Sugar Factory - Foxwoods

Review summary

1. A

   Amie

   Connecticut

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   This place was actually amazing the drink was expensive but worth it and really cool only bad thing I have to say is the fish and chips was more like fish sticks and fries and it wasn't that great, other then that this was an absolutely amazing experience...
   

   Is this helpful?

2. j

   judy

   VIP

   Greater Boston

   18 reviews

   5.0

   18 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious enjoyed our meal definitely go back
   

   Is this helpful?

3. JA

   JacquelineA

   Greater Boston

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The cotton candy drink I got was fabulous!! The service was good and the portions were large.
   

   Is this helpful?

4. C

   Cathy

   New York City

   4 reviews

   4.0

   4 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Fun place to go especially with kids. It’s a hopping place. Food is good. Prepare to spend a lot of money..
   

   Is this helpful?

5. J

   Joe

   Greater Boston

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Breakfast was very good. Unfortunately the expresso Machine was broken so we couldn’t get any hot coffees with expresso . It would have been nice to be informed before ordering .
   

   • 

   Is this helpful?

6. P

   Patricia

   Atlantic City

   1 review

   1.0

   1 review

   Dined on February 28, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Requested seat with booth and hostess said that the server isn't working in that area. 5 min later another party was sat at the the table with booth. Slow service. Food quality poor. Over priced!
   

   Is this helpful?

7. K

   Karen

   Charleston

   1 review

   5.0

   1 review

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Got seated immediatly on a busy Saturday night. Food came out quickly and was very good.
   

   Is this helpful?

8. OT

   OpenTable Diner

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on February 22, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Great atmosphere, very pricy, not too many healthy options but mostly fast food options on top of that, it took an hour for our food to arrive.
   

   Is this helpful?

9. A

   Ann

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent courtesy pleasant prompt Tasty fresh loved it
   

   Is this helpful?

10. P

    Patrick

    VIP

    New York City

    7 reviews

    3.0

    7 reviews

    Dined on February 20, 2025

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    Service was great. Atmosphere was nice- lots to look at. We had an issue with fruit flies at our table. Party of 7, ordered apps, 7 entrees and 2 desserts and coffee plus a drink or two each. When the waitress asked how everything was- I said good except for the fruit flies landing in our food ( filet mignon and the ketchup). She sends the manager over, asks what's goin on, I tell her. She shrugs her shoulders, apologizes and says theirs nothing we can do about it. They come from next door. And that's it. Ok, but I've got flies in my food. Guess we deal with it. Well, the guest with the flies in his steak & ketchup didn't want to finish his food, understandably. Got the bill, nothing removed or discounted...not even the one cup of coffee. Something would've been nice. The coffee cost them nothing. I think if we go back, it'll just be for dessert. Kids liked the presentation of the $40 drink bowl.
    

    Is this helpful?