Sugar Factory - Harmon

Review summary

1. A

   Amanda

   Las Vegas1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time for my group and it was amazing. Every single one of us was satisfied with our choices
   

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2. A

   Alisha

   Salt Lake City1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   The sugar desserts are really yummy. We loved the shakes, but the food was pretty bad. Normally I love all food, so if I thought it was pretty bad, then it definitely wasn’t great. Our waitress was really nice and helpful, but the ambience was also way too loud. We couldn’t hear ourself talk. The desserts were great, but the food sucked.
   

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3. S

   Sara

   Orange County2 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Restaurant is dirty and gross, needs a serious deep clean, server complained to us about another table every time we had to ask for a correction to our order. Specifically, I wanted ranch on my salad, got Italian, asked to get a new one, and was told that it was the fault of the other table because they wanted their burger a certain way... It was so loud, obnoxious, employees seemed like we were a burden to be there. Overpriced for barely decent food. Special drinks are $40 (no alcohol).... should be able to take that cup home for the cost. Absolutely never ever returning.
   

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4. OT

   OpenTable Diner

   Kansas City1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   The print on the menu was so small you could barely read it. There was only a few people eating there and the music was so loud we couldn’t hear each other. The cheese burger and shake were really good and our server was very nice.
   

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5. K

   Kennedy

   Las Vegas1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing!! Celebrated my 21st here. Our server was the absolute sweetest human being ever. She was so kind and truly made our whole night.
   

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6. R

   Rose

   Las Vegas1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great birthday celebration at Sugar Factory. The room was festively decorated and had good music. Our table had a great view of the strip. The menu has many choices - classic and unique, with a pop of sweet. The portions are just right. We had the King Kong sundae and it came with sparklers and dancing - our party of 10 could not finish it. The service was top notch, attentive and anticipating our needs. We plan to come again for the next family birthday.
   

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7. OT

   OpenTable Diner

   Nashville1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everybody was amazing! We had Donna as our server and she killed it! It was our friends birthday and they made it really special! Definitely recommend!
   

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8. OT

   OpenTable Diner

   Boise1 review

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our first time at the Sugar Factory. We came to celebrate a birthday. The staff was very welcoming and helpful. And the food was excellent. Will definitely recommend you visit next time you’re in town!
   

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9. T

   Taylor

   Las Vegas4 reviews

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Honestly worst experience ever will never go back Food came out wrong and was cold! Service was horrible waited 15 min for a Togo box I was the only one drinking but got complimentary shots but didn’t want them Waited another 10 min to get the check to see it have a 20% gratuity already added for when it said at front only for large parties
   

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10. A

    Ato

    Sacramento1 review

    5.0

    Dined on February 22, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This place has great food and great employees. I will be back.
    

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