Sugar Factory - Chicago River North

Name: Sugar Factory - Chicago River North
Address: 55 E Grand Avenue, Chicago, IL, United States, 60611
Telephone: (312) 946-2002
Price range: $30 and under
Rating: 3.5

3.5

4818 Reviews

$30 and under

American

Make a reservation

2 people

Feb 25, 2025

9:30 p.m.

Booked 32 times today

Great for creative cocktails
Good for special occasions
Child-friendly

Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.

A 20% Service Fee will be added to every check. This goes to the service staff, and no extra tip is expected. Also please beware that we have limited booth seating, there is no guarantee that you will be sat at a booth.

Private dining

Book your next event with us

View details

Additional information

Dining style
Casual Elegant
Price
$30 and under
Cuisines
American, Dessert, Bar / Lounge / Bottle Service
Hours of Operation
Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
Phone number
(312) 946-2002
Website
https://sf4.sugarfactory.com/river-north-il
Payment Options
AMEX, Discover, Mastercard, Visa
Dress code
Business Casual
Executive Chef
Pete Svachula
Private party facilities
Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
Private party contact
chicagoparties@sugarfactory.com: (773) 598-8026

Location
55 E Grand Avenue, Chicago, IL 60611
Neighbourhood
River North (Chicago)
Cross Street
Rush Street
Parking details
There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
Public transit
Red Line Grand stop
Additional
Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch

Popular dishes

What 4,818 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.5

3.5 based on recent ratings

3.5Food
3.6Service
3.7Ambience
3Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews

Sugar Factory - Chicago River North offers a "fun atmosphere" perfect for kids and birthday celebrations. Guests rave about the "great desserts" and "excellent service" from staff like Keyla and Michael. While the food can be "pricey," the vibrant experience and "outrageous" drinks make it a memorable visit.

4,818 Reviews

A
Antoinette
Chicago
1 review
5.0
1 review
Dined 2 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
The food was very good and came extremely quick. I will be visiting again
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J
Jamy
Chicago
1 review
1.0
1 review
Dined on February 16, 2025
1. Overall 1
2. Food 2
3. Service 1
4. Ambience 2
My family and I visited recently. We have 3 kids all under 7. The hostess was EXTREMELY rude. Not only was there an issue with seating us and our sleeping baby, but on the way out she made a comment to another family that “it’ll be a few more minutes because the people before them must have made a huge mess.” I can’t be sure she was talking about us, but either way it was a rude thing to say. If it was about us, it’s important to note that while we do have 3 kids we try VERY hard to be as clean as possible. They automatically add a tip on to every ticket, and the food was not that good for the very expensive prices. Our booth was also all ripped up and the bathrooms were very dirty. Overall I would not recommend taking your family here.
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K
Kara
New York City
32 reviews
2.0
32 reviews
Dined on February 15, 2025
1. Overall 2
2. Food 1
3. Service 4
4. Ambience 1
How is this place still open? The staff was kind and competent. The rest of the experience is an embarrassment. I love a good chain now and then but this place is so sad. It’s a 2000 time capsule in all the worst ways. And the food! It’s like eating bad carnival food but paying hundreds to do so. Even the pancakes are disgusting. Tasted like something I’d expect at a hospital or from a free hotel lobby breakfast. Please save yourself the time and money.
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E
Emma
Chicago
2 reviews
3.0
2 reviews
Dined on February 15, 2025
1. Overall 3
2. Food 3
3. Service 3
4. Ambience 3
fun place, food was good, just very heavy lol but thats kind of the point
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N
Natalie
Chicago
1 review
2.0
1 review
Dined on February 14, 2025
1. Overall 2
2. Food 1
3. Service 5
4. Ambience 2
Food was not good, our server was super friendly and attentive !
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A
Andrea
Chicago
1 review
5.0
1 review
Dined on February 3, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
My goodness... It doesn't get any more over the top than Sugar Factory. Don't go in expecting anything unsweetened lol! Great for kids and parties, love the deserts.
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J
Jermain
Chicago
1 review
5.0
1 review
Dined on February 2, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Popped in for a quick drink while staying at the hotel nearby. Not really my jam, but the bartender Josey took great care of me. The drinks are outrageous and FULL of alcohol.
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M
Marquez
Chicago
1 review
5.0
1 review
Dined on February 2, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Keyla made my babies birthday party feel special and the burgers are insane!!!
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S
Shannon
Indiana
4 reviews
1.0
4 reviews
Dined on February 1, 2025
1. Overall 1
2. Food 1
3. Service 2
4. Ambience 2
For the price it was not worth the hype. The food was not great, was very disappointed
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J
Jodi
Chicago
1 review
5.0
1 review
Dined on January 26, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
We had so much fun celebrating my sister's birthday! Excellent service from the waiter. Great desserts.
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FAQs

Sugar Factory - Chicago River North is rated 3.5 stars by 4818 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Feb 25, 2025

9:30 p.m.

Booked 32 times today

Google Map for Sugar Factory - Chicago River North

55 E Grand Avenue, Chicago, IL 60611

Additional information

Cross Street
Rush Street
Neighbourhood
River North (Chicago)
Hours of Operation
Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
Price
$30 and under
Cuisines
American, Dessert, Bar / Lounge / Bottle Service
Dining style
Casual Elegant
Dress code
Business Casual
Parking details
There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
Public transit
Red Line Grand stop
Payment Options
AMEX, Discover, Mastercard, Visa
Executive Chef
Pete Svachula
Additional
Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch

Website
https://sf4.sugarfactory.com/river-north-il
Phone number
(312) 946-2002
Private party facilities
Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
Private party contact
chicagoparties@sugarfactory.com: (773) 598-8026

Sugar Factory - Chicago River North

Make a reservation

Private dining

Additional information

Popular dishes

The Signature Sugar Factory Burger

The Sugar Factory Club

Sugar Factory Rainbow Sliders

Menu

What 4,818 people are saying

Overall ratings and reviews

Review summary

FAQs

How is Sugar Factory - Chicago River North restaurant rated?

Is Sugar Factory - Chicago River North currently accepting reservations?

Make a reservation

Additional information