Sugar Factory - Glendale

Review summary

1. B

   Bethany

   Phoenix

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   It’s a fun experience. Everything is costly, but it’s to be expected.
   

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2. L

   Leticia

   Dallas

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   Totally unsatisfied, food was tasteless and well overpriced for portions. Drinks are also overpriced, you have to ask what type of alcohol is in the drinks and on top of that, they don't put much alcohol in the drinks. Waste of time and money! Customer service was great
   

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3. V

   Vanessa

   Phoenix

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I had a reservation at 7:00, I arrived a half hour early, checked in and waitress put my name and phone number down. Completely forgotten about, kept seeing people get called in after they arrived after me. Went up to ask about my reservation that was when I was seated. My food that I ordered was wrong had to be sent back. I had to ask two different waitresses to get a glass of water. Horrible experience especially on Valentine’s Day.
   

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4. T

   Thomas

   Phoenix

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   I went it expecting so much for the amount that I knrw it was going to cost my family. Instead, I was served under seasoned and under sized food. They were out of items specifically for the holiday. The server treated my son, who was the same size as him, as kid with a little plastic cup and wouldn't let us keep our menus for dessert. We were told we only had 2 hours to eat, which was fine as it didn't take that long to eat the food. The music was too loud and the tables were too close together. We were going in anticipating dessert, but after the blandness of the food and the lack of sauces to compensate, we couldn't think of ordering an uninspired cup of sugar. The only saving grace was meeting another server who was so personable and easy going. She made the night better. If given the chance to go again, we would likely pass. When it comes to factories, this is below cheesecake, old spaghetti and even pizza.
   

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5. S

   Steve

   Phoenix

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   This is an ok experience. The restaurant was a bit dirty and very pricey, but it was ok.
   

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6. D

   Desmond

   Phoenix

   1 review

   3.0

   1 review

   Dined on February 9, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Fun experience if you have small children. The food is overpriced for the taste. Mac and cheese balls, Onion Rings and Chicken tenders 0 Flavor. The wings were 9/10 though. Steak cooked well but flavor was lacking. Mash potatoes are not fully mashed and had huge chunks of potatoes (I personally did not mind but something to consider). The experience is fun, but I think it's a once-a-year thing and would go just for a fancy drink and possibly dessert. Service was great and our server made the kids feel really special. I think we did get lucky with the server we got as two other servers were arguing with the hostess. I will say the location its self-seemed run down. Old looking candy/No candy in the store and broken decorations. I would try the Sugar Factory again in the future... just maybe a different location.
   

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7. T

   Tia

   Phoenix

   1 review

   1.0

   1 review

   Dined on February 3, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Made a reservation 2 weeks prior, received confirmation and reminder two days prior, when arriving acted like they had no idea who we were and mentioned they were celebrating a birthday so they were a little hectic - we were there also to celebrate a birthday and had it documented in the confirmation and i called the day prior to ask a question about it. Put us in a private room, forgot about us until we went out looking for someone. let them know we were celebrating a birthday and they brought an ice cream and 2 people came to sing but did not do the same presentation they did for others with the whole dance, etc. Very basic experience and food for a $400 bill - without any alcohol being ordered. Didn't bring drinks, didn't bring syrup for chicken and waffles, had to go out and get our own to go containers and track the server down to get the bill. I would not return nor recommend.
   

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8. P

   Patty

   Phoenix

   1 review

   3.0

   1 review

   Dined on January 26, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Went there to celebrate my daughters 12th birthday. Her experience was great . On the other hand , when it was time to order my brunch , they had no coffee , no sourdough bread , no matcha tea. Our waitress explained they were under new management, and did her best to accommodate and give us alternatives. Would I go back ? Sure, but I would only order dessert and not their food.
   

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9. S

   Sandra

   Phoenix

   1 review

   1.0

   1 review

   Dined on January 19, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Overpriced, poor customer service, bland food, dirty, unorganized staff
   

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10. R

    Raleisa

    Phoenix

    1 review

    1.0

    1 review

    Dined on January 18, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    Very disappointed in the service my family and I received for my daughter’s birthday dinner. Our server was inattentive and never even refilled our drinks. Very poor service and overall experience. Not pleased at all. When I made the reservation, I requested that the service be special, as my kiddo was celebrating a milestone birthday. Upon being greeted, the greeter knew it was a birthday due to the reservation. Our server didn’t even acknowledge my kiddos birthday. At the end of service, our waiter “apologized” for the service due to the restaurant having more customers. I’m not sure if she’s the “head server” and thus unable to provide decent service, but the service we received was horrible and honestly, it ruined the experience. Don’t go to the Sugar Factory if you are celebrating any special event. If you do choose to celebrate an event there, expect less than subpar service and experience.
    

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