Sugar Factory - Chicago River North

Review summary

1. S

   Shannon

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Great atmosphere. Lots of choices for children and adults. Customer service could’ve been better but due to automatic gratuity it wasn’t acknowledged.
   

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2. I

   India

   Chicago

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   It was cold as hell all throughout the restaurant causing the experience to be sort of dreadful. The food was horrible, the hot wings I rate 7/10, Burger 7.7 out of 10, macaroni 1/10, chicken and waffles 2/10, waffles with fruit and whip cream 5/10 (waffle kind of dry, not tasteful) French fries 8.9/10, strawberry lemonade drink $36 was 7.8/10 Our server was okay, her communication skills were off a little but other than that she was ok 6/10 The wait on the food was FOREVER … we made there at 7:00pm, sat by 7:05pm (we were taking pictures) and left around 8:49pm
   

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3. E

   Elizabeth

   Chicago

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was fantastic. Large drinks need to be consumed immediately or turn into a solid brick of ice. Service was sub par. Host was warm and helpful. Milkshakes did not look like the picture and were missing items as were the large fish bowl drinks. Guess you have to visit early in the day to get good service. We came for an experience and felt rushed. Wish we would have had a different experience.
   

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4. s

   shantae

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time coming and brought the kiddos. Daughter had a great time for her birthday. I will return for my own experience!
   

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5. S

   Shelby

   VIP

   Tallahassee

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Extremely disappointed with my experience at this particular Sugar Factory location. My family and I have visited the locations in Orlando, FL, Jacksonville, FL, Indianapolis, IN, Nassau Bahamas, and tonight, we visited the Chicago location. Our service was beyond disappointing from the very start. Our appetizer was delivered to the table completely wrong. We had to ask multiple times for water and condiments. They were out of a menu item and didn’t tell us until after we ordered it. The manager approached us and we expressed our concerns and he gave us our desserts complimentary. That would have been great, except we didn’t receive what we ordered for dessert. They brought out 4 desserts and two of them weren’t ours. They tried to convince us that we ordered milkshakes. It was almost comical. Lastly, the entire reason we went to Sugar Factory is because two of the people in our party had never been to any location. We hyped up this restaurant and told them of the vibrancy and music! We showed them YouTube videos of how cool it is and how interactive the staff was. We didn’t hear one single song the entire 2 hours we were there and we were placed at a booth in the bar area facing the bar. Not a single cool thing to see other than drunk people and we had our 10 year old girls with us. The staff seemed boring, no energy, rude, bland, and not at all what we have experienced at other locations. When we got our bill, it was $311.00 and they charged us for the free desserts they promised and they also charged us a mandatory 20%. I will not be returning to this location and will be reporting my experience to their corporate office. Do yourself and favor and save your money. Go get pizza somewhere in the city.
   

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6. J

   Jake

   VIP

   Chicago

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   This location doesn’t really hold a candle to the others. Very sterile, candy section is kinda hidden. Our warm drinks were cold and service was no where to be found. We won’t be back again
   

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7. B

   Briannah

   Chicago

   11 reviews

   3.0

   11 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   It was okay! Food is not the best for the price! Everything else was great
   

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8. C

   Charles

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined on December 30, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Just gotta do better… Not packed inside but felt like we were waiting on everything
   

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9. L

   Lou

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was my third time going and enjoyed it like it was my first time
   

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10. K

    Karla

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on December 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    So perfect for kids and super walkable… close to everything!
    

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