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Sugar Factory - Boston, Boston, MA

Sugar Factory - Boston

3.4
3.4
456 Reviews
$31 to $50
Contemporary American

Make a reservation

2 people
7:00 p.m.
Booked 41 times today
  • Child-friendly
  • Good for special occasions
  • Great for creative cocktails
The Sugar Factory grows with the opening of our newest candy and dining experience in Boston! Located near Famed Faneuil Hall & Quincy Market Place, this location will encompass both the traditional Sugar Factory Menu and experience, with the addition of our ultra exclusive Pink Room and gorgeous in door outdoor feel.
Our signature lineup of delicious desserts, outrageous cocktails and scrumptious entrees are inviting you to join us!
We look forward to serving you at 101 South Market Street, Boston MA 02109

Order delivery or takeout

Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style
    Casual Elegant
  • Price
    $31 to $50
  • Cuisines
    Contemporary American, Dessert, Bar / Lounge / Bottle Service
  • Hours of Operation
    Mon–Thu 11:30 am–10:00 pm Fri 11:30 am–11:00 pm Sat 9:30 am–11:00 pm Sun 9:30 am–10:00 pm Brunch Sat, Sun 9:30 am–2:00 pm
  • Phone number
    (857) 317-4793
  • Website
    http://boston.sugarfactory.com/
  • Payment Options
    AMEX, Diners Club, Discover, JCB, Mastercard, Visa
  • Dress code
    Smart Casual
  • Catering
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at bostonparties@sugarfactory.com <br />We can host onsite and offsite events. Our Pink Cafe offers guests an exclusive and private space host an event.
  • Private party facilities
    Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, has opened its first Boston location reservations via OpenTable. The celebrity-endorsed, world-famous celebration destination known for its sweets and treats is located in Bostons famous Quincy Market! We look forward to serving you! 101 Market Street, Boston
  • Private party contact
    our Private Dining Coordinator: 0000000000
  • Location
    101 S. Market St, Boston, MA 02109
  • Neighbourhood
    Brighton
  • Cross Street
    Congress St, Chatham St and State Streets all run close to location.
  • Parking details
    Public Lot
  • Public transit
    State T Station 200 Washinton Street; Haymarket T Station 136 Blackstone Street; Aquarium T Station 183 Atlantic Ave and State Street
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine

Menu

View menu on restaurant's website

What 456 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.4
3.4 based on recent ratings
  • 3.5Food
  • 3.4Service
  • 3.9Ambience
  • 3Value

Noise • Moderate

Loved For

  • Boston

    Child-friendly

Review summary

AI-generated from verified diner reviews
Sugar Factory - Boston is a vibrant spot known for its "amazing drinks" and "deliciously made food." The venue's "stunning décor" makes it a perfect place for celebrations, especially birthdays. While the atmosphere is lively and fun, service can be slow at times, and prices are considered high.

456 Reviews

  1. Skylar

    New York City

    2 reviews

    2.0

    2 reviews

    Dined 3 days ago

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 4
    We had a good dinner and it was by far some of the best food i’ve had, the drinks were amazing. our server took 30 mins to greet us though and then our food took a very long time. everyone in our section had a professional photographer take pictures of them and we inquired about this and the lady said she’d send the photographer over, we were fully prepared to pay for photos and no one even took our picture. we waited a long time for food/drinks to come but we did come mid dinner rush so it’s okay. overall i am just disappointed in the time it took for us to be greeted+ no picture. especially after asking multiple people for the picture. our server also had an airpod in for the entirety of service, when you’re selling $50 cocktails i feel as though that’s extremely unprofessional and unacceptable. he was also the only server not in uniform. he also kept hitting his head on decorations which isn’t his fault at all but slightly distracting. also i heard servers complaining about getting tables. as a server as well i understand being frustrated and overwhelmed but at the end of the day in a fine dining establishment i expect at least slightly more professionalism. at the end of the day my boyfriend and i had a good meal but service was disappointing to say the least.

    Is this helpful?

  2. Yasmin

    Greater Boston

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    The pieces were fair people were very nice and consistent

    Is this helpful?

