Sugar Factory - Harmon

Review summary

1. S

   Sam

   VIP

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Service was good. Huge menu (almost overwhelming). Food is decent and the amount for the price is pretty good. Good for a special occasion but wouldn’t come if I wanted a really good solid meal. The novelty of the food and drinks detracts from the quality. Also it was insanely loud in there- so much so we had to scream at each other from across the table. Really disliked that part.
   

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2. K

   Kimberly

   Las Vegas

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The music was extremely loud, could not talk to others at the table and barely hear the waitress. The food was tasty and hot, brought out in a timely manner. The food and drinks were fun which made the experience so fun!
   

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3. C

   Chrissy

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Worst service ever! Charged mandatory 20% service fee yet service was slow, food was cold and it took 45 minutes to clear the dirty plates after repeated requests to do so. Couldn’t even pay the bill without a delay as the waitress was the only person who could process it and she could not be found. really poor service won’t be back.
   

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4. A

   Adele

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was the BEST for my daughter’s 13th birthday!! she took 7 friends and they had the best time. Vanessa was an excellent server and did a phenomenal job making the girls feel special. We ordered the King Kong dessert for her birthday and they did and announcement AND a whole dance routine! The girls were in selfie and instagram heaven!! Great job guys! I’ll be back for sure!
   

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5. J

   Janay

   Las Vegas

   1 review

   5.0

   1 review

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super fun great drinks and food would definitely return
   

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6. N

   Nicole

   Orange County

   2 reviews

   2.0

   2 reviews

   Dined on January 4, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Made reservation over a week in advance. Made note twice on reservation in notes and when option was provided on app that we were celebrating two birthday’s. The birthdays were never acknowledged, terrible seat in restaurant located next to the nasty bar area where the used cups from all over the restaurant were brought to sit. Service was super slow!!!i have been here many times and for $400 bill for 6 (4 being kids) this was the WORST experience yet. The server was super nice and friendly and was the only reason I did not request a manager while there. Not sure I will return though anytime soon.
   

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7. H

   Heather

   Las Vegas

   7 reviews

   5.0

   7 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had such a fun time! Not only was the food fun, but it was also good!!!! The only negative was the amount of time it took for everything. Our server was also the bartender. But she was amazing and did everything she could!
   

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8. N

   Nick

   Palm Springs

   1 review

   3.0

   1 review

   Dined on January 2, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Really terrible service and they add a 20% gratuity regardless of party size. Took 15 minutes to see a waiter and another 10 after to get waters. No check in during the middle of the meal. May have just been a result of it being New Year’s Day in Vegas as I’m assuming there were at least a few call outs, but seemingly no impetus to try to do more than the bare minimum. That said, the food was really good and our kids were thrilled with the over the top milk shakes. Would have been a much better experience with just a little bit of the basics.
   

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9. L

   Leah

   Calgary

   6 reviews

   3.0

   6 reviews

   Dined on January 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The milkshakes certainly made our kids smile. Service was slow and the restaurant itself was underwhelming. For the cost of dinner I think I expected something different. We were seated upstairs and I thought the seating layout itself was odd. Fake (non-dairy) whip cream was used on all milkshakes and desserts which is generally something you would see at a much less expensive place.
   

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10. A

    Andrea

    Chicago

    1 review

    3.0

    1 review

    Dined on December 30, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4

    I think they were possibly understaffed. It took quite a while for anyone to greet us even for drinks, and we did have a reservation. The staff was very lovely when we did get a server. The food was just okay.
    

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