verified diner reviews
Sugar Factory American Brasserie offers a "fun experience" perfect for family gatherings and birthdays. While "desserts are unique" and drinks delightful, the service can sometimes be slow. Visitors praise the "excellent service" from standout servers like Ryan. It's a visually appealing spot with a "great atmosphere," though some find the food overpriced.

1,758 Reviews

  1. Ricky

    Philadelphia

    1 review

    1.0

    1 review

    Dined 3 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3
    Food was subpar. Cool looking pancakes and milkshakes but too much fluff and the actual food not that great. Asked for a goblet menu twice-never received. So we did not get goblets for our 13 year Olds birthday. Offered ice cream as treat after waiting for 20 minutes for the check. They were NOT busy at all. We didn't stay for the free ice cream. Burgers were good but careful the menu description does not match the food you get. The cheesy did not say anything about Mac and cheese on the burger. It's a cool place but service sucks way over priced and food is meh.

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  2. Bernadette

    Richmond

    87 reviews

    5.0

    87 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 2
    Breakfast/brunch for 8 Well done Ryan- our server!!

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  3. Merie

    San Francisco

    9 reviews

    3.0

    9 reviews

    Dined on February 17, 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4
    My daughter really enjoyed the chicken fettuccine. The dessert was yummy. The serving time is slow . They messed up her order first and had to redo . So we put our desserts order in soon as we got our food . And than waited for the check

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  4. Miranda

    Philadelphia

    1 review

    2.0

    1 review

    Dined on February 15, 2025

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3
    The service was honestly terrible! I get it was probably a busy night for them, but we did not see our waitress after she brought us water and took our order. We then waited an hour for food, and was never told if when it would be ready. Food was mediocre for the price. Of course kids thought it was a cook experience and enjoyed the milkshakes. Most likely won’t go there again.

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  5. OpenTable Diner

    Baltimore

    1 review

    4.0

    1 review

    Dined on January 25, 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4
    Food was good and fast service. Reservation was for 5:00 pm, table was ready early.

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  6. Dawn

    Las Vegas

    2 reviews

    3.0

    2 reviews

    Dined on January 25, 2025

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5
    Great atmosphere and service was excellent. $5 for a regular cup of coffee was insane. Probably will not return for breakfast but will consider specialty drinks and desserts in the future.

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  7. Dona

    Philadelphia

    4 reviews

    3.0

    4 reviews

    Dined on January 16, 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    Personally the food was good, but I think it is overpriced

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  8. Robert

    Philadelphia

    11 reviews

    5.0

    11 reviews

    Dined on January 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Excellent service. Excellent food. Drinks and deserts are unique.

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  9. Arianna

    Philadelphia

    1 review

    5.0

    1 review

    Dined on January 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    The vegetarian burger was very delicious and the fries too!!

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  10. NICKOLE

    Baltimore

    13 reviews

    3.0

    13 reviews

    Dined on December 29, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4
    Food wasn’t great especially for the prices. My salmon was overcooked. Hot chocolate had a nasty chalky taste. Wings were the best thing. Server was nice. Reservations noted birthday & it wasn’t acknowledged.

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FAQs

Sugar Factory American Brasserie Restaurant is rated 4.1 stars by 1758 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 p.m.
Booked 10 times today
Google Map for Sugar Factory American Brasserie Restaurant

1131 N Dupont Hwy, Dover, DE 19901-2008

Additional information

  • Neighbourhood
    Dover
  • Hours of Operation
    Mon–Thu, Sun 2:00 pm–10:00 pm Fri, Sat 2:00 pm–12:00 am Brunch Sat, Sun 8:00 am–2:00 pm
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Dining Bar
  • Dining style
    Casual Dining
  • Dress code
    Business Casual
  • Parking details
    Hotel Parking
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Beer, Cocktails, Non-Smoking, Wheelchair Access, Wine
  • Website
    https://casinos.ballys.com/dover/sugar-factory.htm
  • Phone number
    (302) 857-3252
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.... For parties of 11+ email aviola@ballysdover.com with subject: "Party Reservation" Note: party request must be summited 3 weeks in advance. Thank you
  • Private party contact
    our Private Event Coordinator : (800) 711-5882

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