Sugar Factory - Foxwoods

Review summary

1. w

   wendy

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Waitress was excellent. Food was great. Love the burgers.
   

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2. J

   Jane

   VIP

   Rhode Island

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for the birthday desert! What a nice surprise!
   

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3. C

   Cheryl

   Greater Boston

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Thought the food was terrible today..service was great thou
   

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4. A

   Adam

   Greater Boston

   10 reviews

   2.0

   10 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   The sugar factory was very “energetic”, maybe too much so for old souls like my wife and I. We visited specifically for desert. Service was slow and we were disappointed that what we ordered did not come out as specified. For the price, you should get what you order, how you order it.
   

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5. G

   Gary

   Connecticut

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   People and workers around us were very comfortable to be around
   

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6. M

   Miriam

   Connecticut

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   Sugar Factory has a great ambiance and the desserts are good, drinks are fun but ok, the food however, is not good. Our appetizers were cold both times after we told them the first time. We were still charged for them but did not complain since it was my son's birthday and didn't want to ruin the evening further with our dissatisfaction with the food. The rest of the food was a mixture. Some were cold, some warm, taste sub par. Our server would walk away while we were still talking to her and continued to rush us through our whole experience from the moment we were seated & greeted. The host and hostess at the front were very nice!! The only thing that was great and fun was the half desert sundae with a sign & song for my son's birthday. That was fantastic!!!! Though they did forget the sparklers they mentioned were included with it. There was a photographer which I thought was nice. They charge $25 for each photo. We did end up purchasing one. We've never been and heard all the rave so we finally got to experience it for ourselves. Though we had a good time due to our surrounding company, the service was poor, the food was poor, the dessert/shakes were good, the drinks were ok but expensive ($50 for one goblet). For $400, we definitely not go for dinner again, but thank you for the song and dance. I hope they improve, it really could be such a great establishment on so many levels. Or just stick to what you know, desserts, shakes and drinks! Nothing wrong with that! Thank you!
   

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7. L

   Loretta

   VIP

   New York State

   28 reviews

   2.0

   28 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   we walked out. sat us at a table that was so wobbly the table turned sideways. I asked to move to another table. she told me it was the floor not the table and didn't move us even though place was empty. so we left and went to another restaurant
   

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8. T

   Tina

   Massachusetts

   1 review

   1.0

   1 review

   Dined on January 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service was horrible. There wasn’t that many people there in our waitress kept saying oh sorry for the wait sorry for the wait. It took forever just to get water little on the drinks and food. The food came out wrong. The french fries were cold and so was my tacos. My mom’s fish and chips were sticks as if they took them out of the freezer and fry them. I will probably never go there again.
   

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9. J

   Jennifer

   New York City

   3 reviews

   3.0

   3 reviews

   Dined on January 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   There were no colored pancakes and a very limited menu as compared to what was advertised online in the OpenTable app. Should have said what was available
   

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10. R

    Richard

    New York City

    1 review

    5.0

    1 review

    Dined on January 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Both my wife and I had a goblet drink, my kids had milk shakes, and we had really good food. Very good food and drinks. Happy new year!
    

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