Sugar Factory - Chicago River North

Name: Sugar Factory - Chicago River North
Address: 55 E Grand Avenue, Chicago, IL, United States, 60611
Telephone: (312) 946-2002
Price range: $30 and under
Rating: 3.9

3.9

4789 Reviews

$30 and under

American

Make a reservation

2 people

Dec 18, 2024

7:00 p.m.

Booked 36 times today

Charming
Great for creative cocktails
Lively

Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.

A 20% Service Fee will be added to every check. This goes to the service staff, and no extra tip is expected. Also please beware that we have limited booth seating, there is no guarantee that you will be sat at a booth.

We will have special holiday hours December 20th to Jan 2nd. We will open everyday at Noon and close at 11pm. Last seating is at 9:45pm.

Private dining

Book your next event with us

View details

Additional information

Dining style
Casual Elegant
Price
$30 and under
Cuisines
American, Dessert, Bar / Lounge / Bottle Service
Hours of Operation
Mon–Fri 4:00 pm–11:00 pm Sat, Sun 11:00 am–11:00 pm
Phone number
(312) 946-2002
Website
https://sf4.sugarfactory.com/river-north-il
Payment Options
AMEX, Discover, Mastercard, Visa
Dress code
Business Casual
Executive Chef
Pedro Delgado
Private party facilities
Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
Private party contact
chicagoparties@sugarfactory.com: (773) 598-8026

Location
55 E Grand Avenue, Chicago, IL 60611
Neighbourhood
River North (Chicago)
Cross Street
Rush Street
Parking details
There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
Public transit
Red Line Grand stop
Additional
Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch

Popular dishes

What 4,789 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9

3.9 based on recent ratings

3.8Food
4Service
4Ambience
3.3Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews

Sugar Factory in Chicago River North offers a vibrant atmosphere perfect for celebrations, especially for kids. Known for "great service" and "exciting desserts," it creates memorable experiences with its fun, unique menu. While some find the food "overpriced," the playful setting and attentive staff, like Alex and Keyla, make it a delightful visit.

4,789 Reviews

OT
OpenTable Diner
Washington DC
4 reviews
5.0
4 reviews
Dined today
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 4
Had an amazing time went there just to celebrate a birthday and truly had an amazing time! Ice cream sundae was amazing! So many things in it! Got the $60 one (not on menu ask about it ;) ) with birthday song! Was able to share with the group. The song on the speakers, they let me pick a song that was not available and we just had a ball. Super nice people. Everything was amazing! Will recommend for sure
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K
Kennedy
Chicago
1 review
2.0
1 review
Dined 1 day ago
1. Overall 2
2. Food 3
3. Service 1
4. Ambience 1
Poor service. Very high price. Not at all worth it.
Is this helpful?
M
Mary
Los Angeles
1 review
2.0
1 review
Dined 4 days ago
1. Overall 2
2. Food 1
3. Service 2
4. Ambience 2
Being that the name is "Sugar Factory", I expected for all the personnel to be sweeter, but that was not my experience. Except for the ladies at the entrance, found everyone else unfriendly. Price for fancy drinks is excessive and was extremely disappointed with the quality of the food; French onion soup was very salty and bland. Cesar salad was drowned in dressing that was also salty and lettus were welted. Was there to celebrate my nice's birthday and noted it on my reservation, but waitress never mentioned any thing about it. Anoyed by all the pictures photographer tried to push on us.
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T
Tiffany
Chicago
1 review
3.0
1 review
Dined on December 9, 2024
1. Overall 3
2. Food 3
3. Service 2
4. Ambience 3
Waiter took his time to check in us , food was served and had to wait for silverware. Asked several times for sheese and sour cream .
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W
Willie
Chicago
2 reviews
1.0
2 reviews
Dined on December 8, 2024
1. Overall 1
2. Food 1
3. Service 5
4. Ambience 2
Overpriced disgusting food but the service was great
Is this helpful?
A
Amberle
Chicago
2 reviews
2.0
2 reviews
Dined on December 7, 2024
1. Overall 2
2. Food 5
3. Service 2
4. Ambience 2
Didn’t love the vibe. Service started out very slow. Dirty dishes sat on our table for awhile afterwards. Not cheap dinner either!!
Is this helpful?
A
Ashley
Indiana
1 review
5.0
1 review
Dined on December 7, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Wonderful experience!! The server was perfect. The food was good and the drinks were nice!!
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B
Breanne
Milwaukee
2 reviews
3.0
2 reviews
Dined on December 1, 2024
1. Overall 3
2. Food 3
3. Service 5
4. Ambience 5
I wish it was like the others, I went for the experience of what I was told and it wasn’t like that. Other than that it was fun.
Is this helpful?
K
Kristin
Chicago
2 reviews
2.0
2 reviews
Dined on November 30, 2024
1. Overall 2
2. Food 2
3. Service 5
4. Ambience 4
This would be a great place for a family with kids. However, it’s quite expensive and the food is only so-so. I’m sure kids love it though.
Is this helpful?
K
Kerensa
Tampa
2 reviews
5.0
2 reviews
Dined on November 24, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Always have a memorable experience! Staff was amazing. Service excellent. Food and drinks were great.
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FAQs

Sugar Factory - Chicago River North is rated 3.9 stars by 4789 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Dec 18, 2024

7:00 p.m.

Booked 36 times today

Google Map for Sugar Factory - Chicago River North

55 E Grand Avenue, Chicago, IL 60611

Additional information

Cross Street
Rush Street
Neighbourhood
River North (Chicago)
Hours of Operation
Mon–Fri 4:00 pm–11:00 pm Sat, Sun 11:00 am–11:00 pm
Price
$30 and under
Cuisines
American, Dessert, Bar / Lounge / Bottle Service
Dining style
Casual Elegant
Dress code
Business Casual
Parking details
There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
Public transit
Red Line Grand stop
Payment Options
AMEX, Discover, Mastercard, Visa
Executive Chef
Pedro Delgado
Additional
Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch

Website
https://sf4.sugarfactory.com/river-north-il
Phone number
(312) 946-2002
Private party facilities
Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
Private party contact
chicagoparties@sugarfactory.com: (773) 598-8026

Sugar Factory - Chicago River North

Make a reservation

Private dining

Additional information

Popular dishes

The Signature Sugar Factory Burger

The Sugar Factory Club

Sugar Factory Rainbow Sliders

Menu

What 4,789 people are saying

Overall ratings and reviews

Review summary

FAQs

How is Sugar Factory - Chicago River North restaurant rated?

Is Sugar Factory - Chicago River North currently accepting reservations?

Make a reservation

Additional information