  3. Carla

    Greater Boston

    4 reviews

    2.0

    4 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2
    We sat in the front glass-in area, which was extremely cold. Everyone in the restaurant had their jackets on. The waiter quickly came for our order but never checked in on us after that. The food was overpriced and only fair. We ordered a flatbread and a grilled cheese with fries and water for drinks. For dessert, we ordered one cookie skillet with ice cream and a cappuccino. The bill was $70 before tip.

    Is this helpful?

  4. Shanice

    Connecticut

    4 reviews

    5.0

    4 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Love you sugar factory drinks are always amazing and food so deliciously made and fresh out the kitchen. Thank you chief we love coming to sugar factory now that your closer to our home we enjoy the visits!

    Is this helpful?

  5. Kim

    Greater Boston

    1 review

    2.0

    1 review

    Dined 5 days ago

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 3
    WAY OVERPRICED!!!! Burgers were good. Shakes ridiculously priced.

    Is this helpful?

  6. Christy

    Greater Boston

    4 reviews

    1.0

    4 reviews

    Dined 7 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4
    We waited 45 minutes to get our drinks and over an hour for our food. It was cold when we finally got it. We saw our server 3 times. Unacceptable for the price they charge.

    Is this helpful?

  7. katie

    Greater Boston

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Over an hour wait for food. We had a person in our party with a SEVERE gluten allergy. Food was served with bread and salad had croutons. Had to send it back and wait again for food. Water was not replenished..had to ask. Table next to us was not cleaned…dirty dishes with broken glass and water spilling all over the floor. Outrageous prices for service.

    Is this helpful?

  8. Arianne

    Greater Boston

    8 reviews

    4.0

    8 reviews

    Dined on February 17, 2025

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 5
    Fun food…go for the experience…split the food with someone.

    Is this helpful?

  9. Hersson

    Greater Boston

    3 reviews

    5.0

    3 reviews

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food great, place is super nice, servers was top notch. Host was rude, Other than that perfect

    Is this helpful?

  10. Israel

    New York City

    1 review

    1.0

    1 review

    Dined on February 15, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3
    FOOD WAS COLD AND SERVER WAS NOWHERE TO BE FOUND. AFTER 20min WE ASKED FOR OUR CHECK AND THAT ALONE WAS MORE THEN 10min wait.

    Is this helpful?

FAQs

Sugar Factory - Boston offers takeout which you can order by calling the restaurant at (857) 317-4793.

Sugar Factory - Boston is rated 3.4 stars by 456 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 p.m.
Booked 41 times today

Order delivery or takeout

Google Map for Sugar Factory - Boston

101 S. Market St, Boston, MA 02109

Additional information

  • Cross Street
    Congress St, Chatham St and State Streets all run close to location.
  • Neighbourhood
    Brighton
  • Hours of Operation
    Mon–Thu 11:30 am–10:00 pm Fri 11:30 am–11:00 pm Sat 9:30 am–11:00 pm Sun 9:30 am–10:00 pm Brunch Sat, Sun 9:30 am–2:00 pm
  • Price
    $31 to $50
  • Cuisines
    Contemporary American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Elegant
  • Dress code
    Smart Casual
  • Parking details
    Public Lot
  • Public transit
    State T Station 200 Washinton Street; Haymarket T Station 136 Blackstone Street; Aquarium T Station 183 Atlantic Ave and State Street
  • Payment Options
    AMEX, Diners Club, Discover, JCB, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine
  • Website
    http://boston.sugarfactory.com/
  • Phone number
    (857) 317-4793
  • Catering
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at bostonparties@sugarfactory.com <br />We can host onsite and offsite events. Our Pink Cafe offers guests an exclusive and private space host an event.
  • Private party facilities
    Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, has opened its first Boston location reservations via OpenTable. The celebrity-endorsed, world-famous celebration destination known for its sweets and treats is located in Bostons famous Quincy Market! We look forward to serving you! 101 Market Street, Boston
  • Private party contact
    our Private Dining Coordinator: 0000000000
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