Sugar Factory - Chicago River North

3.6

4824 Reviews

$30 and under

American

Make a reservation

2 people

Mar 11, 2025

7:00 p.m.

Booked 55 times today

Great for creative cocktails
Good for special occasions
Child-friendly

Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.

A 20% Service Fee will be added to every check. This goes to the service staff, and no extra tip is expected. Also please beware that we have limited booth seating, there is no guarantee that you will be sat at a booth.

Private dining

Book your next event with us

View details

Additional information

Dining style
Casual Elegant
Price
$30 and under
Cuisines
American, Dessert, Bar / Lounge / Bottle Service
Hours of Operation
Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
Phone number
(312) 946-2002
Website
https://sf4.sugarfactory.com/river-north-il
Payment Options
AMEX, Discover, Mastercard, Visa
Dress code
Business Casual
Executive Chef
Pete Svachula
Private party facilities
Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
Private party contact
chicagoparties@sugarfactory.com: (773) 598-8026

Location
55 E Grand Avenue, Chicago, IL 60611
Neighbourhood
River North (Chicago)
Cross Street
Rush Street
Parking details
There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
Public transit
Red Line Grand stop
Additional
Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch

Popular dishes

What 4,824 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6

3.6 based on recent ratings

3.6Food
3.7Service
3.7Ambience
3.1Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews

Sugar Factory - Chicago River North offers a lively dining experience perfect for celebrations. Known for its "fun drinks" and "great desserts," this spot is a hit with kids. However, some diners find the food "overpriced" and service inconsistent. It's a vibrant venue for special occasions and capturing sweet memories.

4,824 Reviews

OT
OpenTable Diner
Chicago1 review
2.0
Dined 3 days ago
1. Overall 2
2. Food 5
3. Service 2
4. Ambience 5
Ehhhhhh. Staff was nice , short handed maybe but saw the bus boy more the waitress
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S
Sharonda
Chicago2 reviews
5.0
Dined 3 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
The experience was amazing it was my daughter 5 th birthday. She absolutely enjoyed her self and so did I. The wait was short we did arrive a bit early but the staff still set us down. The food was right in time and absolutely delicious. I wanna say thank you again for making my daughter's birthday everything.
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OT
OpenTable Diner
San Francisco1 review
1.0
Dined on March 2, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
I had reservations for 845 and was waiting for about 35 minutes checked in and they didn’t see me until I reached out to another person. very unprofessional and our waiter never came to check up on us. The crazy thing about this establishment gratuity is already even though they definitely didn’t deserve it at all. Spent way too much for the service I didn’t receive.
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K
K VIP
Chicago4 reviews
5.0
Dined on March 2, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
My daughter had an amazing time for her birthday, food and drinks amazing 10/10
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l
leAnn
Chicago3 reviews
2.0
Dined on February 28, 2025
1. Overall 2
2. Food 3
3. Service 2
4. Ambience 1
We had a reservation at 5:00. Had to wait 10 mins before being seated, where they than sat us in the back where we were the only ones in that room. Felt completely detached from everyone else in the restaurant. Service was fine. Food was good. The rainbow burgers are fun and tasty. The rest of the food not as good as those. Shakes are very impressive. Very expensive for what you get. Other famous shake places have a much better atmosphere and value.
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S
Sharon
Chicago1 review
5.0
Dined on February 26, 2025
1. Overall 5
2. Food 4
3. Service 5
4. Ambience 5
Great birthday experience. Staff was amazing and I loved the environment
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A
Ariel
Chicago1 review
5.0
Dined on February 26, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
I highly recommend there grilled shrimp! That garlic butter just hits different..
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A
Antoinette
Chicago1 review
5.0
Dined on February 24, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
The food was very good and came extremely quick. I will be visiting again
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B
Brittany
Chicago1 review
5.0
Dined on February 22, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Phenomenal food and service! Definitely well worth the pricing to pay.
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J
Jamy
Chicago1 review
1.0
Dined on February 16, 2025
1. Overall 1
2. Food 2
3. Service 1
4. Ambience 2
My family and I visited recently. We have 3 kids all under 7. The hostess was EXTREMELY rude. Not only was there an issue with seating us and our sleeping baby, but on the way out she made a comment to another family that “it’ll be a few more minutes because the people before them must have made a huge mess.” I can’t be sure she was talking about us, but either way it was a rude thing to say. If it was about us, it’s important to note that while we do have 3 kids we try VERY hard to be as clean as possible. They automatically add a tip on to every ticket, and the food was not that good for the very expensive prices. Our booth was also all ripped up and the bathrooms were very dirty. Overall I would not recommend taking your family here.
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FAQs

Sugar Factory - Chicago River North is rated 3.6 stars by 4824 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Mar 11, 2025

7:00 p.m.

Booked 55 times today

Google Map for Sugar Factory - Chicago River North

55 E Grand Avenue, Chicago, IL 60611

Additional information

Cross Street
Rush Street
Neighbourhood
River North (Chicago)
Hours of Operation
Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
Price
$30 and under
Cuisines
American, Dessert, Bar / Lounge / Bottle Service
Dining style
Casual Elegant
Dress code
Business Casual
Parking details
There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
Public transit
Red Line Grand stop
Payment Options
AMEX, Discover, Mastercard, Visa
Executive Chef
Pete Svachula
Additional
Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch

Website
https://sf4.sugarfactory.com/river-north-il
Phone number
(312) 946-2002
Private party facilities
Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
Private party contact
chicagoparties@sugarfactory.com: (773) 598-8026

Sugar Factory - Chicago River North

Make a reservation

Private dining

Additional information

Popular dishes

The Sugar Factory Club

The Signature Sugar Factory Burger

Sugar Factory Rainbow Sliders

Menu

What 4,824 people are saying

Overall ratings and reviews

Review summary

FAQs

How is Sugar Factory - Chicago River North restaurant rated?

Is Sugar Factory - Chicago River North currently accepting reservations?

Make a reservation

Additional information