Sugar Factory - Detroit

Review summary

1. A

   Alyson

   Detroit

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Came here for the kids to experience it and will never go back! Made reservations for 7:15 two weeks in advance, checked in at 6:45 after waiting 10 min in a line out the door, and didn't get seated until 7:35 after I went and asked how much longer. The music is SO loud - we didn't choose to come to the club! We came to a restaurant for my nephews bday dessert. We finally get our order taken and come to find out they don't have over half the menu! They only have classic shakes, which don't even come with the Whirly pop as stated. My daughter ordered the Candy Jar, and we ended up getting a vanilla milkshake with Carmel swirled on the cup. The plates and silverware they gave us were dirty- food, hair, finger prints. This place is ridiculous. Never again will I come to this location, or most likely any Sugar Factory. This was a HORRIBLE experience. What a disappointing night! Not worth the hype or the money spent!
   

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2. L

   Laura

   Detroit

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   This is a fun restaurant if you are looking for great location to have a drink or dessert. It is not a great dinner/food spot and is very overpriced for the subpar food and service. Also be aware it is incredibly slow, so make sure you have a lot of time.
   

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3. C

   Caroline

   Detroit

   10 reviews

   vip
   2.0

   10 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   It was a great atmosphere, but our food took an hour and a half to get. Our server was the life of the party, which unfortunately meant fun to watch, however, did not come to the table. We didn’t even have time to get dessert, they told us it would take another 40 minutes to get dessert. Great place with a lot of fun, but maybe don’t go on a Saturday night…
   

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4. A

   Alicia

   Dubai

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   I wish it was very nice and very attentive towards us. She went out of her way for us a couple of times and I was appreciative of that. She was very knowledgeable about the menu and any other questions that we had. She made me feel special When I went for my birthday.
   

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5. c

   chantell

   Detroit

   12 reviews

   vip
   4.0

   12 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   I dont know who's worst a manager her name be may be Danielle (lightskin black womenwith braids) and this other hostess (I wish I had her name). I guess it's a top-down effect. Their attitudes are so stank. To be employed at a flagship location with such horrible attitudes is beyond me. We waited 30 minutes for our table, although the entire party was ready to sit. I travel for a living and travel leisurely in-between work quit often. I have visited the Sugar Factory Chicago, Rosemont, Las Vegas, Atlantic City, Bloomington, and Houston locations some more than once. Not to mention tons of restaurants in general. You couldn't pay me to hire these ladies. Their just horrible! This is my second experience with the manager, and if I wasn't at the Detroit location for my nieces birthday, I would've left and went to JoJo's Additionally, you all need to sweep the floors and wipe the dried ketchup off of the non working television display. Which is very reflective of management and her lack of skills. Onas, however, was a very friendly and personable server. I've never had him as a server, but he came to work with the right attitude! Thank him for the increase in stars for this location review because I was definitely going to give it 1 star! Visit occured November 30 @ 5:15pm.
   

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6. N

   Nicole

   Detroit

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Had 1:30 reservations got sat at 2pm. Service was awful. Food was awful.
   

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7. Z

   Zach

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   One of the worst experiences. Took 45 minutes to order and had 3 different waiters/waitresses and don’t believe any one was actually assigned and had to ask to order employees to be helped. Cool place, but nobody seemed to ever work in the food industry.
   

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8. M

   Meghan

   Detroit

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   As soon as we arrived for our reservation our group of 6 was crammed into a booth that should maybe seat 5. We had nowhere to put our coats and couldn’t even open our menus without hitting each other. When we did open our menus half of them were old so some had to change their order last minute. We were there for my daughter’s 10th birthday and when she ordered a Dr Pepper the waiter tried multiple times to convince her to get it made into a float even when her dad and I told him no. We had to ask multiple for water and constantly had to remind employees of items we ordered and were missing We all got our food and drinks at different times. At least 20 minutes apart and everything was mediocre at best. My friend’s drink didn’t arrive until about 10 minutes before we needed to leave to get to our show at the Fox. We were there for nearly 2,5 hours. Our bill was over $250 dollars and we have never been so disappointed with a restaurant.
   

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9. S

   Stacey

   Detroit

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   The $25 price for a shake and $46 price for an adult drink is ridiculous. The restaurant and restrooms were absolutely disgustingly dirty.
   

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10. K

    Kathy

    Cincinnati

    1 review

    1.0

    1 review

    Dined 2 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Made reservations (for 4) early in the day for 6:45p. We arrived at 6:35p and checked in. By 7:15p we had still been waiting and asked how long til a table would be ready. The hostess told us we were never checked in so she proceeded to check us in. We finally sat down at 7:30. We waited 30 minutes and no one ever took any drink orders. We saw the people next to us leaving and they left many items on their table so I asked how the food was and they said it was gross and that it took over 2 hours to get. So we got up and left. Never were approached by anyone. Total waste of time and the $15 we spent to park. I will never go there again.
    

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