Sugar Factory American Brasserie Restaurant

Review summary

1. N

   NICKOLE

   Baltimore

   13 reviews

   3.0

   13 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Food wasn’t great especially for the prices. My salmon was overcooked. Hot chocolate had a nasty chalky taste. Wings were the best thing. Server was nice. Reservations noted birthday & it wasn’t acknowledged.
   

   Is this helpful?

   Report
2. E

   Elizabeth

   Philadelphia

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always love love love this place! Great food, Delicious drinks and fun place to go! Service was excellent!!
   

   Is this helpful?

   Report
3. A

   Anita

   Baltimore

   2 reviews

   3.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 1

   This location did not provide the best experience as other locations such as Atlantic City. The manager/Hostess was not kind or accommodating for seating in a booth that was available and needed to just be cleaned off so our party of 4 could with there. It was the perfect seating for my birthday ambiance. The table did not get cleaned off until we received our order which allowed another group of ladies set at that table. I normally do not complain but because today was special I will do exactly that. In hopes this is corrected for the next person who has a standing reservation. Reservations are for the best seat in the house.
   

   Is this helpful?

   Report
4. y

   youry

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Not very kid friendly environment very surprised it’s in a casino was going there for the Christmas menu which was unavailable. Service was good and food okay.
   

   Is this helpful?

   Report
5. J

   Joyce

   VIP

   Washington DC

   11 reviews

   5.0

   11 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   Our server, Ryan is outstanding!!! He goes above and beyond to take care of his customers.
   

   Is this helpful?

   Report
6. K

   Kyle

   Philadelphia

   1 review

   2.0

   1 review

   Dined on November 17, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 1

   Steaks were all overcooked, portions were small and the prices were high. The atmosphere is open to the casino so the setting is more like a cafeteria. The only thing the place is good for is desserts. The waiter was really good however
   

   Is this helpful?

   Report
7. S

   Sherry

   Baltimore

   1 review

   2.0

   1 review

   Dined on November 8, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Disappointment with the food. Service was excellent though.
   

   Is this helpful?

   Report
8. S

   Steven W .

   Philadelphia

   1 review

   5.0

   1 review

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience, and great waitress! Great choice for my daughters 16 th birthday
   

   Is this helpful?

   Report
9. E

   ELAINA

   VIP

   Philadelphia

   7 reviews

   4.0

   7 reviews

   Dined on October 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Fun experience. Good for family gatherings, parties. Selected the filet mignon. Excellent flavor and tenderness.
   

   Is this helpful?

   Report
10. D

    Debbie

    Philadelphia

    1 review

    5.0

    1 review

    Dined on October 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our food was terrific and the portion size was more than enough especially with the banana split. Our waitress was also awesome.
    

    Is this helpful?

    Report